Requesting a refund for an Avast product

This article contains information regarding refund requests for Avast products.

To request a refund

  1. Go to the Avast refund request form.
  2. Follow the on-screen instructions to complete your request. For detailed instructions to locate your Order ID, refer to the following article:

Avast refund policy

If you are not completely satisfied with your Avast product, contact us within 30 days of purchase to receive a full refund. This 30-day-money-back guarantee applies to Avast consumer products purchased using the following methods:

  • Online purchase via the Avast Store.
  • Online purchase via an offer within another Avast product on Windows or Mac.

Avast does not normally offer refunds for products if more than 30 days have passed since purchase.

The 30-day-money-back guarantee does not apply to Avast products purchased using the methods below:
  • Retail stores or third-party resellers: Contact the store or reseller directly for information about requesting a refund.
  • Google Play or The App Store: For more information about the refund policy offered by these vendors, refer to the relevant article below:

To review the full Avast refund policy, refer to the following webpage:

  • All paid Avast consumer products
  • All supported operating systems

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