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Canceling an Avast subscription - FAQs

When should I cancel my Avast subscription if I don't want to be charged?

The information in this section applies for subscriptions purchased via the official Avast website, or via any Avast application on your PC or Mac.

If you no longer want to use a paid Avast product, you need to cancel your subscription before the next billing date to stop future charges.

Your billing date varies according to the type of subscription that you purchased:

  • 1, 2, and 3-year subscriptions: Your billing date is 30 days before the start of the next subscription period.
  • Monthly subscriptions: Your billing date is 2 days before the start of the next subscription period.
  • Avast trial subscriptions: Your billing date is the final day of your free-trial period.

You can confirm your next billing date in the following places:

  • The reminder email that you receive from no.reply@avast.com. We always notify you in advance by email before you are charged for an Avast subscription.
  • Your Avast Account that is linked to the email address you provided during the subscription purchase. The next billing date for each subscription is visible on the Subscriptions screen next to Next charge.
The information in this section only applies for subscriptions purchased via Google Play Store.

If you no longer want to use a paid Avast product, you need to cancel your subscription before the next billing date to stop future charges.

To check the next billing date for apps purchased via Google Play Store, follow the steps below:

  1. Ensure you are signed in to Google Play Store with the Google Account that you used to purchase your Avast subscription.
  2. Open Google Play Store on your Android device.
  3. Tap your profile image in the top-right corner and select Payments and subscriptions.
  4. Tap Subscriptions.
  5. The next billing date for each Active subscription is shown next to Next payment.
The information in this section only applies for subscriptions purchased via the App Store.

If you no longer want to use a paid Avast product, you need to cancel your subscription before the next billing date to stop future charges.

To check the next billing date for apps purchased via the App Store, follow the steps below:

  1. Ensure you are signed in to the App Store with the Apple ID that you used to purchase your Avast subscription.
  2. Open the App Store on your iOS device.
  3. Tap your profile image in the top-right corner of the screen.
  4. Tap Subscriptions.
  5. The next billing date for each Active subscription is shown next to Renews.

How can I cancel my Avast subscription?

  1. Sign in to your Avast Account using the link below:
  2. Click the Subscriptions tile.
  3. Click Unsubscribe under the subscription you want to cancel.
  4. Follow the on-screen instructions to complete the cancellation.

For detailed instructions to cancel a subscription via your Avast Account, refer to the following article:

  1. Click the link below to open the Avast unsubscribe request form:
  2. Use the drop-down menu to select your reason for unsubscribing.
  3. The contact options available differ according to current availability and region. If more than one contact option is available, select your preferred option.
  4. Follow the on-screen instructions to contact Avast Support using the selected contact option.
    If you need to locate your Order ID, refer to the following article for instructions on where to find it:

For detailed instructions to cancel an Avast subscription via Avast Support, refer to the following article:

The information in this section only applies for subscriptions purchased via Google Play Store.
  1. Ensure you are signed in to Google Play Store with the Google Account that you used to purchase your Avast subscription.
  2. Open Google Play Store on your Android device.
  3. Tap your profile image in the top-right corner and select Payments and subscriptions.
  4. Tap Subscriptions.
  5. Select the Avast subscription that you want to cancel.
  6. Tap Cancel subscription.
  7. Follow the on-screen instructions to complete the cancellation.

For detailed instructions to cancel an Avast subscription via Google Play Store, refer to the following article:

The information in this section only applies for subscriptions purchased via the App Store.
  1. Ensure you are signed in to the App Store with the Apple ID that you used to purchase your Avast subscription.
  2. Open the App Store on your iOS device.
  3. Tap your profile image in the top-right corner of the screen.
  4. Tap Subscriptions.
  5. Select the Avast subscription that you want to cancel.
  6. Tap Cancel Subscription (or Cancel Free Trial).
  7. Tap Confirm to confirm the cancellation.

For detailed instructions to cancel an Avast subscription via the App Store, refer to the following article:

Will I get a refund after I cancel my subscription?

No. After you cancel an Avast subscription, you do not receive a refund for any time that is remaining on your subscription. You can continue to use your paid Avast products until the end of the current subscription period. To learn more about Avast's refund policy, and for instructions on requesting a refund, refer to the following article:

What happens after I cancel my subscription?

After you cancel an Avast subscription, you can continue to use your paid Avast products until the end of the current subscription period. At this point, you can either renew the subscription, or lose access to the paid products and features.

When you cancel an Avast subscription, you do not receive a refund for any time that is remaining on your subscription. To learn more about Avast's refund policy, and for instructions on requesting a refund, refer to the following article:

Do I need to cancel my Avast free trial?

If you entered payment card details before starting a free trial, you need to cancel the trial subscription before it ends if you do not want to continue using the paid features. If you do not cancel the trial subscription, you are charged for the next subscription period on the last day of the your free trial.

Follow the instructions for canceling your Avast subscription, which also apply to Avast trial subscriptions.

If you did not enter payment card details before starting a free trial, it is not necessary to cancel the free trial.

Which subscriptions can I cancel via my Avast Account?

Avast is partnered with the established eCommerce provider Digital River, which manages the online sale and distribution of most Avast subscriptions. Subscription purchases that were processed by Digital River can be canceled via your Avast Account.

If your subscription purchase was processed by a different authorized eCommerce partner (such as Nexway, AstroPay, or Cleverbridge), you need to use an alternative cancellation method.

To verify which authorized eCommerce partner processed your subscription purchase, check the order confirmation email that you received after purchase, or your debit/credit card statement. For more information, refer to the following article:

You cannot cancel a subscription purchased via Google Play Store or the App Store using your Avast Account. For instructions on canceling a subscription via one of these vendors, refer to the following article:

What if I can't cancel a subscription via my Avast Account?

Try the possible solutions below:

How can I start using my Avast subscription on a new device?

To learn how to transfer your Avast subscription from one device to another, refer to the following article:

What if this article did not resolve my issue?

If this article does not resolve your issue, we recommend contacting Avast Support for further assistance.

  • All paid Avast consumer products
  • All supported operating systems

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