Finding your Avast order ID number

This article contains instructions to locate your Avast order number (sometimes called an order ID, or a reference ID number) if requested by Avast Support for troubleshooting or identification purposes.

Find your Avast order number

Your Avast order number is located in the confirmation email that you receive after completing a purchase. The exact location varies according to your Avast order distributor.

Refer to the instructions in the sections below to locate your Avast order number in confirmation emails from the different Avast order distributors:

Digital River

  1. Locate the order confirmation email from no.reply@avast.com with the subject Thank you for your order.
  2. Search for Order ID in the body of the confirmation email.

Nexway

  1. Locate the order confirmation email from no.reply@avast.com relating to your Avast purchase.
  2. Search for Nexway order number in the subject or Order Number in the body of the confirmation email.

Cleverbridge

  1. Locate the order confirmation email relating to your Avast purchase.
  2. Search for Reference # in the subject or Your Avast reference ID in the body of the confirmation email.

Troubleshooting

  • If you are unable to locate an order confirmation email, check your spam or junk folder.
  • If you have any other questions or issues related to Avast product orders, refer to the information in the following article:
  • All paid Avast software products
  • All supported operating systems

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