To troubleshoot issues related to activating Avast products, select one of the following tabs according to your platform:
Instructions in this section apply to the following products:
- Avast Premier
- Avast Internet Security
- Avast Pro Antivirus
- Avast Secureline VPN
- Avast Cleanup Premium
- Avast Passwords
- Avast AntiTrack Premium
To troubleshoot activation issues, refer to the following sections in sequence:
Retrieve a copy of your license
If you experience any issues during the activation process using either a license file or an activation code, retrieve a copy of your license from the Avast website or your Avast Account to exclude the possibility that the issue is caused by the license itself.
Activate your product
After you have retrieved a copy of your license, refer to the following articles according to your product and license type to activate it:
Antivirus
- Avast Premier (License File) | Avast Internet Security (License File) | Avast Pro Antivirus (License File)
- Avast Premier (Activation Code) | Avast Internet Security (Activation Code) | Avast Pro Antivirus (Activation Code)
Other Windows products
- Avast SecureLine VPN | SecureLine VPN Multi-Device | Avast Cleanup Premium | Avast Cleanup Multi-Device | Avast Passwords | Avast AntiTrack Premium
If you are still experiencing activation issues, continue to follow the instructions below.
Reinstall your product and activate it again
- Uninstall your Avast product by following the steps in the articles below according to your product:
Antivirus Other products - Install your product by following the steps in the articles below according to your product:
Antivirus Other products - Activate your product again.
Troubleshoot issues related to your order or subscription
If you have a question or an issue related to the order or subscription of your Avast product, refer to the following article:
Instructions in this section apply to the following products:
- Avast Security Pro
- Avast Secureline VPN
- Avast Cleanup Pro
To troubleshoot activation issues, refer to the following sections in sequence:
Retrieve a copy of your license
If you experience any issues during the activation process using either a license file or an activation code, retrieve a copy of your license from the Avast website or your Avast Account to exclude the possibility that the issue is caused by the license itself.
Activate your product
After you have retrieved a copy of your license, refer to the following articles according to your product to activate it:
- Avast Security Pro | Avast Secureline VPN | SecureLine VPN Multi-Device | Avast Cleanup Pro | Avast Cleanup Multi-Device
If you are stil experiencing activation issues, continue to follow the instructions below.
Reinstall your product and activate it again
- Uninstall your Avast product by following the steps in the instructions below according to your product:
- Install your product by following the steps in the articles below according to your product:
- Activate your product again.
Troubleshoot issues related to your order or subscription
If you have a question or an issue related to the order or subscription of your Avast product, refer to the following article:
Instructions in this section apply to the following products:
- Avast Mobile Security
- Avast SecureLine VPN
- Avast Cleanup
- Avast Battery Saver
To troubleshoot activation issues, refer to the following sections in sequence:
Activate your product
If you experience any issues during the activation process, refer to the detailed articles below according to your product:
- Avast Mobile Security | Avast SecureLine VPN | SecureLine VPN Multi-Device | Avast Cleanup | Avast Cleanup Multi-Device | Avast Battery Saver
Uninstall your product
If you still cannot activate your subscription, uninstall your Avast product by using the uninstall option in your Android settings or via Google Play.
Follow the steps below to uninstall your product according to your preferred method:
- Uninstall app via your Android settings: go to Settings ▸ Apps on your device and select the app you want to uninstall from the app list. Tap Uninstall and OK to confirm the uninstallation process.
- Uninstall app via Google Play Store: search for the app you want to uninstall in Google Play Store and tap it. Tap Uninstall and OK to confirm the uninstallation process.
Check if you are connected to the correct Google Account
- Open the Google Play Store and tap the menu icon in the top-left corner of the screen.
- If the account that you are currently logged into is not the account used during your purchase, follow one of these instructions:
- Tap your current account name or email address to see a full list of accounts, then tap the Google Account that you used during your purchase.
- If you don't see your correct account listed, follow the steps in the section Switch between accounts ▸ Switch accounts on the Google Play website on a mobile device in this Google Support article:
Install and activate your product
If you are connected to the correct Google Account, install and activate your product again:
- Open the Google Play Store on your device.
- Search for the
avastkeyword and select the product you want to install, then tap the Install button on the next screen. - Tap Accept to agree to the necessary permissions.
- Activate your product again.
Instructions in this section apply to the following products:
- Avast Mobile Security
- Avast SecureLine VPN
- Avast Call Blocker
To troubleshoot activation issues, refer to the following sections in sequence:
Activate your product
If you experience any issues during the activation process, refer to the detailed articles below according to your product:
- Avast Mobile Security | Avast SecureLine VPN | Avast SecureLine VPN Multi-Device | Avast Call Blocker
Uninstall your product
If you still cannot activate your subscription, uninstall your Avast product by following these steps:
- Press and hold the icon of the app you want to uninstall on the main screen of your device for a few seconds.
- Tap the small X which appears in the upper-left corner of the icon.
- Confirm that you want to remove the app from your device.
Check that you are connected to the correct iCloud Account
After uninstallation, ensure that you are logged into the same iCloud Account on your device that was used during your purchase. Follow these steps:
- Open your device settings and tap App and iTunes Stores.
- Verify that the Apple ID visible at the top of the screen is the same ID that was used during your purchase. For instructions on how to verify this, refer to the following article:
Install your product and activate it again
If you are connected to the correct iCloud Account, install and activate your product again:
- Refer to the following instructions to install your product:
- Activate your product again.
- All paid Avast software products
- All supported operating systems