Canceling continuous subscriptions purchased via Digital River

This article applies to Avast subscriptions distributed by Digital River. For Avast subscriptions distributed by Nexway, refer to the following article:

If you are unsure which distributor you purchased your Avast order from, check your order confirmation email or debit/credit card statement. For more information, refer to the following article:

You can disable the continuous subscription service using either of the following platforms:

Disable a continuous subscription via the Avast customer portal

  1. To open the Avast customer portal in your internet browser follow the link below:
  2. Provide your order ID and password, then click Find Order.
    You can find your order ID and password in the order confirmation email from avast@digitalriver.com. If you are unable to locate this email, click Forgot your order ID? and provide your email address and the last four digits of the credit card you used to make the purchase.
  3. On the Your subscriptions page, click Unsubscribe next to the relevant subscription.
  4. Select Unsubscribe from future renewals and let my subscription expire on MM/DD/YYYY, then click Confirm.
The disabling option is managed separately for each subscription. If you have more than one continuous Avast subscription, repeat the steps above for each subscription you want to cancel.

Your continuous subscription is now disabled.

Disable a continuous subscription via your Avast Account

  1. To open your current Avast subscriptions, follow the link below.
    If you are not already logged in to your Avast Account, enter your email address and password, then click Login. If you do not have an Avast Account, cancel your continuous subscription using the Avast customer portal.
  2. Click Unsubscribe under the relevant subscription.
  3. Select Unsubscribe from future renewals and let my subscription expire on MM/DD/YYYY, then click Confirm.
  4. Click Got It.
The disabling option is managed separately for each subscription. If you have more than one continuous Avast subscription, repeat the steps above for each subscription you want to cancel.

Your continuous subscription is now disabled.

  • All paid Avast software products
  • All supported operating systems

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