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Troubleshooting activation issues in Avast products

 

To troubleshoot issues related to activating Avast products, follow the sections below in sequence.

Instructions in this section apply to the following products:

  • Avast Premium Security
  • Avast Omni
  • Avast Premier
  • Avast Premium Security
  • Avast Pro Antivirus
  • Avast SecureLine VPN
  • Avast Cleanup Premium
  • Avast Passwords
  • Avast AntiTrack Premium

Retrieve your subscription

If you experience any issues during the activation process using either an activation code or a license file from the original order confirmation email, retrieve the activation code from your Avast Account to exclude the possibility that the issue is caused by the activation code or license file itself.

For detailed instructions on how to find an activation code via your Avast Account, refer to the following article:

Activate your product

After you have retrieved a copy of your subscription, refer to the following articles according to your product and subscription type to activate it:

If you are still experiencing activation issues, continue to follow the instructions below.

Reinstall your product and activate it again

  1. Uninstall your Avast product by following the steps in the articles below according to your product:
  2. Install your product by following the steps in the articles below according to your product:
  3. Activate your product again.

Troubleshoot issues related to your order or subscription

If you have a question or an issue related to the order or subscription of your Avast product, refer to the following article:

Instructions in this section apply to the following products:

  • Avast Premium Security
  • Avast SecureLine VPN
  • Avast Cleanup Pro
  • Avast AntiTrack
  • Avast Passwords Premium

Retrieve your subscription

If you experience any issues during the activation process using either an activation code or a license file, retrieve your subscription from your Avast Account or the Avast website to exclude the possibility that the issue is caused by the activation code or license file itself.

Activate your product

After you have retrieved a copy of your subscription, refer to the following articles according to your product to activate it:

If you are still experiencing activation issues, continue to follow the instructions below.

Reinstall your product and activate it again

  1. Uninstall your Avast product by following the steps in the instructions below according to your product:
  2. Install your product by following the steps in the articles below according to your product:
  3. Activate your product again.

Troubleshoot issues related to your order or subscription

If you have a question or an issue related to the order or subscription of your Avast product, refer to the following article:

Instructions in this section apply to the following products:

  • Avast Mobile Security
  • Avast SecureLine VPN
  • Avast Cleanup
  • Avast Battery Saver

Activate your product

If you experience any issues during the activation process, refer to the detailed articles below according to your product:

Uninstall your product

If you still cannot activate your subscription, uninstall your Avast product by using the uninstall option in your Android settings or via Google Play.

Before you start uninstalling Avast Mobile Security, deactivate the Device Administrators permission granted for the app. Go to Settings ▸ Apps on your device. Tap Device administrators, then tap Avast Mobile Security and Deactivate to disable the permission. These steps may differ slightly depending on your device mode, Android version, and vendor customizations.

Follow the steps below to uninstall your product according to your preferred method:

  • Uninstall app via your Android settings: go to Settings ▸ Apps on your device and select the app you want to uninstall from the app list. Tap Uninstall and OK to confirm the uninstallation process.
  • Uninstall app via Google Play Store: search for the app you want to uninstall in Google Play Store and tap it. Tap Uninstall and OK to confirm the uninstallation process.

Check if you are connected to the correct Google Account

If you do not remember which account you used for your purchase, go to the Google Play Store menu and select Account ▸ Subscriptions to see a list of subscriptions assigned to the currently selected Google Account.
  1. Open the Google Play Store and tap the menu icon in the top-left corner of the screen.
  2. If the account that you are currently logged into is not the account used during your purchase, follow one of these instructions:
    • Tap your current account name or email address to see a full list of accounts, then tap the Google Account that you used during your purchase.
    • If you don't see your correct account listed, follow the steps in the section Switch between accounts ▸ Switch accounts on the Google Play website on a mobile device in this Google Support article:

Install and activate your product

If you are connected to the correct Google Account, install and activate your product again:

  1. Open the Google Play Store on your device.
  2. Search for the avast keyword and select the product you want to install, then tap the Install button on the next screen.
  3. Tap Accept to agree to the necessary permissions.
  4. Activate your product again.

Instructions in this section apply to the following products:

  • Avast Mobile Security
  • Avast SecureLine VPN

Activate your product

If you experience any issues during the activation process, refer to the detailed articles below according to your product:

Uninstall your product

If you still cannot activate your subscription, uninstall your Avast product by following these steps:

  1. Press and hold the icon of the app you want to uninstall on the main screen of your device for a few seconds.
  2. Tap the small X which appears in the upper-left corner of the icon.
  3. Confirm that you want to remove the app from your device.

Check that you are connected to the correct iCloud Account

After uninstallation, ensure that you are logged into the same iCloud Account on your device that was used during your purchase. Follow these steps:

  1. Open your device settings and tap App and iTunes Stores.
  2. Verify that the Apple ID visible at the top of the screen is the same ID that was used during your purchase. For instructions on how to verify this, refer to the following article:

Install your product and activate it again

If you are connected to the correct iCloud Account, install and activate your product again:

  1. Refer to the following instructions to install your product:
  2. Activate your product again.

Transfer your subscription to another device

If you want to transfer your Avast subscription from one device to another, refer to the following article for instructions:

Troubleshoot common activation error messages

If your Avast product displays an error message during activation, refer to the following article for troubleshooting steps:

  • All paid Avast consumer products
  • All supported operating systems

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