Avast SecureLine VPN - FAQs

General

What is a VPN?

A Virtual Private Network (VPN) protects data you upload and download from the internet by functioning as a private tunnel through the internet. It effectively anonymizes your internet activity and secures your connection when using public Wi-Fi, such as in cafes or airports.

What is Avast SecureLine VPN?

Avast SecureLine VPN is an application that enables you to connect to the internet via secure Avast VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. Avast SecureLine VPN can be used any time you want to connect to the internet with extra security and privacy. This is especially recommended when you are connected to a public or unsecured wireless network.

Avast SecureLine VPN mainly offers:

  • Protection: when many people connect to the same public network, attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides efficient protection against these types of attacks.
  • Anonymization: with broadband connections, many people have fixed IP addresses that can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized - the IP address the remote server sees is the address of the VPN server, not the user.
  • Unrestricted access to the internet: when connected to a VPN server in another location, you gain access to content that may be restricted in your location. This allows you to browse freely, even from countries with web censorship.

Download and Installation

What are the system requirements for Avast SecureLine VPN?

  • Windows 10 except Mobile and IoT Core Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 or higher, any Edition (32 or 64-bit)
  • Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE2 instructions)
  • Advanced features, like Smart VPN and improved connection methods are available for Windows 10
  • 256 MB RAM or above
  • 300 MB free space on the hard disk
  • Internet connection to download, activate, and use the VPN service
  • Optimal standard screen resolution no less than 1024 x 768 pixels is recommended
  • Apple macOS 11.x (Big Sur), Apple macOS 10.15.x (Catalina), Apple macOS 10.14.x (Mojave), Apple macOS 10.13.x (High Sierra), Apple macOS 10.12.x (Sierra)
  • Advanced features, like Smart VPN and improved connection methods are available for Apple macOS 10.15 and newer
  • 90 MB free space on the hard disk
  • Intel based Mac with 64-bit processor
  • Internet connection to download, activate, and use the VPN service
  • Optimally standard screen resolution not less than 1280 x 800 pixels
  • Google Android 5.0 (Lollipop, API 21) or higher
  • Internet connection to download, activate, and use the VPN service
  • Apple iOS 11.0 or higher
  • Internet connection to download, activate, and use the VPN service
The latest version of Avast SecureLine VPN is not supported by and cannot be run on Windows Vista or Windows XP. If you use Windows Vista or Windows XP, you can download Avast SecureLine VPN version 5.0.407. However, this is an older version of the application and it does not receive updates.
Avast SecureLine VPN is not supported and cannot be installed or run on Symbian, Microsoft Windows Phone/Mobile, Bada, WebOS, or any mobile operating system other than Android or iOS.

How can I download and install Avast SecureLine VPN?

  1. Click the button below to download the Avast SecureLine VPN setup file, and save it to a familiar location on your PC (by default, downloaded files are saved to your Downloads folder). Download Avast SecureLine VPN for Windows
  2. Right-click the downloaded setup file avast_secureline_setup.exe and select Run as administrator from the context menu.
  3. Follow the on-screen instructions to install Avast SecureLine VPN on your PC.

After installation, you must activate the product using your Avast Account or a valid activation code. For detailed instructions, refer to the following articles:

  1. Click the button below to download the Avast SecureLine VPN setup file, and save it to a familiar location on your Mac (by default, downloaded files are saved to your Downloads folder). Download Avast SecureLine VPN for Mac
  2. Double-click the downloaded file avast_secureline_mac.dmg.
  3. Double-click the Avast SecureLine VPN icon in the installation wizard.
  4. Follow on-screen instructions to install Avast SecureLine VPN on your Mac.

After installation, you must activate the product using your Avast Account or a valid activation code. For detailed instructions, refer to the following articles:

  1. Download and install the latest version of Avast SecureLine VPN from Google Play Store.
  2. Once installation is complete, tap Open to start using the app.
  3. Avast SecureLine VPN requires a valid subscription to use. Choose a plan or tap Already purchased? to activate a previously purchased subscription using your Avast Account or a valid activation code.

For detailed instructions, refer to the following articles:

  1. Download and install the latest version of Avast SecureLine VPN from the App Store.
  2. Once installation is complete, tap Open to start using the app.
  3. Avast SecureLine VPN requires a valid subscription to use. Choose a plan or tap Already Purchased? to activate a previously purchased subscription using your Avast Account or a valid activation code.

For detailed instructions, refer to the following articles:

Can I use Avast SecureLine VPN without installing Avast Antivirus?

Yes. Avast SecureLine VPN can be installed as a standalone application, without Avast Free Antivirus or Avast Premium Security installed.

Yes. Avast SecureLine VPN is a standalone application. You do not need Avast Security installed on your Mac to use Avast SecureLine VPN.

Is Avast SecureLine VPN included when I purchase Avast Antivirus?

No. Avast SecureLine VPN requires a separate subscription to use. You cannot use an Avast Premium Security subscription to activate Avast SecureLine VPN.

What is the Avast SecureLine VPN browser extension and how can I install it?

The Avast SecureLine VPN browser extension is an optional installable component that allows you to conveniently control certain aspects of Avast SecureLine VPN behavior directly via Google Chrome, Mozilla Firefox, or Avast Secure Browser. For instructions to install and use the Avast SecureLine VPN browser extension on Windows or Mac, refer to the following article:

How do I uninstall Avast SecureLine VPN?

For detailed instructions to uninstall Avast SecureLine VPN, refer to the following article:

Removing the Avast SecureLine VPN application from your device does not automatically cancel your subscription. To cancel your subscription, refer to the following article:

Subscription and Activation

How do I activate Avast SecureLine VPN?

For detailed activation instructions, refer to the following article:

For detailed activation instructions, refer to the following article:

For detailed activation instructions, refer to the following articles:

For detailed activation instructions, refer to the following article:

Can I use my Avast SecureLine VPN subscription on multiple devices?

Single-device and multi-device subscriptions are available for Avast SecureLine VPN. A multi-device subscription allows you to use your subscription on up to five different devices. With a single-device subscription, you can only activate your subscription on one device. Check your Avast Account or confirmation email to confirm which subscription type you purchased.

What happens after my 7-day free trial ends?

When your 7-day free trial ends, your selected subscription automatically starts so that you can continue using Avast SecureLine VPN. You are charged for your subscription on the day that your free trial period ends.

If you no longer want to use Avast SecureLine VPN, you need to cancel your subscription via Google Play Store.

If you no longer want to use Avast SecureLine VPN, you need to cancel your subscription via the App Store.

How do I know when my subscription expires?

Open Avast SecureLine VPN and go to MenuMy licenses. The duration of your subscription is listed under Subscriptions on this PC.

Open Avast SecureLine VPN and go to Preferences (the gear icon) ▸ Subscription. The duration of your subscription is listed next to Valid till:.

Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Subscription. The duration of your subscription is listed under Valid until.

Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Subscription. The duration of your subscription is listed under Valid until.

How do I cancel my subscription?

For detailed instructions about how to cancel your subscription, refer to the following article:

For detailed instructions to cancel your subscription, refer to the following article:

Even if you are still in a free trial period, you need to cancel your subscription via the Google Play Store, otherwise you will be charged for the subscription when the free trial period ends.

Even if you are still in a free trial period, you need to cancel your subscription via the App Store, otherwise you will be charged for the subscription when the free trial period ends.

In the case of accidental multiple subscriptions, refer to the following article:

How do I transfer my Avast SecureLine VPN subscription to another device?

For detailed instructions to transfer your subscription, refer to the following article:

What should I do if activation is unsuccessful?

Ensure that the activation code you are trying to use is for Avast SecureLine VPN. Avast SecureLine VPN is not included when you purchase Avast Antivirus, so you cannot use an Avast Premium Security subscription to activate Avast SecureLine VPN.

If activation is unsuccessful, refer to instructions in the following article:

Settings and Usage

How do I get started using Avast SecureLine VPN?

For detailed instructions to use Avast SecureLine VPN, refer to the following article:

How do I know that the VPN is active and working?

After you enable Avast SecureLine VPN by clicking the red (OFF) slider so that it changes to green (ON), Avast SecureLine VPN displays the text Your online privacy is protected.

After you tap Connect, Avast SecureLine VPN displays the text Connected.

How do I adjust Avast SecureLine VPN settings?

  1. Open Avast SecureLine VPN and go to MenuSettings.
  2. Select from the following options in the left panel:
    • General: manage notifications, startup preferences, and content language within the app. You can also opt in to become a beta tester for new versions of Avast SecureLine VPN.
    • Network Security: manage auto-connection settings.
    • Browser Integration: install the Avast SecureLine VPN browser extension, which allows you to conveniently control certain aspects of Avast SecureLine VPN behavior directly via your web browser.
  1. Open Avast SecureLine VPN and go to Preferences (the gear icon).
  2. Select from the following options in the left panel:
    • General: manage notifications and startup preferences. You can also opt in to become a beta tester for new versions of Avast SecureLine VPN.
    • Network Security: manage auto-connection settings.
    • Subscription: check details relating to your current subscription cycle.
    • Pair New Device: activate Avast SecureLine VPN on your Android TV.
  1. Open Avast SecureLine VPN and go to Settings (the gear icon).
  2. Select from the following options:
    • Account: view details of your current subscription.
    • Connection Rules: manage automatic connection and disconnection options, and enable split tunneling.
    • Troubleshooting: view frequently asked questions about the app, access the Avast Forum, or contact Avast Support.
    • General: rate the app, manage notifications and personal privacy settings, check the app version number, or view the end user license agreement.
  1. Open Avast SecureLine VPN and go to Settings (the gear icon).
  2. Select from the following options:
    • Account: view details of your current subscription.
    • Connection Rules: manage automatic connection and disconnection options.
    • Troubleshooting: reinstall VPN profile (this resets the VPN Configuration permission on your device), view frequently asked questions about the app, or contact Avast Support.
    • General: view the Avast Terms of Service, Privacy Policy, or manage personal privacy settings.

What is Split Tunneling?

Split Tunneling allows you to prevent certain apps from connecting to the internet via Avast VPN servers, even when Avast SecureLine VPN is enabled. For example, you can specify that your email app is excluded from VPN connection, allowing you to send and receive emails from your real location, but still access online content without restrictions when you use your preferred web browser app.

To enable Split Tunneling:

  1. Open Avast SecureLine VPN and tap Settings (the gear icon).
  2. Tap Split Tunneling.
  3. Tap the Off slider at the top of the screen so it turns On.
  4. Untick any apps that you want to exclude from Avast SecureLine VPN connection. When you use an excluded app, your connection is not encrypted and your real location is visible.
  5. Tap the back arrow in the top-left corner to confirm your preferences and return to the main Settings screen.

On appears next to Split Tunneling to indicate that the feature is enabled.

How do I configure Avast SecureLine VPN to connect automatically?

  1. Open Avast SecureLine VPN and go to MenuSettings.
  2. Ensure the General tab is selected in the left panel, then tick the box next to Start SecureLine when my computer starts.
  3. Select Network Security in the left panel, then tick the box next to Automatically when connected to the Internet.
  1. Open Avast SecureLine VPN and go to Preferences (the gear icon).
  2. Ensure the General tab is selected in the left panel, then tick the box next to Start Avast VPN when my computer starts.
  3. Select the Network Security tab in the left panel, then tick the box next to Automatically when connected to the Internet.
  1. Open Avast SecureLine VPN and go to Settings (the gear icon).
  2. Tap Auto connect, then select your preferred option:
    • When I connect to unsecured Wi-Fi: Avast SecureLine VPN connects automatically every time your device connects to an unsecured Wi-Fi network.
    • When I connect to any Wi-Fi: Avast SecureLine VPN connects automatically every time your device connects to a Wi-Fi network.
    • When I connect to Wi-Fi or cellular data: Avast SecureLine VPN connects automatically every time your device connects to a Wi-Fi network or is using cellular data.

The selected option is indicated by an orange circle.

  1. Open Avast SecureLine VPN and go to Settings (the gear icon).
  2. Tap Auto connect, then select your preferred option.
    • When I connect to Wi-Fi: Avast SecureLine VPN connects automatically every time your device connects to an unsecured Wi-Fi network.
    • When I connect to Wi-Fi or cellular data: Avast SecureLine VPN connects automatically every time your device connects to a Wi-Fi network or is using cellular data.
  3. Tap Trusted networks.
  4. Tap the + icon next to any networks you want to add to the Trusted networks list.

Avast SecureLine VPN will now connect automatically when your device connects to a network not defined in the Trusted networks list.

How do I add a trusted network?

You can add private networks, such as your home or work Wi-Fi, to your Trusted Networks list. You can then choose to exclude these trusted networks from your VPN auto-connect settings. This means you can set Avast SecureLine VPN to connect automatically every time you are connected to a Wi-Fi network, except when you are connected to your trusted networks.

Private networks, such as your home or work Wi-Fi, can be added to your Trusted Networks list. When you set Avast SecureLine VPN to connect automatically, your trusted networks are excluded from the auto-connect rule.

  1. Open Avast SecureLine VPN and go to MenuSettingsNetwork Security.
  2. Tick the box next to Exclude Trusted (private) networks, then click Current Network Profile....
  3. Click the slider next to each Wi-Fi network to set it as either Private (trusted) or Public.
  4. Click Close to exit Trusted Network settings.

Wi-Fi networks set to Private are now on your trusted networks list. The VPN will not connect automatically for these trusted networks if you have configured Avast SecureLine VPN to connect automatically.

  1. Open Avast SecureLine VPN and go to Preferences (the gear icon) ▸ Network Security.
  2. Tick the box next to Exclude, then click Trusted Networks....
  3. Select your preferred option:
    • Current Network: to add your current Wi-Fi network to the trusted networks list, click Add to Trusted Networks.
    • Another Network: to add another Wi-Fi network to the trusted networks list, click Add A Wi-Fi Network then either select a network from the list or click Add other network to manually add a Wi-Fi network.
  4. Click Close to exit Trusted Network settings.

Added Wi-Fi networks are now on your trusted networks list. The VPN will not connect automatically for these trusted networks if you have configured Avast SecureLine VPN to connect automatically.

  1. Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Trusted networks.
  2. Tap + the plus icon next to the Wi-Fi network you want to add.

Added Wi-Fi networks are now on your trusted networks list. The VPN does not connect automatically for these trusted networks if you have configured Avast SecureLine VPN to connect automatically.

  1. Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Auto connect.
  2. Tap Trusted networks.
  3. Tap + the plus icon next to the Wi-Fi network you want to add.

Added Wi-Fi networks are now on your trusted networks list. The VPN does not connect automatically for these trusted networks if you have configured Avast SecureLine VPN to connect automatically.

How do I check which version of Avast SecureLine VPN I have?

  1. Open Avast SecureLine VPN and go to MenuAbout.
  2. The app version number is listed under Software version:.
  1. Open Avast SecureLine VPN, ensure the application window is active, then click Avast Secureline VPN in the top-left of your menu bar and select About Avast SecureLine VPN from the context menu.
  2. The app version number is listed next to Version: on the screen that appears.
  1. Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ About.
  2. The app version number is listed under Current version.
  1. Open Avast SecureLine VPN and go to Settings (the gear icon).
  2. The app version number is listed at the bottom of the screen under Current version.

Connection

Can I use Avast SecureLine VPN with any type of internet connection?

Yes. Avast SecureLine VPN connects over any wired or wireless internet connection.

How do I connect to a different VPN server location?

  1. Open Avast SecureLine VPN, then click Change Location.
  2. Select a location from the list.

Avast SecureLine VPN automatically connects to the new location you selected.

  1. Open Avast SecureLine VPN, then tap Server location at the bottom of the screen.
  2. Select a location from the list.

Avast SecureLine VPN automatically connects to the new location you selected.

  1. Open Avast SecureLine VPN, then tap Server Location at the bottom of the screen.
  2. Select a location from the list.

Avast SecureLine VPN automatically connects to the new location you selected.

What kind of encryption does Avast SecureLine VPN use?

Avast SecureLine VPN uses the AES 256 bit encryption key, which is bank grade encryption. It also uses Open SSL and certificate authentication.

What ports does Avast SecureLine VPN run on?

Avast SecureLine VPN for Windows runs on ports 553 UDP and 443 TCP.

Avast SecureLine VPN for Mac runs on ports 50, 500, 1701, and 4500.

What protocols does Avast SecureLine VPN use?

Avast SecureLine VPN for Windows uses Open VPN on UDP.

Avast SecureLine VPN for Mac uses IPsec.

Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For Avast SecureLine VPN to work properly, IPSec or VPN passthrough must be enabled.

Does Avast SecureLine VPN allow P2P connections?

Yes. Avast SecureLine VPN allows peer-to-peer (P2P) connections through our data center locations listed below:

  • Prague, Czech Republic
  • Frankfurt, Germany
  • Amsterdam, Netherlands
  • New York City, New York
  • Miami, Florida
  • Seattle, Washington
  • London, United Kingdom
  • Paris, France

Why is my internet connection slower when I connect to Avast SecureLine VPN?

You may experience a slower internet connection when using Avast SecureLine VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

How does Smart VPN work?

When enabled, Smart VPN automatically connects or disconnects your VPN depending on the settings you enable. To manage Smart VPN settings, go to MenuSettingsVPN ModeSmart VPN. From there, you can manage when Smart VPN connects automatically via the following settings:

  • Connecting to unknown networks: When enabled, Smart VPN will automatically connect when it detects a connection to an unknown or unsecure Wi-Fi network. If the VPN connection is lost unexpectedly, Smart VPN will pause the internet while it works to reconnect to the VPN server.
  • Peer-to-peer file sharing (P2P/torrenting): When enabled, Smart VPN will automatically connect to the fastest server available.
  • Browsing online: When Banking is enabled, Smart VPN will automatically connect, so your privacy remains protected. When Streaming is enabled, Smart VPN will automatically connect to the fastest server available.

Troubleshooting

What should I do if Avast SecureLine VPN is unable to establish a connection?

If Avast SecureLine VPN is unable to establish a connection, try the following troubleshooting steps:

  • Check that your internet connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different Avast server location.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that Avast SecureLine VPN won't work properly.
  • Restart your PC and try connecting to Avast SecureLine VPN again.
  • Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
  • Confirm that your subscription is active. Open Avast SecureLine VPN, go to MenuMy licenses, and ensure Active appears next to Avast SecureLine VPN under Subscriptions on this PC.

If Avast SecureLine VPN is still unable to establish a connection, try to uninstall and re-install the application. For detailed instructions, refer to the following articles:

  • Check that your internet connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different Avast server location.
  • Disconnect other VPN services that may be running on your Mac. If you are connected to another VPN, it is likely that Avast SecureLine VPN won't work properly.
  • Restart your Mac and try connecting to Avast SecureLine VPN again.
  • Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For Avast SecureLine VPN to connect and function properly, ensure that IPsec or VPN passthrough is enabled.
  • Check the configuration of your firewall. Consult your firewall vendor to check that UDP port 500 and UDP port 4500 are open on your firewall.
  • Confirm that your subscription is active. Open Avast SecureLine VPN, and go to Preferences (the gear icon) ▸ Subscription. Ensure Your subscription is active appears at the top of the screen.

If Avast SecureLine VPN is still unable to establish a connection, try to uninstall and re-install the application. For detailed instructions, refer to the following articles:

  • Check that your internet connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different Avast server location.
  • Disconnect other VPN services that may be running on your Android device. If you are connected to another VPN, it is likely that Avast SecureLine VPN won't work properly.
  • Confirm that your subscription is active. Open Avast SecureLine VPN, go to Settings (the gear icon) ▸ Subscription. Ensure your subscription type and Activation Code appear on the screen.
  • Try to uninstall and re-install the app. For detailed instructions, refer to the following articles:

If Avast SecureLine VPN is still unable to establish a connection, the problem may be caused by network policies of the Wi-Fi or cellular network you are connected to.

  • Check that your internet connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different Avast server location.
  • Disconnect other VPN services that may be running on your iOS device. If you are connected to another VPN, it is likely that Avast SecureLine VPN won't work properly.
  • Reinstall the VPN profile. Open Avast SecureLine VPN, go to Settings (the gear icon) ▸ VPN Profile. Tap Agree & Continue on the Logging Policy and Use screen, then tap Allow when prompted to give permission to add VPN configurations.
  • Confirm that your subscription is active. Open Avast SecureLine VPN, and go to Settings (the gear icon) ▸ Subscription. Ensure your subscription type and Activation code appear on the screen.
  • Try to uninstall and re-install the app. For detailed instructions, refer to the following articles:

If Avast SecureLine VPN is still unable to establish a connection, the problem may be caused by network policies of the Wi-Fi or cellular network you are connected to.

Why can't I access my email when Avast SecureLine VPN is connected?

When Avast SecureLine VPN is connected, you may experience problems sending emails from an email client, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail (Mac). For more information, refer to the following article:

Avast SecureLine VPN does not affect sending emails from web-based email accounts accessed via a web browser.

What should I do if a website reports that my location is incorrect?

If a website reports that your location is incorrect, or if you suspect that your location is not properly hidden, refer to the following article for detailed troubleshooting steps:

Why am I getting the error, "Sorry, the SecureLine VPN server has refused your license file"?

This error commonly occurs when your account has been temporarily suspended for violating the terms of our End User License Agreement. To reactivate your account, contact Avast Support, and include a screenshot of your most recent order confirmation email.

Why am I getting the error, "Maximum connections reached"?

This error occurs when too many devices try connecting to the Avast SecureLine VPN servers using the same activation code.

To troubleshoot this error, follow the steps below:

  1. Ensure Avast SecureLine VPN is not activated or connected on any unused devices.
  2. If you suspect your activation code is being used without your permission, contact Avast Support, and include a screenshot of your most recent order confirmation email.

Why can't I browse the internet when I connect to Avast SecureLine VPN?

If you can't browse the internet while connected to Avast SecureLine VPN, try the following solutions:

  • Check the signal strength of your Wi-Fi. Some hotels or hotspots have weak Wi-Fi signals.
  • Verify that you have accepted the Terms and Conditions of the Wi-Fi hotspot provider. To do so, open your browser and, if prompted, accept the terms of the provider to connect.
  • Try using a different browser.
  • Ensure that your DNS resolver is working properly (in Windows 8 or later). To do so, disable the smart multi-homed name resolution service by following instructions in the article below:

Why did I receive the error message "SecureLine has encountered a technical issue"?

If the Avast SecureLine VPN interface becomes empty apart from the error message SecureLine has encountered a technical issue, try the following solutions:

  • Check that your internet connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Restart your PC and try connecting to Avast SecureLine VPN again.

If this solution does not work, try to uninstall and re-install the application.

How can I prevent the WebRTC leak on my browser?

WebRTC is a feature that various browsers (such as Google Chrome and Mozilla Firefox) apply because it supports B2B applications such as voice calling, video chat, and P2P file sharing without the need for plugins. In Windows, macOS, and Android systems, this feature potentially enables IP addresses to be visible even when you are connected to a VPN such as Avast SecureLine VPN.

We are actively looking for a solution to this issue. In the meantime, protect your privacy by blocking or disabling WebRTC. You can also avoid this vulnerability by using a browser that does not apply WebRTC (such as Safari or Internet Explorer).

For more details, refer to the following article:

Where can I find Avast SecureLine VPN log files?

For troubleshooting purposes, Avast Support representatives may ask you to provide Avast SecureLine VPN log files. To find the log files, press the Win and E keys simultaneously on your keyboard to open File Explorer, then go to either location below:

  • C:\ProgramData\AVAST Software\SecureLine\log
  • C:\ProgramData\AVAST Software\Avast\log

Look for the vpn_engine.log file. If you are using an older version of Avast Antivirus, the file could be named SecureLine.log.

If you cannot locate the ProgramData folder in your system, refer to the following instructions on the Windows support page:

How do I send a message to Avast Support?

If you experience issues with Avast SecureLine VPN, send a message to Avast Support by following instructions in the article below:

If you experience issues with Avast SecureLine VPN, we recommend sending a message directly from Avast SecureLine VPN to ensure that our representatives receive device logs to help resolve the issue as quickly and effectively as possible. To send a message to Avast Support, follow the steps below:

  1. Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Help.
  2. Tap Contact support.
  3. Enter the required information into the text boxes and tap Send.

If you experience issues with Avast SecureLine VPN, we recommend sending a message directly from Avast SecureLine VPN to ensure that our representatives receive device logs to help resolve the issue as quickly and effectively as possible. To send a message to Avast Support, follow the steps below:

  1. Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Help.
  2. Tap Contact Support.
  3. Select the relevant option based on your issue type.
  4. Enter the required information into the text boxes and tap Submit.

Miscellaneous

When is the regularly scheduled maintenance?

Regular maintenance occurs every Saturday at 6PM EST (GMT/UTC -5), or 6PM EDT (GMT/UTC -4) during daylight saving time, and lasts for 1 hour. Your service is not typically affected by this maintenance.

Why do Gmail and Live Mail send me suspicious activity alerts when I'm connected to Avast SecureLine VPN?

When you connect to the internet and use Avast SecureLine VPN with a different location, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and be asked to change your password if you think someone in a different location has accessed your email. We recommend verifying the VPN location you selected to ensure your security.

Why do certain websites claim that I'm connected to a different city than the city I selected as my VPN location?

Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

  • Avast does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
  • The website may be using an outdated version of the geolocation database.
  • Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.
  • In certain locations we rent dedicated servers, and the IP geolocation databases are updated by the server provider on Avast's behalf. Because Avast is a Czech company, these providers may indicate the location as Czech Republic. When this occurs, we work with the providers to update the information with the correct locations of our servers.

Why is Avast SecureLine VPN a paid product when other VPN services are free?

To support the continued development of Avast SecureLine VPN and give you access to the best VPN technology, Avast SecureLine VPN is a paid product.

Many free VPN services sell your data to 3rd parties, place ads and videos into your browser, and slow down your internet connection.

Avast SecureLine VPN never compromises user experience or privacy. We do not share or sell your data to 3rd parties, nor do we monitor your internet activity. Avast SecureLine VPN does not interfere with your internet connection and does not contain 3rd-party ads.

Does Avast SecureLine VPN log user information?

Avast SecureLine VPN stores connection logs, which include information such as the time you connect and disconnect, the duration of the connection, and bandwidth usage. This information is used for diagnostic purposes and to help prevent abuse of the VPN connection.

We do not log activity such as the websites you visit, what data is transferred, and which IP addresses are accessed. For more information, refer to the Avast Privacy Policy.

How can I provide feedback about the app or ask for help?

If you want to provide feedback or show appreciation and support for Avast SecureLine VPN, you can:

  • Write a positive review on Google Play Store.
  • Write a positive review on the App Store.
  • Tell your friends about our apps via Facebook or Twitter.
  • Post reviews in Android related forums.
  • Post reviews in iOS related forums.

If you have a technical issue with Avast SecureLine VPN or an idea how to improve it:

  • Send feedback from the app. The feedback section is accessible from Settings (the gear icon) ▸ HelpContact Support.
  • Send feedback from the app. The feedback section is accessible from Settings (the gear icon) ▸ HelpContact Support.
  • Report feedback via our support pages.

Does Avast offer any other apps I could benefit from?

  • Avast Mobile Security: Secure your phone and tablet with our free Avast Mobile Security app that features both antivirus and Wi-Fi vulnerability protection. The embedded Anti-Theft feature additionally allows you to locate and track your lost or stolen device on a map with our web-based mobile tracking that uses GPS and other triangulation methods.
  • Avast Cleanup: Improve the performance and efficiency of your device with our Cleanup app that quickly analyzes the storage space on your device and clears all unnecessary, space-wasting data.
  • Avast Passwords: Keep all of your passwords protected and easily sign in to your online accounts using one master password. You can synchronize this app across multiple devices and platforms.
  • Avast Mobile Security: Enables you to scan your Wi-Fi network for vulnerabilities, use a VPN for secure web browsing, block spam calls, protect your photos and pictures, and get notified if we find that your email account password has been leaked online.
  • Avast Passwords: Keep all of your passwords protected and easily sign in to your online accounts using one master password. You can synchronize this app across multiple devices and platforms.
  • Avast SecureLine VPN 5.x for Windows
  • Avast SecureLine VPN 3.x for Mac
  • Avast SecureLine VPN 6.x for Android
  • Avast SecureLine VPN 6.x for iOS
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Google Android 5.0 (Lollipop, API 21) or higher
     
  • Apple iOS 11 or higher
  • Compatible with iPhone, iPad, and iPod touch

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