This article contains information regarding subscriptions and refund requests for Avast products.
How can I obtain a copy of the license file or activation code for my subscription?
For most products, you can view your activation code directly in your Avast Account when you log in with the email address you used to make your purchase. For Avast Antivirus, you can also request a copy of your license file by providing the email address you used to make the purchase. To activate Avast Antivirus with a license file, refer to the following article:
For other products, contact Avast Support and provide your name and order number so that we can identify your order.
Can I transfer my Avast subscription to a different device?
Yes. To transfer your Avast subscription from one device to another, you need to uninstall all connected products from the previous device, then install and activate all connected products on the alternative device. For detailed instructions on transferring your subscription, select your Avast product below:
Am I eligible for a refund?
Avast offers a 30-day, money-back guarantee from the date of charge for most products. You are eligible for a refund if you meet one of the following conditions:
- Your subscription is within 30 days of the date of charge.
- Your subscription is within 30 days of our notification regarding changes to the End User License Agreement.
- You meet all refund criteria stated in the Avast Cancellation and Refund Policy.
If you meet one of the conditions above, follow the steps in the How can I request a refund? section of this article.
How can I request a refund?
To request a refund for an Avast product, follow the steps below:
- Ensure you are eligible for a refund by reviewing the Am I eligible for a refund? section of this article.
- Read and ensure you understand the Avast Cancellation and Refund Policy.
- If you still want to request a refund, contact Avast Support and include a screenshot of your most recent order confirmation email.
- All paid Avast consumer products
- All supported operating systems