How to request a refund for an Avast subscription | Avast

Requesting a refund for an Avast subscription

This article contains information about the Avast refund policy and instructions to request a refund for a purchased Avast subscription.

Refer to the relevant section(s) below:

Refund eligibility

If you are not completely satisfied with your purchased Avast subscription, contact us within 30 days of purchase to receive a full refund. This 30-day-money-back guarantee applies to Avast consumer product subscriptions purchased using the following methods:

  • Online purchase via the official Avast website.
  • Online purchase via an offer within another Avast product on Windows PC or Mac.

Avast does not normally offer refunds for products if more than 30 days have passed since purchase.

The 30-day-money-back guarantee does not apply to Avast products purchased using the methods below:
  • Retail stores or third-party resellers: Contact the store or reseller directly for information about requesting a refund.
  • Google Play or the App Store: For more information about the refund policy offered by these vendors, refer to the relevant article below:

Request a refund

  1. Click the button below to open the Avast refund request form. Request a refund
  2. Select your product type, then click Next.
  3. Provide the required details to help us identify your purchase.

    For instructions to locate your Order ID, refer to the following article:
  4. Click Submit Request to send your refund request to Avast Support.

Avast Support will review your request and contact you via the contact email address you provided in the refund request form.

Full Avast refund policy

To review the full Avast refund policy, refer to the following webpage:

  • All paid Avast consumer products
  • All supported operating systems

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