Creating a support package from Avast Security or Avast Premium Security for Mac

Avast Security and Avast Premium Security for Mac include a built-in reporting tool that allows you to generate a support package and submit it to Avast Support for analysis.

If you have contacted Avast Support to report a technical issue, a member of our team may request that you submit a support package to help us investigate your issue.

You can also submit a support package for analysis if you are not in contact with Avast Support. We will investigate the issue, but we cannot guarantee that you will receive a direct response.

This article explains how to generate and submit a support package.

Submit a support package

  1. Click GoApplications in the Apple menu bar, then double-click the Avast Security icon to open the application.
  2. Ensure the Avast Security window is active, then click HelpAvast Technical SupportGenerate Support Package in the Apple menu bar.
  3. If you have a support ticket number, enter this number into the feedback text box along with any other information our support agents have asked you to provide. This is important so that Avast Support can connect your already reported issue with the support package.

    If you do not have a support ticket number, enter a description of the issue you are experiencing.
  4. Optionally enter your name and email address.
    We only use these details if we need to contact you for more information about the issue you are experiencing. If you are not already in contact with Avast Support, we cannot guarantee that you will receive a direct response about your issue.
  5. Click Submit feedback.
  6. Avast Security automatically gathers the necessary files and sends them to Avast Support for analysis.

    Click Done to close the window.
  • Avast Security 14.x for Mac
  • Avast Premium Security 14.x for Mac
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)

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