Canceling continuous subscriptions purchased via Nexway

This article applies to Avast subscriptions distributed by Nexway. For Avast subscriptions distributed by Digital River, refer to the following article:

• Canceling continuous subscriptions purchased via Digital River

If you are unsure which distributor you purchased your Avast order from, check your order confirmation email or debit/credit card statement. For more information, refer to the following article:

• How do I recognize Avast purchases on my debit/credit card statement?

Disable a continuous subscription via the Avast customer portal

1. Open the order confirmation email you received when you made the original purchase, and locate the link to cancel the continuous subscription option. You are directed to the appropriate Nexway web portal according to your location.
   If you are unable to locate this link, select your region below to be directed to the appropriate Nexway web portal:

   • USA | UK | Canada | EU | Brazil
2. Enter the email address you used to make the purchase and the password from your original order confirmation email, then click Sign in.
   If you cannot find your order confirmation email, click Forgot your password? to provide alternative identification information.
3. On the Overview page, click Change Auto-Renewal settings above the list of your current subscriptions.
4. In the lower section of the Payment and Billing Details page, select Disabled in the Auto-Renewal section.
5. Click Disable automatic renewal to confirm that you want to stop your subscription. After the change is processed, you will receive an email confirming the subscription has been canceled for the selected product, and the subscription status in the web portal changes to Auto-Renewal disabled.
   The disabling option is managed separately for each subscription. If you have more than one continuous Avast subscription, repeat the steps above for each subscription you want to cancel.