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Alternative methods for canceling an Avast subscription

 
This article does not apply for subscriptions purchased via Google Play Store or the App Store. To learn how to cancel a subscription purchased via one of these vendors, refer to the following article:

If you are unable to cancel an Avast subscription via your Avast Account, we recommend trying one of the alternative methods below:

Canceling your subscription before the next billing date ensures you will not be charged for a new subscription period when the current subscription period ends.

After you cancel an Avast subscription, you can continue to use your paid Avast products until the end of the current subscription period. At this point, you can either renew the subscription, or lose access to the paid products.

Cancel via Avast Support

  1. Find your Order ID (sometimes called an Order Number or reference ID) in the order confirmation email that you received after the subscription purchase. For more information, refer to the following article:
  2. Open the Avast Support contact form using the link below:
  3. Complete all of the necessary fields, then click Submit Request.

Your cancellation request has been submitted. An Avast Support agent will contact you to confirm when the request has been processed.

If you have multiple Avast subscriptions, you need to repeat the steps above for each subscription that you want to cancel.

Cancel via the Avast Customer Portal

The option to cancel a subscription via the Avast Customer Portal only applies if your order was processed by Digital River or Nexway.

To verify which authorized partner processed your order, check the order confirmation email that you received after purchase, or your debit/credit card statement. For more information, refer to the following article:

  1. Open the order confirmation email that you received after the subscription purchase from no.reply@avast.com.
  2. Locate your Order ID and password.
  3. Open the Avast Customer Portal using the link below:
  4. Enter the Order ID and password from your order confirmation email, then click Log In.
  5. Scroll to the Your subscriptions section, and click Unsubscribe next to the subscription that you want to cancel.
  6. Select Unsubscribe from future renewals and let my subscription expire on MM/DD/YYYY, then click Confirm.
  7. Click Got It.
  8. When the subscription is canceled, the status changes to Expiring.

If you have already created a password to access the Avast Customer Portal, follow the steps below to cancel your subscription. If you have not yet created a password, or you have forgotten your password, follow the steps in both sections below to create a password before canceling your subscription.

Create a password

  1. Open the order confirmation email that you received after the subscription purchase from no.reply@avast.com.
  2. Click the access your customer area link at the bottom of the email.
  3. Create a password that meets the listed criteria, type your password again, then click Save changes.

Your password is now created and you are directed to the Avast Customer Portal, where you can cancel your subscription.

Cancel your subscription

  1. Access the Avast Customer Portal by clicking the relevant link below according to region.
  2. Enter the email address that you provided during the subscription purchase and your password, then click Sign in.
  3. Click the Change Auto-Renewal Settings tile under Quick Links.
  4. Select the subscription that you want to cancel.
  5. Scroll to the Auto-Renewal section, and select Disabled.
  6. Click Disable automatic renewal to confirm that you want to cancel your subscription.
  7. When the subscription is canceled, the status changes to Auto-Renewal Disabled.

Your subscription is now canceled. You receive confirmation of the cancellation by email.

If you have multiple Avast subscriptions, you need to repeat the steps above for each subscription that you want to cancel.
  • All paid Avast consumer products
  • All supported operating systems

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