Avast Ultimate subscription bundles - FAQs

General

What is included in Avast Ultimate (Multi-Device)?

An Avast Ultimate (Multi-Device) subscription allows you to use each of the four product packages listed below:

Avast Ultimate (Multi-Device) can be activated on up to 10 devices simultaneously, on the platforms of your choice. On each device, you can choose to activate all or some of the available products for the relevant platform.

You cannot use your Avast Ultimate (Multi-Device) subscription on more than 10 devices simultaneously, regardless of which products you activate and how many products you choose to activate on each device.

What is included in Avast Mobile Ultimate?

An Avast Mobile Ultimate subscription includes the following products for Android:

You can activate your subscription on 5 Android devices simultaneously.

This subscription option is currently available only for Android. Avast Mobile Security Premium and Avast SecureLine VPN are also available on iOS, but to use them you must purchase individual subscriptions, or an Avast Ultimate (Multi-Device) subscription.

What is included in Avast Ultimate?

An Avast Ultimate subscription includes the following products for Windows:

You can activate your subscription on 1 Windows PC.

This subscription option is currently available only for Windows. To use these products on Mac, you can purchase individual subscriptions, or an Avast Ultimate (Multi-Device) subscription.

Download and installation

What are the system requirements for Avast Ultimate?

  • PC: Windows 10, 8.1, 8, 7 (SP2) (32 or 64-bit), 1 GB RAM, 2 GB free hard disk space.
  • Mac: macOS 10.10 (Yosemite) or higher with 500 MB of hard disk space.
  • Android: Android 5.0 (Lollipop, API 21) or higher.
  • iPhone/iPad: iOS 10.0 or higher.
You may be able to use your subscription on just one or all of the platforms listed above, depending which subscription type you purchased.

How do I install my purchased subscription bundle?

You can use your subscription on the platforms specified below:

  • Avast Ultimate (Multi-Device): Your subscription is valid on all platforms (Windows, Mac, Android, and iOS).
  • Avast Mobile Ultimate: Your subscription is valid on Android only.
  • Avast Ultimate: Your subscription is valid on Windows only.
  1. Download Avast Premium Security and save it to a familiar location on your PC (for example, your desktop).
  2. Right-click the downloaded setup file and select Run as administrator from the context menu.
  3. When prompted by the User Account Control dialog for permissions, click Yes (or Continue on older version of Windows).
  4. Click Install to proceed with the default installation.

Avast Premium Security is now installed. The other components of Avast Ultimate will be installed when you activate your subscription.

For detailed installation instructions, refer to the article below:

  1. Download Avast Security for Mac.
  2. Double-click the downloaded avast_security_online.dmg setup file (this is saved to your downloads folder by default).
  3. Double-click Avast Security to proceed with the default installation.
  4. If prompted, use your Touch ID to grant permission for the installation, or click Use Password..., then enter your Administrator password and click Install Software.

Avast Security for Mac is now installed. The other components of Avast Ultimate will be installed when you activate your subscription.

For detailed installation instructions, refer to the article below:

Install Avast Mobile Security

  1. Open Google Play Store from your device's Home Screen.
  2. Search for Avast Mobile Security and select the relevant option from the results screen.
  3. Tap Install, and if asked for permissions, select Accept.
  4. Once the installation is complete, tap Open to start using the app.
  5. Tap Continue With Ads.

The free version of Avast Mobile Security is now installed on your Android device. Activate your Avast Ultimate subscription to gain access to paid features.

For detailed installation instructions, refer to the article below:

Install Avast Cleanup

  1. Open Google Play Store from your device's Home Screen.
  2. Search for Avast Cleanup and select the relevant option from the results screen.
  3. Tap Install, and if asked for permissions, select Accept.
  4. Once the installation is complete, tap Open to start using the app.
  5. Tap Get Started and then select Basic Version.

The free version of Avast Cleanup is now installed on your Android device. Activate your Avast Ultimate subscription to gain access to paid features.

For detailed installation instructions, refer to the article below:

Install Avast SecureLine VPN

  1. Open Google Play Store from your device's Home Screen.
  2. Search for Avast SecureLine VPN and select the relevant option from the results screen.
  3. Tap Install, and if asked for permissions, select Accept.
  4. Once the installation is complete, tap Open to start using the app.

Avast SecureLine VPN is now installed on your Android device. Activate your Avast Ultimate subscription to start using the app.

For detailed installation instructions, refer to the article below:

Install Avast Passwords

  1. Open Google Play Store from your device's Home Screen.
  2. Search for Avast Password and select the relevant option from the results screen.
  3. Tap Install, and if asked for permissions, select Accept.
  4. Once the installation is complete, tap Open to start using the app.
  5. Select Continue to confirm that you have read and accept the terms of the Avast End User License Agreement and Privacy Policy.

Avast Passwords now installed on your Android device and ready to use.

Install Avast Mobile Security

  1. Open the App Store from the Home Screen of your iOS device.
  2. Search for Avast Mobile Security and select the relevant option from the results screen.
  3. Tap Get to download the app, then tap Install. If asked for permissions, select Accept.
  4. Once the installation is complete, tap Open to start using the app.
  5. Tap Close to run the free version of Avast Mobile Security.

The free version of Avast Mobile Security is now installed on your iOS device. Activate your Avast Ultimate subscription to gain access to paid features.

For detailed installation instructions, refer to the article below:

Install Avast SecureLine VPN

  1. Open the App Store from the Home Screen of your iOS device.
  2. Search for Avast SecureLine VPN and select the relevant option from the results screen.
  3. Tap Get to download the app, then tap Install. If asked for permissions, select Accept.
  4. Once the installation is complete, tap Open to start using the app.

Avast SecureLine VPN is now installed on your iOS device. Activate your Avast Ultimate subscription to start using the app.

Install Avast Passwords

  1. Open the App Store from the Home Screen of your iOS device.
  2. Search for Avast Passwords and select the relevant option from the results screen.
  3. Tap Get to download the app, then tap Install. If asked for permissions, select Accept.
  4. Once the installation is complete, tap Open to start using the app.
  5. Select Continue to confirm that you have read and accept the terms of the Avast End User License Agreement and Privacy Policy.

Avast Passwords now installed on your iOS device and ready to use.

How do I uninstall my purchased subscription bundle?

Avast Passwords can be removed during the uninstallation of Avast Premium Security by using the Avast Uninstall Utility. Alternatively, you can uninstall it separately by following the steps in this article:

Avast Cleanup Premium and Avast SecureLine VPN are standalone applications that need to be uninstalled separately via Windows Control Panel. For uninstallation instructions, refer to the following articles:

You can uninstall each application from your Mac separately by following steps in the articles below:

You can uninstall each application from your device separately by opening Google Play Store, searching for the app you want to uninstall, then selecting Uninstall from the app info screen.

If you experience difficulties uninstalling Avast Mobile Security, try following steps in the article below to fully uninstall the app:

For detailed instructions to uninstall other Avast Android apps, refer to the articles below:

Uninstalling an app from your device does not cancel your subscription, and you will continue to be charged for the subscription until you cancel it.

To uninstall an Avast app from your iOS device:

  1. Tap and hold the icon of the app you want to uninstall on the apps screen of your device.
  2. Tap the small x which appears in the top-left corner of the icon.
  3. Select Delete to confirm you want to remove the app from your device.

The application is now removed from your iOS device.

Uninstalling an app from your device does not cancel your subscription, and you will continue to be charged for the subscription until you cancel it.

Subscriptions

How do I activate my subscription?

You can activate your subscription on the platforms specified below:

  • Avast Ultimate (Multi-Device): Your subscription is valid on all platforms (Windows, Mac, Android, and iOS).
  • Avast Mobile Ultimate: Your subscription is valid on Android only.
  • Avast Ultimate: Your subscription is valid on Windows only.

Locate your activation code

For instructions on how to locate your activation code, refer to the article below:

Activate your Avast applications on Windows

Before following the steps below, ensure that Avast Premium Security is installed on your PC.

  1. Open the Avast Premium Security user interface and go to MenuMy Subscriptions.
  2. On the My Subscriptions screen, click Enter a valid activation code.
  3. Type or paste your activation code and click Enter.
  4. Check your subscription details for the entered activation code. If you have an activation code for interchangeable products, you can click on a listed item and select an alternative subscription from the drop-down menu. Click Continue to return to the My Subscriptions screen.
  5. Click Activate & Install next to Avast Cleanup and Avast SecureLine VPN listed under Other available subscriptions on the My Subscriptions screen.

Your Avast Ultimate subscription is now activated. The expiration date of your subscription appears under Subscriptions on this PC. The subscriptions for Avast Premium Security, Avast Cleanup Premium, Avast SecureLine VPN, and Avast Passwords should have the same expiration date.

For detailed activation instructions, refer to the article below:

Locate your activation code

For instructions on how to locate your activation code, refer to the article below:

Activate your Avast applications on Mac

Before following the steps below, ensure that Avast Premium Security is installed on your Mac.

  1. Open Avast Security and go to MenuActivate paid features.
  2. Click in the text box, then type or paste in your activation code, and click Activate.
  3. From the main Avast Premium Security screen, click MenuMy Subscriptions.
  4. From the Preferences screen, click Activate next to Avast Cleanup Pro, Avast SecureLine VPN, and Avast Passwords Pro.
  5. If prompted, enter your User Name and Password, then click OK.

Your Avast Ultimate subscription is now activated.

Locate your activation code

For instructions on how to locate your activation code, refer to the article below:

Activate Avast Mobile Security

Before following the instructions below, ensure the latest version of Avast Mobile Security is installed on your Android device.

  1. Open Avast Mobile Security and tap Upgrade in the top-right corner.
  2. Tap Menu (three dots) in the top-right corner and select Enter voucher code.
  3. Enter your activation code into the text box and tap Confirm.

Your Avast Ultimate subscription is now activated.

For detailed instructions, refer to the article below:

Activate Avast Cleanup

Before following the instructions below, ensure the latest version of Avast Cleanup is installed on your Android device.

  1. Open Avast Cleanup and tap Upgrade in the top-right corner.
  2. Tap Menu (three dots) in the top-right corner and select Enter voucher code.
  3. Enter your activation code into the text box and tap Confirm.

Your Avast Ultimate subscription is now activated.

For detailed instructions, refer to the article below:

Activate Avast SecureLine VPN

Before following the instructions below, ensure the latest version of Avast SecureLine VPN is installed on your Android device.

  1. Open Avast SecureLine VPN and tap Settings (the gear icon) in the top-right corner.
  2. Tap SubscriptionAlready purchasedUse voucher.
  3. Enter your activation code into the text box and tap Continue.

Your Avast Ultimate subscription is now activated.

For detailed instructions, refer to the article below:

Avast Passwords does not require activation on Android.

Locate your activation code

For instructions on how to locate your activation code, refer to the article below:

Activate Avast Mobile Security Premium

Before following the steps below, ensure the latest version of Avast Mobile Security is installed on your Android device.

  1. Open Avast Mobile Security and tap Upgrade in the top-right corner.
  2. Tap Already purchased?Enter Avast subscription code.
  3. Enter your activation code into the text box and tap OK.

your Avast Ultimate subscription is now activated.

For detailed instructions, refer to the article below:

Activate Avast SecureLine VPN

Before following the instructions below, ensure the latest version of Avast SecureLine VPN is installed on your iOS device.

  1. Open Avast SecureLine VPN and tap Settings (the gear icon) in the top-right corner.
  2. Tap SubscriptionAlready purchasedUse voucher.
  3. Enter your activation code into the text box and tap Continue.

Your Avast Ultimate subscription is now active.

For detailed instructions, refer to the article below:

Avast Passwords does not require activation on iOS.

Can I activate the products included in my Avast Ultimate subscription on different Windows PCs?

No. An Avast Ultimate subscription can only be used on one PC, even if you do not install and activate all of the available products. If you wish to use your subscription on more than one device, we recommend purchasing an Avast Ultimate (Multi-Device) subscription, which can be activated on up to 10 devices simultaneously and is additionally valid on multiple platforms.

Can I activate every product included in my Avast Ultimate (Multi-Device) subscription?

Yes. You can choose to activate all or just some of the products included in Avast Ultimate (Multi-Device). You can also choose to activate the same product multiple times on different devices.

However, an Avast Ultimate (Multi-Device) subscription cannot be used on more than 10 devices simultaneously. If you are already using your subscription on 10 devices, you can activate additional products on any of your currently activated devices, but you cannot add additional devices.

For example, if you activate only Avast Premium Security on 10 separate devices, you cannot activate your subscription on an additional device, even if you want to start using a product that you have not yet activated, such as Avast Cleanup or Avast SecureLine VPN.

If your subscription is already activated on 10 devices, you can uninstall Avast Ultimate (Multi-Device) from a currently activated device and then activate your subscription on a new device.

What should I do if my purchased subscription or activation code doesn't work?

If you experience issues while activating your subscription on Windows or Mac, use the Avast webform to resend your subscription to the email address used for your purchase, then try to insert your activation code again. If the issue persists, follow these troubleshooting steps:

  1. Uninstall all products included in your Avast Ultimate or Avat Ultimate (Multi-Device) subscription.
  2. Download and install your chosen product again.
  3. Insert your activation code into Avast Premium Security or Avast Security for Mac.

For detailed instrutions, refer to the article below:

How can I transfer my subscription to another device?

If you no longer want to use your Avast Ultimate (Multi-Device), Avast Mobile Ultimate, or Avast Ultimate subscription on a particular device, follow the steps below to transfer your subscription from one device to another:

  1. Uninstall all products connected to your Avast Ultimate subscription from the 'old' device.
  2. Install your chosen products on the 'new' device.
  3. Activate your subscription on the 'new' device.

My subscription does not appear in my Avast Account. What can I do?

Your Avast Account displays subscription information for each product included in your Avast Ultimate (Multi-Device), Avast Mobile Ultimate, or Avast Ultimate bundle separately. Your account should show subscription information for the each of the products included in your subscription bundle.

  • Avast Ultimate
  • Avast Mobile Ultimate
  • Avast Ultimate (Multi-Device)
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

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