We only recommend following the steps in this article if you cannot cancel your Avast subscription using either of the articles linked below:

• Canceling an Avast subscription via your Avast Account
• Canceling an Avast subscription via Google Play Store or the App Store

Cancel your subscription using one of the following methods:

• Contact Avast Support
• Use the Avast Customer Portal

Contact Avast Support

1. Open the Avast Support contact form using the link below:
   • Request help from Avast
2. Use the drop-down menu to select your reason for unsubscribing.
3. The contact options available differ according to current availability, as well as your selected product and region. If more than one contact option is available, select your preferred option.
4. Follow the on-screen instructions to contact Avast Support using the selected contact option.
   
   If you need to locate your Order ID, refer to the following article for instructions on how to locate it:
   • Finding your Avast order ID number

Your cancellation request has been submitted. An Avast Support agent will contact you to confirm when the request has been processed.

When your subscription is canceled, you can continue to use your paid Avast products until the subscription expires. After this date, you will either lose access to your Avast products, or your Avast products will switch to the free version.

Use the Avast Customer Portal

This option applies if your Avast subscription purchase was processed by Nexway. To verify if your order was processed by Nexway, check your order confirmation email or your billing statement. For more information, refer to the following article:

• How can I identify which authorized reseller processed my order?

If you have already created a password to access the Avast Customer Portal, follow the steps below to cancel your subscription. If you have not yet created a password, follow the steps in both sections below to create a password before canceling your subscription.

Create a password

1. Open the order confirmation email that you received after the subscription purchase from no.reply@avast.com.
2. Click the access your customer area link at the bottom of the email.
3. Create a password that meets the listed criteria, type your password again, then click Save changes.

Your password is now created and you are directed to the Avast Customer Portal, where you can cancel your subscription.

Cancel your subscription

1. Access the Avast Customer Portal by clicking the relevant link below according to region.
   • USA | UK | Canada | EU | Brazil
2. Enter the email address that you provided during the subscription purchase (this is also the email address where you received the order confirmation email). Additionally enter your password, then click Sign in.
3. Click the Change Auto-Renewal Settings tile under Quick Links.
4. Select the subscription that you want to cancel.
5. Scroll to the Auto-Renewal section, and select Disabled.
6. Click Disable automatic renewal to confirm that you want to cancel your subscription.

Your subscription is now canceled. You receive confirmation of the cancellation by email.

When the subscription is canceled, the status changes to Auto-Renewal Disabled. You can continue to use your paid Avast products until the subscription expires. After this date, you will either lose access to your Avast products, or your Avast products will switch to the free version.