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Sales and Billing - FAQs

Billing

How can I update my payment details for a continuous subscription?

You can update your payment details for a continuous subscription according to your order distributor:

You can find the distributor you purchased your Avast subscription from in your order confirmation email.

How do I recognize Avast purchases on my debit/credit card statement?

Avast has partnered with established eCommerce providers that manage the online sales and distribution of our software products and services. If you purchase a subscription for an Avast product from the official Avast website or from the user interface of your Avast software product, the transaction and order is fulfilled by one of our authorized partners.

Below are the contact details for each of our authorized distributors, including the credit card descriptors that appear on your credit card statement when you purchase a subscription from them. To identify which Avast distributor you purchased your subscription from, refer to the details below:

  • Digital River
    Credit card descriptors: DRIAvast, Digital River, DRI, DR*Avast
    Company website: www.digitalriver.com
    Transaction inquiries: Contact form
  • Nexway
    Credit card descriptors: Nexwaysoftware.com, Avast/Nexway, Nexway SAS, Nexway S.A.R.L.
    Company website: www.nexway.com
    Transaction inquiries: Contact form
  • Allsoft (Softline Group company)
    Credit card descriptors: NILTASOFT LIMITED (for Poland), MOSKVA.G AVAST (for Russia), ALMATY/SOFTLINE (for Kazakhstan), KYIV/PAYMASTER.UA (for Ukraine)
    Company website: www.allsoft.ru
    Transaction inquiries: Contact form
  • AstroPay
    Credit card descriptors: AstroPay, Webpay Srl, Mercado Pago Avast
    Company website: www.astropay.com
    Transaction inquiries: Contact form
  • Cleverbridge
    Credit card descriptors: CBA*AVAST Software s.r.o
    Company website: www.cleverbridge.com
    Transaction inquiries: Contact form
You can also find the credit card descriptor indicating which distributor you purchased your Avast subscription from in your order confirmation email.

If you see a charge on your credit card that you do not recognize or you need assistance with an order, contact your authorized distributor directly.

What can I do if my order is duplicated?

Contact Avast Support so that we can assist you. Depending on your preference, we can combine your orders to extend your Avast subscription period, or refund the duplicate order.

Before requesting a refund, refer to our refund procedure for more information.

How can I request a refund?

Avast offers a 30-day, money-back guarantee from the date of purchase for most products.

Restrictions may apply to certain orders according to the terms and conditions presented at the time of purchase. For Avast mobile products purchased from Google Play or iTunes, the return policy of the vendor applies. For more information, contact Google Play or iTunes directly.

To request a refund for an Avast product for Windows or Mac, contact Avast Support and provide the following details:

  • Your name
  • Order number
  • Reason for the refund request

Sales

How can I obtain a copy of my order invoice?

Follow the relevant instructions according to your order distributor:

You can find the distributor you purchased your Avast subscription from in your order confirmation email.
  • Digital River: view or print your order invoice from the Digital River web portal using the login information in your order confirmation email.
  • Nexway: view or print your order invoice from the Nexway web portal using the login information in your order confirmation email. The Nexway web portal varies according to your region:
  • Allsoft (Softline Group company): contact Allsoft directly and request a copy of your order invoice.
  • AstroPay: contact AstroPay directly and request a copy of your order invoice.
  • Cleverbridge: contact Cleverbridge directly and request a copy of your order invoice.

Why is my Avast subscription more expensive than previously?

When you purchase an Avast subscription, we may offer you an initial discounted price. This offer applies only to the first subscription cycle, after which you are charged full price. The full subscription price is provided during purchase, and you are informed in advance by email before payment is taken. If you are unhappy with the renewal price, cancel your subscription before the end of the current subscription cycle and you will not be charged.

Why haven't I received my purchased Avast subscription?

If you do not receive an order confirmation email containing your Avast subscription details after purchasing a subscription with a credit or debit card, we recommend you check the junk/spam folder in your email account in case the order confirmation was filtered from your inbox.

Order confirmation emails can take several hours to process and send. If you do not receive the email immediately after making the purchase, check your email inbox and junk/spam folder again later.

If your order confirmation email does not arrive to your email inbox or junk/spam folder, you can obtain your activation code from your Avast Account:

  1. Log into your Avast Account using the same email address you used to make the purchase.
  2. Under the relevant subscription, your Activation code is visible.

For Avast Antivirus, you can also request a copy of your license file by providing the email address you used to make the purchase.

If you are still unable to locate your order confirmation email, or obtain a license or activation code, contact Avast Support and provide the Full Name and Street Address that should appear on your order. Once we identify your order, we will adjust your email address and resend the subscription details to you.

Which products are included in my Avast subscription?

Avast offers various paid subscription options. Certain subscriptions include multiple products, while other subscriptions are valid for just one product. You can verify what was included in your subscription either in an order confirmation email, or via your Avast Account connected to the email provided during purchase.

If you don't have an Avast Account yet, you can create one by visiting my.avast.com and clicking Register to sign up. For detailed instructions, refer to the following article:

General

Why am I receiving notifications that my subscription is expired?

This error may occur if your product requires reactivation after you renew the subscription. To ensure that your subscription is active, follow the steps below:

  1. Ensure the subscription appears in your Avast Account. To check a subscription status in your Avast Account, or to create an Avast Account, refer to the relevant sections in the following article:
  2. Ensure the product you purchased is activated. For detailed activation instructions, refer to the relevant article below according to your device and product.
  3. If you still see the error message, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Can I transfer my Avast subscription to a different PC?

Yes. To transfer your Avast subscription from one PC to another, you need to uninstall all connected products from the previous PC, then install and activate all connected products on the alternative PC.

  1. For detailed instructions to uninstall an Avast product from the previous PC, refer to the relevant article below:
  2. For detailed instructions to install the Avast product on the alternative PC, refer to the relevant article below:
  3. For detailed instructions to activate your paid subscription on the alternative PC, refer to the relevant article below:

If you have a multi-device subscription, you can activate your subscription on the number of devices specified in your order confirmation email.

How do I cancel a continuous Avast subscription?

For instructions to disable your continuous Avast subscription, refer to the relevant article below according to your order distributor:

To cancel continuous subscriptions purchased via Allsoft (Softline Group company), AstroPay, or Cleverbridge, use the following form:

To disable a continuous Avast subscription:

  1. Open iTunes and ensure you are signed in with your Apple ID.
  2. Click Account at the top of your computer screen, then select View My Account.
  3. Type your password, then click View Account.
  4. On the Account Information page, scroll down to Settings.
  5. Click Manage next to Subscriptions.
  6. Click Edit next to the relevant Avast subscription, then click Cancel Subscription.

For detailed instructions, refer to the following Apple Support article:

To disable a continuous Avast subscription:

  1. Open the Google Play Store on your device.
  2. Tap the ☰ Menu icon in the top-left corner of your screen, then select Account from the list.
  3. Tap Subscriptions, then tap Cancel below the relevant Avast subscription.
  4. Tap Cancel Subscription to confirm the cancellation.

For detailed instructions, refer to the following article:

To disable a continuous Avast subscription:

  1. Open the App Store on your device.
  2. Tap your profile photo in the top-right of the screen.
  3. Tap Manage Subscriptions, then tap the relevant Avast subscription.
  4. Tap Cancel Subscription to disable the continuous subscription.

For detailed instructions, refer to the following Apple Support article:

To cancel a single Avast subscription using just the order number, use the following form:

Where can I view my current Avast subscriptions?

You can manage and view paid Avast subscriptions via the Avast Account connected to the email provided during purchase. To log in to your Avast Account:

  1. Open https://my.avast.com/ in your web browser.
  2. Enter your login credentials, then click Login.

Connected subscriptions appear on the My Subscriptions screen. You can check details for each subscription, including the expiration date and activation code.

If you don't have an Avast Account yet, you can create one by visiting my.avast.com and clicking Register to sign up. For detailed instructions, refer to the following article:

  • All paid Avast consumer products
  • All supported operating systems

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