This article contains alternative cancellation instructions for if you are unable to cancel an Avast subscription via your Avast Account. For instructions on how to cancel a subscription via your Avast Account, refer to the following article:
If you are unable to cancel a subscription using your Avast Account, we recommend trying one of the alternative methods below:
Cancel via the Avast Customer Portal
The option to cancel a subscription via the Avast Customer Portal applies only if your order was distributed by Digital River or Nexway. To verify your order distributor, check the order confirmation email that you received after purchase, or your debit/credit card statement. For more information, refer to the following article:
- Open the order confirmation email that you received after the subscription purchase from no.reply@avast.com (or avast@digitalriver.com for older order confirmation emails).
- Locate your Order ID and password.
- Open the Avast Customer Portal using the link below:
- Enter the Order ID and password from your order confirmation email, then click Log In.
- Scroll to the Your subscriptions section, and click Unsubscribe next to the subscription that you want to cancel.
- Select Unsubscribe from future renewals and let my subscription expire on MM/DD/YYYY, then click Confirm.
- Click Got It.
- When the subscription is canceled, the status changes to Expiring.
If you have already created a password to access the Avast Customer Portal, follow the steps below to cancel your subscription. If you have not yet created a password, or you have forgotten your password, follow the steps in both sections below to create a password before canceling your subscription.
Create a password
- Open the order confirmation email that you received after the subscription purchase from no.reply@avast.com.
- Click the access your customer area link at the bottom of the email.
- Create a password that meets the listed criteria, type your password again, then click Save changes.
Your password is now created and you are directed to the Avast Customer Portal, where you can cancel your subscription.
Cancel your subscription
- Access the Avast Customer Portal by clicking the relevant link below according to region.
- Enter the email address that you provided during the subscription purchase and your password, then click Sign in.
- Click the Change Auto-Renewal Settings tile under Quick Links.
- Select the subscription that you want to cancel.
- Scroll to the Auto-Renewal section, and select Disabled.
- Click Disable automatic renewal to confirm that you want to cancel your subscription.
- When the subscription is canceled, the status changes to Auto-Renewal Disabled.
Your subscription is now canceled. You receive confirmation of the cancellation by email.
After you cancel an Avast subscription, you can continue to use the paid products and features until the end of the current subscription period. At this point, you can either renew the subscription, or lose access to the paid products and features.
Cancel via Avast Support
- Find your Order ID (sometimes called an Order Number or reference ID) in the order confirmation email that you received after the subscription purchase. For more information, refer to the following article:
- Open the Avast Support contact form using the link below:
- Complete all of the necessary fields, then click Submit Request.
Your cancellation request has been submitted. An Avast Support agent will contact you to confirm when the request has been processed.
After you cancel an Avast subscription, you can continue to use the paid products and features until the end of the current subscription period. At this point, you can either renew the subscription, or lose access to the paid products and features.
- All paid Avast consumer products
- All supported operating systems