How to request a refund for an Avast subscription

Requesting a refund for an Avast subscription

This article contains information about the Avast refund policy and instructions to request a refund for a purchased Avast subscription.

Refer to the relevant section(s) below:

Am I eligible for a refund?
How can I request a refund?

Refund eligibility

If you are not completely satisfied with your purchased Avast subscription, contact us within 30 days of purchase to receive a full refund. This 30-day-money-back guarantee applies to Avast consumer product subscriptions purchased using the following methods:

Online purchase via the official Avast website.
Online purchase via an offer within another Avast product on Windows PC or Mac.
Online purchase via Google Play.

Avast does not normally offer refunds for products if more than 30 days have passed since purchase.

For detailed information depending on your country, refer to the full Avast refund policy on the following webpage:

Cancellation and refund policy

The 30-day-money-back guarantee does not apply to Avast products purchased using the methods below:

Retail stores or third-party resellers: Contact the store or reseller directly for information about requesting a refund.
The App Store: For information about the App Store's refund policy and instructions to request a refund, refer to the following Apple Support article: Apple Support ▸ Request a refund for apps or content that you bought from Apple.

Request a refund

You can request a refund for an Avast subscription either via the Avast Account that is linked to the email address you provided during the subscription purchase, or by contacting Avast Support.

Ensure you are signed in to your Avast account using the link below:

https://id.avast.com/sign-in

If necessary, perform any of the actions below before requesting a refund:

If you do not have an Avast Account, you can create one.
If you do not know the password for your Avast Account, you can reset it.
If the email address you provided at checkout is not currently linked to your Avast Account, you can add it.

To cancel your subscription, follow the GIF or the steps below:

Click See your order history on the Order history tile.
Click Request a refund under the order that you want a refund for.
The Request a refund option only appears next to orders that are eligible for a refund. Refer to the Refund eligibility section for more information about Avast's refund policy.
Select Request a refund, then click Continue.
Click Start chat.
Wait to connect with an Avast Support Agent. When the chat begins, tell the agent about your issue to place your refund request. They will assist you in the process.

Your refund request has now been submitted for processing. The order shows on the Payments screen in your Avast Account with the message: Refund in progress.

When the request has been processed, you will be notified by email.

Click the link below to open the Avast refund request form:
- Request help from Avast
Select your product type, then click Next.
Use the drop-down menu to select your reason for requesting a refund.
The contact options differ according to current availability, as well as your selected product and region. If more than one contact option is available, select your preferred option.
Follow the on-screen instructions to contact Avast Support using the selected contact option.
If you need to locate your Order ID, refer to the following article for instructions on where to find it: Finding your Avast order ID number.

Your refund request has been submitted. An Avast Support agent will contact you to confirm when the request has been processed.

For payments made by credit/debit card or PayPal, the refund process can take up to 7 business days. For other payment methods, the refund process can take up to 14 business days.

All paid Avast consumer products and services

All supported operating systems

Updated on: 02/06/2022

List of available regions

Main regions

Requesting a refund for an Avast subscription

Refund eligibility

Request a refund

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