Avast
Skip to main content
  • For home For home Products for PC and mobile phone protection
  • For business For business Protect your business with Avast
  • For partners For partners Partner with Avast and boost your business
  • About us About us Careers, investors, media, contact
  • Blogs Academy, Blog, Decoded, Forum
  • Indonesia (English)
For home
  • Security
    • Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
    • Premium Security
      Complete protection against all internet threats
    • Ultimate
      Our best security, privacy, and performance apps in one package

    Looking for a product for your device? Free Antivirus for PC, Free Security for Android, Free Security for Mac, Free Security for iPhone/iPad

    Looking for a product for your device? Free Antivirus for PC Free Security for Mac Free Security for Android Free Security for iPhone/iPad

  • Privacy
    • SecureLine VPN
      Encrypt your connection to stay safe on public networks
    • AntiTrack
      Disguise your digital fingerprint to avoid personalized ads
    • Secure Browser
      Secure, private, and easy to use web browser
    • Secure Browser PRO
      Unlock the full potential of Avast Secure Browser and fully encrypt your online activity
    • BreachGuard
      Protect your personal info from being exposed and sold
    • Online Security & Privacy
      Privacy and security browser extension from Avast
  • Performance
    • Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
    • Driver Updater
      Automatically update drivers with a single click
  • Store
  • Home
  • Support
  • Store
  • Account
For business
  • Products
    • Home office
      1-10 seats
      Protect up to 10 devices, including laptops, mobile, computers, and tablets with Small Office Protection.
    • Small Businesses
      11-100 seats
      Essential, Premium, or Ultimate Business Security managed from integrated, cloud-based Business Hub platform.
    • Speciality products
      • Patch Management
      • Cloud Backup
      • Premium Remote Control
      • Antivirus for Linux
      • CCleaner

    Not sure which solution is right for your business?

    Help me choose
  • Business partners
    • Partnership opportunities
      • MSPs
      • Resellers
      • Distributors
      • Affiliates
    • Solutions for MSPs
      • Business Hub Security Platform
      • Cloud Network Security
      Shop by vertical
      • Education
    Become a partner
    Partner locator
  • Resources
  • Trials
  • Store
  • Home
  • Contact sales
  • Support
  • Store
  • Account
    • Business Hub
    • CloudCare
    • Reseller portal
For partners
  • Smart Life
  • Mobile Security
  • VPN
  • Threat Intelligence
  • Knowledge Center
About us
  • About Avast
      • About Avast
      • Company FAQs
  • Careers
  • Privacy
      • Privacy
      • Expert guides
      • Privacy blogs
  • Digital trust
  • Press center
      • Press releases
      • Events
      • In the news
      • Media materials
      • PR contacts
  • Investors
    • Our story
      • At a glance
      • Strategy
      • Technology expertise
      • Leadership
      • History
    • Investors
      • Overview
      • Growth & competitive advantage
      • IPO information
      • Regulatory news
      • Share price & tools
      • Corporate governance
      • Investor contacts
      • Financial calendar
      • Results, reports & presentations
      • Analyst consensus
      • Shareholder information
      • Contact us
  • Awards
  • Diversity & Inclusion
      • Diversity & Inclusion
      • Accessibility
  • Contact us
  • Blogs
  • Avast Blog Read about recent news from the security world
  • Avast Academy Expert tips and guides about digital security and privacy
  • Avast Decoded In-depth technical articles regarding security threats
  • Avast Forum Discuss with the community
  • Avast Research Lab Explore more about AI in cybersecurity

List of available regions

Main regions
  • Worldwide (English)
  • Europe (English)
  • América Latina (español)
AMERICAS
  • Argentina
  • Brasil
  • Canada (English)
  • Canada (français)
  • Chile
  • Colombia
  • EE.UU. (español)
  • México
  • USA (English)
  • América Latina (español)
EUROPE, MIDDLE EAST & AFRICA
  • België (Nederlands)
  • Belgique (français)
  • Česká republika
  • Danmark
  • Deutschland
  • España
  • France
  • Italia
  • Magyarország
  • Nederland
  • Norge
  • Polska
  • Portugal
  • Schweiz (Deutsch)
  • Slovensko (česky)
  • South Africa
  • Suisse (français)
  • Suomi
  • Sverige
  • Türkiye
  • United Arab Emirates
  • United Kingdom
  • Ελλάδα
  • ישראל
  • Казахстан
  • România
  • Россия
  • Україна (українська)
  • Украина (русский)
  • المملكة العربية السعودية
  • الدول العربية
  • Europe (English)
ASIA & PACIFIC
  • Australia
  • India
  • इंडिया (हिंदी)
  • Indonesia (English)
  • Indonesia (Bahasa Indonesia)
  • Malaysia (English)
  • Malaysia (Bahasa Melayu)
  • New Zealand
  • Philippines (English)
  • Pilipinas (Filipino)
  • Singapore
  • Việt Nam
  • 日本語
  • 대한민국
  • 简体中文
  • 繁體中文
  • ประเทศไทย
  • Worldwide (English)

Submitting a support file using the Avast Support Tool

 

The Avast Support Tool is a diagnostic tool that checks your Avast apps for common problems. It gathers the necessary files from your PC and sends them to Avast Support representatives and engineers for further analysis.

Avast Support does not automatically check for newly submitted support files. Before you send a support file via the Avast Support Tool, please notify Avast Support via the support portal.

Run the Avast Support Tool

There are two methods for running the Avast Support Tool:

  • Download: Installs and runs an executable file on your PC. This method is useful if you are unable to open your Avast product.
  • Settings: Runs the Avast Support Tool directly from your Avast product. This method is only available for Avast Premium Security, Avast Cleanup Premium, and Avast Driver Updater.
  1. Click the button below to download the Avast Support Tool, and save it to a familiar location on your PC (by default, downloaded files are saved to your Downloads folder). Download the Avast Support Tool
  2. Right-click the downloaded file avastsupport.exe and select Run as administrator from the context menu.
    If you are unable to authorize installation of the Avast Support Tool, refer to the following article for advice:
    • Managing administrative accounts on your Windows PC
  3. If prompted for permission by the User Account Control dialog, click Yes.

Follow the relevant steps below according to your product:

  • Avast Premium Security
  • Avast Cleanup Premium
  • Avast Driver Updater

Avast Premium Security

  1. Open Avast Antivirus and go to ☰ Menu ▸ Settings.
  2. Ensure General is selected in the left panel, then click Troubleshooting.
  3. Scroll to Send logs to our support team and click Send Logs.

Follow the instructions in the next section of this article to send a file log to Avast Support.

Avast Cleanup Premium

  1. Open Avast Cleanup Premium and go to ☰ Menu ▸ Settings.
  2. Ensure General is selected in the left panel, then click Troubleshooting.
  3. Click Open Support Tool.

Follow the instructions in the next section of this article to send a file log to Avast Support.

Avast Driver Updater

  1. Open Avast Driver Updater and go to ☰ Menu ▸ Settings.
  2. Click Troubleshooting in the left panel.
  3. Click Open Support Tool.

Follow the instructions in the next section of this article to send a file log to Avast Support.

Send a file log to Avast Support

  1. After following the instructions above to run the Avast Support Tool, click Next to create a support file log.
    Hover your cursor over the information icon to find out which categories of data will be collected.
  2. On the new screen that appears, fill in the following information:
    1. The email address you provided to Avast Support when submitting a ticket via the support portal.
    2. The ticket number you received from Avast Support after submitting the ticket.
    3. Optionally, write additional details about your issue and/or add additional files and screenshots.
  3. Click Generate to allow the tool to gather the necessary files. This process may take several minutes.
  4. The support file is automatically sent to Avast Support if you are connected to the internet. For future reference, note the File ID. In your next communication with Avast Support, you can provide the support File ID to our support representatives.
  5. Click Finish to complete the file submission to Avast Support.
  • Avast One 22.x for Windows
  • Avast Premium Security 22.x for Windows
  • Avast SecureLine VPN 5.x for Windows
  • Avast Cleanup Premium 22.x for Windows
  • Avast AntiTrack 3.x for Windows
  • Avast Driver Updater 22.x for Windows
  • Avast BreachGuard 22.x for Windows
  • Avast Battery Saver 21.x for Windows
  • Microsoft Windows 11 Home / Pro / Enterprise / Education
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1 with Convenient Rollup Update, 32 / 64-bit


Updated on: 02/06/2022

Was this article helpful?

Need additional help?

Contact us
Avast logo
Indonesia (English)
For home
  • Support
  • Security
  • Privacy
  • Performance
  • Blog
  • Forum
For business
  • Business support
  • Business products
  • Business partners
  • Business blog
  • Affiliates
For partners
  • Mobile Carriers
Company
  • Contact Us
  • Investors
  • Careers
  • Press Center
  • Diversity & Inclusion
  • Digital trust
  • Technology
  • Research Participation
1988-2023 Copyright Avast Software s.r.o.
Privacy policy Products policy Legal Report vulnerability Contact security Modern Slavery Statement Do not sell my info Subscription details