Troubleshooting the "Embarrassing" error message in Avast Cleanup Premium or Avast Antivirus

Sometimes Cleanup Premium or Avast Antivirus reports that the "UI Failed to load. This is really embarassing...", which stops the whole program from running. This issue may be the result of conflicts with Windows services configuration.

Ensure that the relevant Windows services are set to run automatically or reinstall the product by following the steps in this article.

Instructions

Before you begin, make sure you are logged in to Windows as a user with administrator permissions.
  1. Simultaneously press the Win and R keys on your keyboard to run the Windows Services console, then type services.msc and click OK.
  2. In the Services console, locate and right-click Avast Cleanup Premium and select Properties.
  3. In the General tab, click the drop-down menu next to Startup type and ensure Automatic is selected. Then click Apply to confirm the changes.
  4. If the service stops running, click Start in the Service status section.
  5. Restart your PC and try to open Avast Cleanup Premium again.
  1. Simultaneously press the Win and R keys on your keyboard to run the Windows Services console, then type services.msc and click OK.
  2. In the Services console, locate and right-click Avast Antivirus and select Properties.
  3. In the General tab, click the drop-down menu next to Startup type and ensure Automatic is selected. Then click Apply to confirm the changes.
  4. If the service stops running, click Start in the Service status section.
  5. In the Services console, locate and right-click Remote Desktop Services and select Properties.
  6. In the General tab, click the drop-down menu next to Startup type and ensure Automatic is selected. Then click Apply to confirm the changes.
  7. Restart your PC and try to open Avast Antivirus again.

Further recommendations

If the issue still persists after concluding relevant steps from the instructions above, it is recommended that you reinstall Avast Cleanup Premium.

  1. Refer to the following article for uninstallation instructions:
  2. Restart your PC.
  3. After Avast Cleanup Premium is completely removed from your PC, refer to the relevant article for installation instructions:

The Avast Cleanup Premium user interface should open normally now.

If the issue still persists after concluding relevant steps from the instructions above, it is recommended that you reinstall Avast Antivirus.

  1. Refer to the following article for uninstallation instructions:
  2. Restart your PC.
  3. After Avast Antivirus is completely removed from your PC, refer to the relevant article for installation instructions:

The Avast Antivirus user interface should open normally now.

  • Avast Premier 19.x
  • Avast Internet Security 19.x
  • Avast Pro Antivirus 19.x
  • Avast Free Antivirus 19.x
  • Avast Cleanup Premium 19.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

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