The Avast Support Tool is a diagnostic tool that checks your Avast apps for common problems. It gathers the necessary files from your PC and sends them to Avast Support representatives and engineers for further analysis.
Avast Support does not automatically check for newly submitted support files. Before you send a support file via the Avast Support Tool, please notify Avast Support via the support portal.
Run the Avast Support Tool
There are two methods for running the Avast Support Tool:
- Download: Installs and runs an executable file on your PC. This method is useful if you are unable to open your Avast product.
- Settings: Runs the Avast Support Tool directly from your Avast product. This method is only available for Avast Premium Security, Avast Cleanup Premium, and Avast Driver Updater.
- Click the button below to download the Avast Support Tool, and save it to a familiar location on your PC (by default, downloaded files are saved to your Downloads folder). Download the Avast Support Tool
- Right-click the downloaded file
avastsupport.exeand select Run as administrator from the context menu.
If you are unable to authorize installation of the Avast Support Tool, refer to the following article for advice: - If prompted for permission by the User Account Control dialog, click Yes.
Follow the relevant steps below according to your product:
Avast Premium Security
- Open Avast Antivirus and go to
☰Menu ▸ Settings. - Ensure General is selected in the left panel, then click Troubleshooting.
- Scroll to Send logs to our support team and click Send Logs.
Follow the instructions in the next section of this article to send a file log to Avast Support.
Avast Cleanup Premium
- Open Avast Cleanup Premium and go to
☰Menu ▸ Settings. - Ensure General is selected in the left panel, then click Troubleshooting.
- Click Open Support Tool.
Follow the instructions in the next section of this article to send a file log to Avast Support.
Avast Driver Updater
- Open Avast Driver Updater and go to
☰Menu ▸ Settings. - Click Troubleshooting in the left panel.
- Click Open Support Tool.
Follow the instructions in the next section of this article to send a file log to Avast Support.
Send a file log to Avast Support
- After following the instructions above to run the Avast Support Tool, click Next to create a support file log.
Hover your cursor over the information icon to find out which categories of data will be collected.
- On the new screen that appears, fill in the following information:
- The email address you provided to Avast Support when submitting a ticket via the support portal.
- The ticket number you received from Avast Support after submitting the ticket.
- Optionally, write additional details about your issue and/or add additional files and screenshots.
- Click Generate to allow the tool to gather the necessary files. This process may take several minutes.
- The support file is automatically sent to Avast Support if you are connected to the internet. For future reference, note the File ID. In your next communication with Avast Support, you can provide the support File ID to our support representatives.
- Click Finish to complete the file submission to Avast Support.
information icon to find out which categories of data will be collected.
- Avast One 22.x for Windows
- Avast Premium Security 22.x for Windows
- Avast SecureLine VPN 5.x for Windows
- Avast Cleanup Premium 22.x for Windows
- Avast AntiTrack 3.x for Windows
- Avast Driver Updater 22.x for Windows
- Avast BreachGuard 22.x for Windows
- Avast Battery Saver 21.x for Windows
- Microsoft Windows 11 Home / Pro / Enterprise / Education
- Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
- Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1 with Convenient Rollup Update, 32 / 64-bit
Updated on: 02/06/2022
