General

What is Avast Cleanup Premium?

Avast Cleanup Premium is an optimization tool that includes a range of scans to detect unnecessary items and performance issues, freeing up disk space and improving the speed of your system.

How will Avast Cleanup Premium improve the performance of my device?

What is Avast Cleanup for Android?

Avast Cleanup for Android is a mobile app designed to help you improve the performance of your device and preserve storage space by removing unnecessary media, files, and apps. Remove these items by transferring them to cloud storage and/or deleting them from your device. You can also optimize your photos, so they consume less space.

How can I free up space on my device?

We recommend the methods below:

• Tap the Quick Clean button on the app dashboard to scan for and then delete dispensable items, including thumbnails, APKs, residual files, browser data, and hidden and visible cache.
• Tap the Media tile on the app dashboard to review the photos, videos, and other media stored on your device. Avast Cleanup identifies media that you may want to remove, and allows you to either delete the suggested items, or send them to cloud storage.
• Tap the Sleep Mode tile on the app dashboard to release device memory by stopping your apps from running in the background when they are not in use.
• Try optimizing your photos so that they take up much less space on your device without noticeable differences in quality.

Download and Installation

How can I download and install Avast Cleanup Premium?

For detailed installation and activation instructions, refer to the following articles:

• Installing Avast Cleanup Premium
• Activating an Avast Cleanup Premium subscription
• Installing Avast Cleanup Premium
• Activating an Avast Cleanup Premium subscription

What are the system requirements for Avast Cleanup Premium?

Is there a free-trial version of Avast Cleanup Premium available?

Yes. After installing Avast Cleanup Premium, you have free access to all features and functions for a limited time period. When the free-trial period ends, you need to purchase a subscription to continue using the application.

Can I use Avast Cleanup Premium without installing Avast Antivirus?

Yes. Avast Cleanup Premium can be installed as a standalone application without Avast Free Antivirus or Avast Premium Security installed on your PC.

Yes. Avast Cleanup Premium can be installed as a standalone application without Avast Security or Avast Premium Security installed on your Mac.

Is Avast Cleanup Premium included when I purchase Avast Premium Security?

No. Avast Cleanup Premium requires a separate, paid subscription to use. You cannot use an Avast Premium Security subscription to activate Avast Cleanup Premium.

What are the system requirements for Avast Cleanup on Android?

If you are using a custom ROM, the app may not work as expected. Report any feedback regarding this issue to Avast Support.

How do I download and install Avast Cleanup on Android?

For detailed installation and activation instructions, refer to the following articles:

• Installing Avast Cleanup
• Activating an Avast Cleanup Premium subscription

Subscription and Activation

How do I activate a paid subscription?

For detailed activation instructions, refer to the following article:

• Activating an Avast Cleanup Premium subscription
• Activating an Avast Cleanup Premium subscription

How do I know when my subscription expires?

Open Avast Cleanup Premium and go to ☰ Menu ▸ My subscriptions. The subscription duration and expiration date are listed under Subscriptions on this PC.

Open Avast Cleanup Premium and click Settings. Select the Subscription tab, and check the subscription expiration date under Your current subscription.

Can I use my Avast Cleanup Premium subscription on multiple devices?

You can activate Avast Cleanup Premium simultaneously on the number of devices you specified during purchase. You can verify the number of devices in your order confirmation email, or via the Avast Account that contains your Avast Cleanup Premium subscription.

If you have reached the device limit for your purchased subscription, you can start using Avast Cleanup Premium on a new device by following the steps below:

1. Uninstall Avast Cleanup Premium from one of your current devices.
2. Install Avast Cleanup Premium on the new device.
3. Activate your subscription on the new device.

1. Uninstall Avast Cleanup Premium from one of your current devices.
2. Install Avast Cleanup Premium on the new device.
3. Activate your subscription on the new device.

What should I do if activation is unsuccessful?

To learn how to resolve some of the most common activation issues, refer to the following article:

• Troubleshooting activation issues in Avast products

If the issue persists, contact Avast Support.

What are the benefits of an Avast Cleanup Premium subscription?

Avast Cleanup Premium is the paid version of the app. With a Premium subscription, you can take advantage of the following paid features:

• Custom Dashboard: Add shortcuts to the Avast Cleanup dashboard so you can quickly access the information and tools that you use most often.
• Deep Clean: Safely access and delete hidden cache files that occupy a lot of space on your device.
• Automatic Cleaning: Schedule regular cleanings that run in the background without interrupting usage.
• Browser Cleaning: Quickly clean unimportant browser data.
• Sleep Mode: Stop selected apps from using your device memory and sending you notifications.
• Automatic Profiles: Create battery-saving profiles to maximize your battery life without reducing the functionality of your device.
• Photo Optimizer: Control the size and quality of your optimized photos with customizable optimization settings.
• Themes: Customize the appearance of the Avast Cleanup app.
• Direct support: Contact Avast Support from the app to receive help directly from our Customer Care team.
• Block ads: Eliminate third-party ads from your Avast Cleanup experience.

Get Avast Cleanup Premium by tapping Upgrade in the top-right corner of the app dashboard.

Which features are included in the other paid versions of Avast Cleanup?

In addition to Avast Cleanup Premium for Android, we also offer the following paid subscription bundles:

• Avast Mobile Premium Plus: Includes Avast Cleanup Premium for Android, and Avast Mobile Security Premium for Android (each for use on up to 5 Android devices simultaneously).
• Avast Mobile Ultimate: Comes with all of the products included in Avast Mobile Premium Plus, and additionally includes either the VPN feature within Avast Mobile Security for Android, or Avast SecureLine VPN for Android (each for use on up to 5 Android devices simultaneously).

How can I purchase a paid version of Avast Cleanup?

1. Tap Upgrade in the top-right corner of the app dashboard.
2. Tap Upgrade below your preferred product and subscription plan.
3. Follow the on-screen instructions to complete the purchase.

When the transaction completes, your subscription activates automatically on the device used for purchase. Your purchased subscription is valid on all devices that are connected to your Google Account and have Avast Cleanup installed.

Is my subscription for Avast Cleanup Premium also valid for other paid Avast apps?

No. If you purchase Avast Cleanup Premium, your subscription is valid only for this app. Avast Mobile Premium Plus and Avast Mobile Ultimate are also valid for other paid Avast Android apps.

What happens if I upgrade to Avast Mobile Premium Plus or Ultimate from my current subscription?

When you upgrade from one paid version of Avast Cleanup to another (for example, from Avast Cleanup Premium to Avast Mobile Ultimate), Google Play Store automatically calculates how much of your original subscription was unused. To compensate you for the value of this unused subscription, you receive free access to the new paid product for a limited time period. This means that you are not immediately charged when you activate your new paid subscription. The length of your free access period depends on how much of your original subscription was unused. When the free access period ends, your new paid subscription automatically begins and you are charged for your chosen subscription plan (1 year or 1 month). The date of your first payment is displayed during the subscription upgrade.

How can I start using my Avast Cleanup subscription on another Android device?

When you purchase a paid version of Avast Cleanup via Google Play Store, your subscription activates automatically on the Android device you use to make the purchase. To start using your subscription on a new Android device:

1. On the new device, sign in to Google Play Store with the same Google Account you used to purchase Avast Cleanup.
2. Download and install the latest version of Avast Cleanup for Android from Google Play Store.
3. After installation, open Avast Cleanup and tap Get started.
4. Select Already purchased? ▸ Restore from Google Play.

Avast Cleanup automatically retrieves and activates your subscription from Google Play Store.

How can I cancel a paid Avast Cleanup subscription?

Uninstalling Avast Cleanup from your Android device does not cancel your subscription, and you will continue to be charged for the subscription until you cancel it.

To cancel a paid Avast Cleanup subscription purchased via Google Play Store:

1. Open Google Play Store on your Android device.
2. Tap your profile image in the top-right corner and select Payments and subscriptions.
3. Tap Subscriptions.
4. Select the paid Avast Cleanup subscription that you want to cancel.
5. Tap Cancel subscription, then follow the on-screen instructions to complete the cancellation.

Your subscription is now canceled. You receive confirmation of the cancellation by email.

For detailed instructions to cancel an Avast subscription purchased via Google Play Store, refer to the following article:

• Canceling an Avast subscription via Google Play Store or the App Store

Features

How do I use Avast Cleanup Premium?

For detailed instructions on how to start using Avast Cleanup Premium, refer to the following article:

• Avast Cleanup Premium - Getting Started
• Avast Cleanup Premium - Getting Started
• Avast Cleanup Premium - Getting Started

What is a Maintenance scan?

The Maintenance scan performs a comprehensive check of your system that detects broken or redundant items and tracking data.

It detects and resolves the following issues:

• Broken registry items: Links in your system registry that may be outdated or broken.
• Broken shortcuts: Invalid shortcuts leading to non-existent files or applications.
• System junk: Unnecessary files (such as driver packages, temporary files, and log files) that occupy a lot of space and slow down your system.
• Browser cache: A temporary storage location on your computer that holds downloaded files (for example, picture files stored from websites).
• Tracking & other cookies: Data files that record information about the websites you visit.
• Browsing & download history: The history of visited websites and downloaded files from your browser (this option only removes the list of files and does not delete any files stored on your PC).

To launch a Maintenance scan, open Avast Cleanup Premium and click the Maintenance tile.

What is Speed up?

The Speed up feature scans your PC for the following issues:

• Background & startup programs: Programs on your PC that are installed with background processes that continue to run even when the program is closed. Avast Cleanup Premium allows you to safely put any identified programs to sleep to free up your device memory for other tasks.
  
  On devices with Windows 10 and higher, the Background & startup programs feature supports applications installed through the Microsoft Store. The relevant applications are installed in a Sleep state by default. You can wake the applications in the Background & startup programs screen.
• Unnecessary programs: Nonessential, programs you have not used in a while, or poorly rated programs that may have a negative impact on your PC performance. For each identified program, the following options are available:
  • Move to trash: Removes the program from your PC, but allows you to easily restore the program later if necessary.
  • Uninstall: Completely removes the program from your PC. This action cannot be undone.
  • Ignore: Marks the program as safe and continues working as before.

To use Speed up, open Avast Cleanup Premium and click the Speed up tile.

What is Free up Space?

The Free up space feature scans for and allows you to safely delete files that may be using a large amount of disk space on your PC. You can review and clean the following categories:

• System junk: Leftover files created by the system, programs, or installers, such as temporary, log, and cached files.
• Browser data: Leftover files and tracking data, such as browser cache, cookies, and history stored on your PC while you browse the web.

To use Free up space, open Avast Cleanup Premium and click the Free up space tile.

What is Fix problems?

The Fix problems feature checks for a variety of problems that may impact the performance and security of your PC. Avast Cleanup may detect the following issue types during a Fix problems scan:

• Unusual system settings: Settings configurations that may affect the reliability of your PC's behavior.
• Outdated programs: Commonly used software on your PC that is out-of-date. Refer to this article for more information about Outdated programs.
• Disk errors: Corrupted files on your internal and external drives. Refer to this article for more information about Disk Doctor.
• Disk fragmentation: Data fragments that are stored separately on the hard disk drive. Refer to this article for more information about Disk defrag and optimization.

To use Fix Problems, open Avast Cleanup Premium and click the Fix problems tile.

What is Disk Doctor?

The Disk Doctor feature scans your internal drives for disk errors caused by corrupted files, then offers to repair any found issues. If left unrepaired, corrupted files can cause crashes, unexpected behavior, problems starting your PC, and the loss of personal data.

To check if a scan is recommended, click All functions (the grid icon) ▸ Open Disk Doctor. Disk Doctor lists any drives that it is recommended to scan. The following options are available for each listed drive:

• Scan now: Scans the relevant drive to check for issues.
• Ignore: Removes the drive from the list of drives to scan. To scan this drive later, click disks ignored ▸ Stop ignoring at the bottom of the Disk Doctor screen.
• Details: View additional information about the relevant drive.

What is Outdated programs?

The Outdated programs feature keeps commonly used third-party software updated to eliminate potential security risks and improve the overall performance of your system. To specify how Avast Cleanup Premium responds when it detects an outdated program on your PC, go to ☰ Menu ▸ Settings ▸ Programs ▸ Outdated Programs. The following options are available:

• Update automatically: Checks for, downloads, and installs updates automatically. No action is required from you.
• Download only: Automatically checks for and downloads available updates, but you need to install them manually.
• Just notify me: Checks for available updates, but you need to download and install them manually.

If you don't enable Automatic updates, you can manage the download and installation of updates by clicking All functions (the grid icon) ▸ Show outdated programs.

What is Disk defrag and optimization?

Fragmentation occurs when fragments of the same file are stored separately on the hard disk drive. This can slow down your system, as fragmented files take longer to retrieve and access. The Disk defrag and optimization feature improves performance and storage efficiency by re-organizing your hard disk drive to ensure that fragments of the same file are stored together.

Defragging is only recommended if you have an HDD (Hard Disk Drive). If you have a SSD (Solid State Drive), defragging is not necessary or beneficial. Avast Cleanup Premium automatically detects your drive type and only offers to defrag HDDs.

To check if Disk defragging is recommended, go to All functions (the grid icon) ▸ Defragment or optimize disks.

How does Avast Cleanup Premium determine the ratings for Unnecessary programs?

During a Speed up scan, Avast Cleanup Premium scans for unnecessary programs installed on your PC. Click Unnecessary programs after the scan completes to view a list of programs and their ratings (out of five stars). To determine a program's rating, Avast Cleanup Premium uses a cloud-based rating system based on known blocked and allowed lists, heuristic algorithms, Avast's Recommendation Engine, and user ratings. This makes it easier for you to determine which programs you want to keep and which programs you want to remove.

What is Clean clutter?

Clean clutter scans several areas of your hard drive and detects unnecessary files that you can remove to free up disk space on your Mac.

To free up disk space, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Clean clutter ▸ Scan clutter. After the scan completes, you can review the amount of space taken up by unnecessary files and select which files you want to remove from your Mac.

What is Clean browser?

The Clean browser option allows you to easily protect your privacy by removing cookies and other browsing data from your web browsers.

To clean browsers, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Clean browser ▸ Scan browsers. After the scan completes, you can review the number of items found on each of your installed web browsers. Optionally click Details next to a browser to view the specific item types found and specify exactly what you want to remove.

You can optionally configure Avast Cleanup Premium to clean your browsers automatically. You can also add allowed websites that are always exempt when Avast Cleanup Premium clears cookies and other browsing data.

What is Find duplicates?

Find duplicates detects multiple files with identical content.

To find duplicates, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Find duplicates twice. After the scan completes, you can review the detected duplicate files and select which files you want to remove from your Mac.

What is Analyze photos?

Analyze photos detects photos that are blurry, badly-lit, or similar.

To scan your photos, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Analyze photos ▸ Find photos. You can specify where Avast Cleanup Premium will look for photos, and then after the scan completes, review and select which photos you want to delete.

What is Uninstall apps?

Uninstall apps allows you to easily find and remove applications from your Mac that you no longer use.

To uninstall applications you no longer use, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Uninstall apps ▸ Show apps. Review the list of applications installed on your Mac and select which applications you want to delete.

What is Manage startups?

Manage startups allows you to turn off processes that launch automatically when you start up your Mac.

To turn off a startup item, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select Manage startups ▸ Show startups. Review the list of applications, launch agents, and launch daemons and click the green (ON) slider so that it changes to gray (OFF) next to a process you want to remove from startup.

What is System monitor?

System monitor allows you to check the current status of your Mac by scanning your Mac's CPU, processor, hard drive, and battery.

To scan your system, hover your mouse over the menu on the left-hand side of Avast Cleanup Premium. Select System monitor ▸ Scan system. Review your system's usage and follow the Recommendations provided in the lower left-hand corner.

What is Quick Clean?

When you tap the Quick clean button on the app dashboard, the Quick Clean review screen lists all of the item types that are available to clean. These item types are separated into two categories:

• Unneeded files: Data that Avast has carefully selected to ensure that it is truly dispensable, including thumbnails, APKs, residual files, browser data, and visible and hidden cache. All categories are selected by default for cleaning, except Thumbnails.
• Files to review: Data that may or may not be valuable to you. We recommend reviewing items included in this category and selecting only those items that are dispensable. All items are unticked by default and will not be removed unless you manually select them for deletion.

Untick any item types that you do not want Avast to process when you run the Quick Clean. You can also tap the down arrow next to an item type to view specific items on your device. Untick specific items to ensure they will not be processed when you run the Quick Clean.

Can I restore files that are deleted during a Quick Clean?

No. You can't restore files that are deleted during a Quick Clean. This function was carefully designed to only remove data that is truly dispensable, such as system caches that can be easily replaced, or APK files that are already installed.

What is hidden cache and how is it different from visible cache?

The apps on your device create temporary files called cache. Once this cache is no longer needed, it remains on your device and occupies space until you remove it.

Avast Cleanup scans for the following types of cache:

• Hidden cache: Takes up a large amount of space on your device and is difficult to remove. Normally you need to go to your device settings and manually remove the hidden cache for each app individually. However, the Deep Clean feature allows you to safely remove hidden cache for multiple apps simultaneously each time you run a Quick Clean scan. Deep Clean may only be available in the paid version of the app.
• Visible cache: Takes up less space on your device and is easier to remove. In all versions of Avast Cleanup, you can safely remove visible cache for multiple apps simultaneously each time you run a Quick Clean scan.

How can I use the Sleep Mode tile?

Sleep Mode stops apps from running in the background, releasing memory for other tasks. When Sleep Mode is enabled, follow the steps below to start force stopping your apps:

1. Open Avast Cleanup and tap the Sleep Mode tile on the app dashboard.
2. By default, you see a list of Last used / Can be stopped apps. These are the apps that are currently running in the background of your device. You can optionally tap the Filters icon to change the types of apps that are displayed, or how the apps are sorted.
3. Apps that we recommend you to force stop are ticked by default. To manually specify the apps that you want to force stop, tap Deselect all. You can then tick only the app(s) that you want to force stop.
4. Tap Force stop to immediately stop the selected apps from running in the background.

The selected apps are no longer running in the background. A force stopped app normally cannot access your device memory again until you manually open it.

Is it harmful to stop apps using the Sleep Mode feature?

No. Mobile apps are designed to cope with sudden closures, so stopping apps via Sleep Mode is not harmful.

How can I use the Tips tile?

When you tap the Tips tile on the app dashboard, you can review tips for clearing space on your device.

The first time you use the Tips feature, you are prompted to specify which kinds of tips you want Avast Cleanup to prioritize. Tap Tips ▸ ⋮ More options (three dots) ▸ Customize tips to set your preferences via the Analysis preferences screen.

How can I use the Media tile?

When you tap the Media tile on the app dashboard, you can review an overview of the media that is stored on your device, including suggestions for clearing space. The Media Overview screen is divided into the following sections:

• Photo analysis:
  • Similar: Groups of photos with nearly identical content.
  • Bad: Photos that may be out of focus, dark, or of low quality.
  • Sensitive: Photos sent or received via social apps that may be private or sensitive.
  • Old: Photos that were time-stamped a month or more ago.
• Optimizable: Photos that can be resized and compressed to save storage space without impacting the quality.
• Folders: An overview of folders on your device. Folders are arranged in size order, and especially large folders are marked red.
• Large videos: Identifies any videos larger than 20 MB stored on your device.

The Media tool allows you to easily clear space on your device by deleting unwanted media, or alternatively sending items to cloud storage.

How can I use the Apps tile?

When you tap the Apps tile on the app dashboard, Avast Cleanup displays an overview of the apps installed on your device. This data helps you release storage space by identifying apps that it may be beneficial to uninstall. The Apps Overview screen is divided into the following sections:

• Drainers: Identifies apps that may be draining your data and battery.
• Usage: Displays apps based on frequency of use. You can view Times opened, Screen time, and Unused apps.
• Growing: Identifies apps that are occupying more space on your device than previously.
• Notifying: Identifies apps that have sent you the most notifications in the last 7 days.

What is Photo Optimizer?

You can use Avast Cleanup to optimize your photos by decreasing their pixel size. An optimized photo looks almost the same as the original, while consuming much less space on your device.

To optimize photos on your device:

1. Open Avast Cleanup and go to ☰ Menu (three lines) ▸ Photo Optimizer.
2. Tap Show photos and tick the photo(s) you want to optimize, then tap Confirm to return to the main Photo Optimizer screen.
3. Tap Continue to proceed with default optimization, or tap Setup to preview an optimized image. If you have a paid Avast Cleanup subscription, you can additionally set the optimization level according to your needs.
4. Under Original photos, tap Select to specify what will happen to your original photo(s). Options include Just delete, Keep originals, or send to cloud storage.
5. Tap Optimize now to immediately start optimizing the selected photo(s).

When optimization is complete, tap the back arrow to return to the Avast Cleanup dashboard.

Why is the Thumbnails category unticked by default?

Thumbnails are the small versions of pictures used for previews. Deleting thumbnails during a Quick Clean can delete significant amounts of data on some devices, while on others the effect is very limited. For this reason, the category is unticked by default. You can test the effectiveness of this option on your device and decide whether to tick it or not.

Premium Features

How can I add a shortcut to my dashboard?

With a paid Avast Cleanup Premium subscription, you can customize the app dashboard by adding shortcuts.

To add a shortcut, follow the relevant step below:

• Add your first shortcut: Tap Add shortcut at the bottom of the app dashboard.
• Add additional shortcuts: Tap Customize at the bottom of the app dashboard, then tap the Plus icon in the top-right corner of the Customize screen.

On the Add shortcut screen, the following options are available:

• Use a pre-made shortcut: Tap Apps, Photos, or Other files to specify which item type you want to manage via the new shortcut. You can then specify the data that will be available via the new shortcut by selecting one of our pre-made views.
• Create a custom shortcut: Tap New shortcut, and select Apps or Files to specify which item type you want to manage via the new shortcut. You can then precisely configure the exact data that will be available via the new shortcut, and how the data will be sorted.

You can modify your existing shortcuts by tapping Customize at the bottom of the app dashboard. The following options are available for each shortcut:

• Edit the shortcut: Tap the Pencil icon.
• Move the shortcut: Touch and hold the icon (four lines) and drag an item up or down according to your preferences. The listed items appear in the order that they appear on your dashboard.
• Delete the shortcut: Tap the Trash icon.

To confirm your changes and return to the app dashboard, tap the Tick icon in the top-right corner.

What is Deep Clean?

Deep Clean allows you to safely remove hidden cache to release storage space on your device. You can remove hidden cache each time you run a Quick Clean scan via the app dashboard.

What is Auto Cleaning?

Auto Cleaning is a paid feature available in Avast Cleanup Premium, which allows the app to run regular cleanings without you manually activating them each time.

To configure Auto Cleaning:

1. Open Avast Cleanup and go to ☰ Menu (three lines) ▸ Auto Cleaning.
2. Tap the slider at the top of the screen so that the gray (OFF) background changes to blue (ON).
3. Specify how regularly you want to schedule cleanings (every 24 hours, 48 hours, 72 hours, or week), and the minimum amount of space you want to clean.
4. Under Clean automatically, select the item types that Avast has permission to remove during the cleaning. All categories are selected by default, except Thumbnails.

Automatic Cleaning is now configured and will run as specified. If you enable the Notify me when cleaning is complete option, you are informed each time Automatic Cleaning is complete.

What is Browser Cleaner?

Browser Cleaner allows you to easily remove saved data collected by your browsers when you search online.

To clean browser data:

1. Open Avast Cleanup and go to ☰ Menu (three lines) ▸ Browser Cleaner.
2. Tap See scan results.
3. All Browser data items are automatically selected to clean. Untick any items that you do not want to clean, then tap Finish cleaning.
4. If prompted, tap Start cleaning to safely delete the selected items.

What is Sleep Mode?

Sleep Mode identifies the apps that are currently occupying your device memory by running background processes, and allows you to select the apps that you want to force stop. This releases memory for other tasks and speeds up your device. When you force stop an app, it normally cannot access your device memory or send you notifications again until you manually open it.

To enable Sleep Mode:

1. Open Avast Cleanup and tap the Sleep Mode tile on the app dashboard.
2. If prompted, tap the Permission missing panel to grant the required permissions in your device settings. You cannot use Sleep Mode without granting Avast Cleanup the required permissions.
3. Tap See stoppable apps to start using Sleep Mode.

When Sleep Mode is enabled, you can force stop selected apps every time you tap the Sleep Mode tile on the app dashboard.

What is Automatic Profiles?

Automatic Profiles is a paid feature available in Avast Cleanup Premium. It allows you to create profiles to maximize your battery life without reducing the functionality of your device.

To create a new Automatic Profile:

1. Open Avast Cleanup and go to ☰ Menu (three lines) ▸ Automatic Profiles.
2. Tap the + plus icon in the bottom-right corner of the screen.
3. Provide a name to help you easily recognize the profile.
4. Tap Add condition, then select one or more conditions for the profile. The profile automatically activates each time one of the selected conditions is met.
5. Tap Setup, then select one or more actions for the profile. Actions specify how your device behaves while the profile is active.
6. Use the slider next to When this profile is activated or deactivated to specify if you want to receive a notification each time the profile activates or deactivates.
7. Tap the back arrow to return to the New profile screen.
8. Tap Save and enable to confirm your preferences.

Your new profile appears on the Automatic Profiles screen with the blue/green (ON) slider to show that it is enabled. An enabled profile will become active as soon as the specified conditions are met. The Active badge appears under a profile while it is active.

You can manage existing Automatic Profiles using the options below:

• Disable a profile: A disabled profile will not become active, even when the specified conditions are met. Tap the blue/green (ON) slider so that it changes to gray (OFF).
• Adjust profile priority: When a profile is active, your device behaves according to the specified actions for that profile. If multiple profiles are active simultaneously and the specified actions for the profiles are in conflict, your device behaves according to the profile with higher priority. To adjust a profile's priority level, touch and hold the icon (four lines) next to the profile name and drag the panel up or down according to your preferences.
• Delete an existing profile: Tap the relevant profile and select Delete.
• Edit an existing profile: Tap the relevant profile and select Edit. You can then modify the conditions and actions for this profile.

How is Photo Optimizer in Avast Cleanup Premium different than in the free version of the app?

Photo Optimizer in Avast Cleanup includes a selection of optimization levels:

• Aggressive: Optimizes images to free the maximum amount of space on your device.
• High: Creates optimized images that are ideal for viewing on a small device screen.
• Moderate: Creates optimized images that are suitable for viewing on larger device screens, such as tablets and laptops.
• Low: Creates optimized images that are suitable for printing.

When you use the free version of the app, only Moderate optimization is available. With a paid Avast Cleanup subscription, you can select any of the optimization levels above each time you use Photo Optimizer.

Cloud Services

What is cloud storage?

'The cloud' refers to virtual storage space where you can store media and files, such as photos, videos, and documents. Several cloud storage providers exist. With Avast Cleanup, you can connect to and transfer files and media from your device directly to Google Drive or Dropbox.

You can be connected to multiple Google Drive accounts, and one Dropbox account simultaneously. Connect to a cloud storage account via ☰ Menu (three lines) ▸ Settings ▸ Cloud services.

How can I connect Avast Cleanup to my cloud storage account?

1. Open Avast Cleanup and go to ☰ Menu (three lines) ▸ Settings.
2. Tap Cloud services.
3. Perform the relevant action:
   • Connect to a new account: Tap Connect next to the relevant cloud service provider, then follow the on-screen instructions to sign in or create a new account.
   • Disconnect from an existing account: Tap ⋮ More options (three dots) next to the account you want to disconnect from, then tap Sign out.

How can I transfer an item to cloud storage?

1. Ensure that Avast Cleanup is connected to your cloud storage account.
2. Tap ☰ Menu (three lines) in the top-left corner of the app dashboard.
3. Tap Photos, Audio, Video, or Files, depending what you want to transfer.
4. Tick any items that you want to transfer.
5. Select Backup. If you are connected to multiple cloud storage accounts, select the account that you want to use.

The transfer starts immediately if your device is connected to the internet.

Can I keep copies of the items I transfer to cloud storage on my device?

Yes. To ensure media and files are not deleted from your device after you transfer them to cloud storage:

1. Open Avast Cleanup and go to ☰ Menu (three lines) ▸ Settings.
2. Tap Cloud services.
3. Tap the blue/green (ON) slider next to Delete files after transfer so that it changes to gray (OFF).

This setting affects all connected cloud services.

Why does a file upload restart from the beginning after a transfer queue is paused?

Incomplete file transfers are automatically deleted by cloud storage providers when a transfer is paused. Therefore, you can only pause and resume an entire queue.

Where can I find items after I transfer them to cloud storage?

To locate an item that you transferred to cloud storage, sign in to your cloud storage service and access the relevant folder:

• In Google Drive: AvastCleanup
• In Dropbox: Avast Cleanup (in the Apps folder)

Your transferred items are organized in the same way that they were organized on your device.

Why did Avast Cleanup fail to transfer an item to my cloud storage account?

The typical reasons a file transfer can fail are:

• The internet connection is poor or unavailable.
• The cloud storage service is unavailable.
• There is insufficient space available in your cloud storage account.

If you encounter a failed transfer, retry the transfer later, or with a different cloud storage provider.

Settings

How do I adjust Avast Cleanup Premium settings?

Open Avast Cleanup Premium and go to ☰ Menu ▸ Settings. From the Settings screen, you can perform the following actions:

General:

• Language: Change the language of the user interface.
• Notifications: Select which notifications you receive from Avast Cleanup Premium.
• Personal privacy: Manage which app-usage data you want to share.
• History: Specify which actions can be reversed via the History tab, and decide after how long backups are deleted.
• Troubleshooting: Tick the box next to Enable debug logging if requested by Avast Support to troubleshoot issues with the application. You can also specify if you want to automatically send data to the Cleanup team about unexpected crashes.
• Browser data: Specify for how long Cleanup keeps the cookies and browsing history in your web browsers before offering to remove these items during a Free up space scan. You can also add allowed websites that are always exempt when Avast Cleanup Premium clears cookies and other browsing data.
• Developer settings: Configure advanced settings that control how Cleanup behaves when the application is closed. Disabling these settings may prevent Cleanup from working properly.
• Update Cleanup: View your app version number and choose how you want to get app updates.

Automatic Maintenance:

• Enable or disable this feature, specify the frequency of automatic cleaning, and choose which items Cleanup can delete during Automatic Maintenance.

Programs:

• Unnecessary programs: Specify when the applications are labeled as unnecessary and how long they stay in trash before they are auto-uninstalled.
• Outdated programs: Choose between Cleanup automatically updating your apps, downloading the updates for you to install manually, or just notifying you when an application is outdated.

How can I customize Avast Cleanup Premium notifications?

To specify when you want to receive notifications from Avast Cleanup Premium:

1. Open Avast Cleanup Premium and click Settings.
2. Select the Alerts tab.
3. Adjust the following options according to your preferences:
   • Notify me when my clutter is more than: Tick or untick this option to enable or disable notifications about the amount of clutter on your Mac. When this option is enabled, you can use the drop-down menu to customize the minimum amount of clutter that will trigger a notification.
   • Notify me when my disk space is less than: Tick or untick this option to enable or disable notifications about the amount of free disk space on your Mac. When this option is enabled, you can use the drop-down menu to customize the amount of remaining free disk space that will trigger a notification.
   • Notify me when I can delete leftover app files from my Trash: Tick or untick this option to enable or disable notifications about removing unnecessary app files from your Trash, such as log files and cache.

1. Open Avast Cleanup and go to ☰ Menu (three lines) ▸ Settings.
2. Tap Notifications.
3. Tap the blue/green (ON) slider next to the notification type you don't want to receive, so that it changes to gray (OFF).

You will now see Avast Cleanup notifications according to your preferences.

Can I schedule Avast Cleanup Premium to run automatically?

Yes, you can configure Avast Cleanup Premium to perform Maintenance scans automatically. When enabled, Automatic Maintenance doesn't require any action from you, and runs silently in the background to free up space on your PC by removing dispensable items, such as broken shortcuts and registry items.

To enable Automatic Maintenance, go to ☰ Menu ▸ Settings ▸ Automatic Maintenance and click the gray (OFF) slider so that it changes to green (ON). The Automatic Maintenance settings screen also allows you to manually select which items Avast Cleanup Premium deletes during Automatic Maintenance.

Can I review found issues before Avast Cleanup Premium optimizes my device?

Yes. When Avast Cleanup Premium completes a scan, you can review and manage any found issues.

When Automatic Maintenance is enabled, you can select which items Avast Cleanup Premium has permission to automatically delete by clicking ☰ Menu ▸ Settings ▸ Automatic Maintenance. Click the arrow next to a category to view its individual items, then manually de-select any items you don't want to be deleted automatically.

How can I control which data I share with Avast and third parties?

To change your personal privacy settings, follow these steps:

1. Open Avast Cleanup Premium and go to ☰ Menu ▸ Settings.
2. Select General ▸ Personal privacy in the left panel.
3. Tick or untick the boxes next to the privacy settings according to your preferences.

1. Open Avast Cleanup Premium and click Settings.
2. Select the Privacy tab.
3. Tick or untick the boxes next to the privacy settings according to your preferences.

1. Open Avast Cleanup and go to ☰ Menu (three lines) ▸ Settings.
2. Tap Personal privacy.
3. To opt out, tap the blue/green (ON) slider next to any of the following options so that it changes to gray (OFF):
   • Share app-usage data with Avast to help us with new product development.
   • Share app-usage data with 3rd-party analytics tools to improve this app.
   • Share app-usage data with Avast so we may offer you upgrades or other products. (In the free version of the app, this option is enabled by default and does not appear.)

What does Avast Cleanup Premium do with my encrypted files?

Avast Cleanup Premium ignores encrypted partitions and files to ensure your privacy and security. If your entire hard drive is encrypted, Avast Cleanup Premium cannot scan and optimize your system.

How do I verify which version of Avast Cleanup is installed on my device?

1. Open Avast Cleanup and tap ☰ Menu (three lines).
2. Tap About this app.
3. Verify your current app version under Avast Cleanup.

How can I customize the recommendations I see via the Tips feature?

You can specify which Tips you are most interested in seeing via the Analysis preferences screen:

1. Open Avast Cleanup and tap ☰ Menu (three lines) ▸ Settings.
2. Select Analysis preferences.
3. Touch and hold the icon (four lines) next to a tip category and drag the panel up or down according to your preferences.

Avast Cleanup will now show tips according to your specified preferences.

Troubleshooting

How can I uninstall Avast Cleanup Premium?

For detailed uninstallation instructions, refer to the following article:

• Uninstalling Avast Cleanup
• Uninstalling Avast Cleanup

Can I undo changes made by Avast Cleanup Premium?

Yes. If you want to reverse certain changes that Avast Cleanup Premium has made to your PC, you can undo them in History. Click the History tab on the right side of the Avast Cleanup Premium screen to view a list of actions, then click Undo next to any changes you want to reverse.

How can I report a problem or suspected bug?

If Avast Cleanup Premium produces unexpected results or error messages, report the issue to Avast Support by submitting a ticket.

Send a detailed description of how to reproduce the error and include the following information:

• Your version of Windows and your PC's brand, model, and graphics card.
• Your macOS version.
• A detailed description of the problem and the sequence of actions leading up to the issue.
• Any error messages displayed.
• Any differences on your PC following the issue.
• Any differences on your Mac following the issue.

How do I report a falsely identified junk file or program that Avast Cleanup Premium removed from my system?

If Avast Cleanup Premium disables or removes a file or an application that you wanted to keep, report the issue to Avast Support. Include the exact file or application name, all relevant details, and the undesired result.

What can I do if I see the error message 'Well, this is embarrassing'?

For detailed troubleshooting steps, refer to the following article:

• Troubleshooting when Avast Antivirus or Avast Cleanup Premium fails to load

Why do I need to close open applications before Avast Cleanup Premium continues cleaning?

When you perform a Clean clutter scan, Avast Cleanup Premium detects unnecessary files, including those stored in your browsers and applications. If the applications containing these files are running when you click Clean, Avast Cleanup Premium asks you to close the applications to prevent them from crashing or malfunctioning.

Why doesn't Avast Cleanup Premium clean anything from my system?

Avast Cleanup Premium is a paid product that requires a subscription to use. If you installed Avast Cleanup Premium but you have not purchased or activated a subscription, the application runs in scan-only mode and cannot clean anything.

Why do I need to grant permissions to Avast Cleanup Premium?

Each time you remove files, photos, or applications using Avast Cleanup Premium, you are asked to authorize the cleaning process by entering the password that you use when you start your Mac. This stops unauthorized users clearing items from your system folders.

How do I send feedback about Avast Cleanup Premium?

1. Ensure the Avast Cleanup Premium window is open and active.
2. Click Help ▸ Send Feedback on the left side of the Apple menu bar.
3. Enter your feedback, optionally include your name and email address, then click Send.

How can I uninstall Avast Cleanup from my device?

To uninstall Avast Cleanup:

1. Open your device Settings and go to Apps.
2. Select Avast Cleanup.
3. Tap Uninstall from the App info screen.

For detailed uninstallation instructions, refer to the following article:

• Uninstalling Avast Cleanup

How can I report an issue to Avast Support?

We offer many self-help articles on the Avast Support pages. However, some issues may require deeper investigation by Avast Support.

If you experience issues with Avast Cleanup, we recommend sending a message directly from the Avast Cleanup app to ensure that our representatives receive device logs to help resolve the issue as quickly and effectively as possible. To send a message to Avast Support, follow the steps below:

1. If possible, reproduce the issue that caused you to contact Avast Support.
2. Open Avast Cleanup and go to ☰ Menu ▸ Help & Feedback.
3. Tap Direct support.
4. Complete all of the fields. Optionally, tap the gray (OFF) slider next to Attach debug logs so that it changes to blue/green (ON). Enabling this option ensures that debug logs are included in your request to help us diagnose the cause of any unusual behavior.
5. Tap Submit.

Avast Support will review your request and contact you via the contact email address you provided in the contact form.

How can I disable third-party ads in Avast Cleanup?

To eliminate third-party ads in Avast Cleanup, upgrade to Avast Cleanup Premium. Although we're confident that both the free and the paid version of the app significantly improve the performance of your device, Avast Cleanup Premium does not contain third-party ads and includes a range of additional features and benefits. You can start using Avast Cleanup Premium by tapping the Upgrade badge in the top-right corner of the app dashboard.

Why wasn't everything cleaned?

The Cleaning results screen may show that an item Failed to be cleaned. For better cleaning results, follow the tips below:

• Ensure uninterrupted cleaning: Deep Clean and Sleep Mode navigate your device settings to clean cache and put apps to sleep. If this process is interrupted it may fail to complete.
• Select less items: Prioritize cleaning by selecting fewer items to clean at once. Additionally, use Filters in Sleep Mode to select the order that apps are cleaned.
• Reset Accessibility permission: Turn the Accessibility permission for Avast Cleanup off and on again via your device settings.

If the issue persists, you can send a message to Avast Support directly from the app in Avast Cleanup Premium.