How to find your Avast order ID number

Finding your Avast order ID number

This article contains instructions on locating your Avast order number (sometimes called an Order ID or a reference ID number) if requested by Avast Support for troubleshooting or identification purposes.

For more information related to Avast product orders, refer to the following article: Purchase and Billing.

Find your Avast order number

Your Avast order number is in the order confirmation email you receive after completing the purchase. Avast has partnered with established eCommerce providers that manage online sales and distribution in certain regions. The exact location of the order number varies according to the distributor.

To locate your Avast order number in order confirmation emails from different Avast order distributors:

Locate the order confirmation email about your Avast purchase from notification@emails.avast.com or no.reply@avast.com. If you cannot find it, check your spam or junk folder.

Refer to the relevant step below according to your Avast order distributor:

Distributors	Instructions
Avast	Search for order # in the subject or Order ID in the body of the confirmation email.
Cleverbridge	Search for Reference # in the subject or Your Avast reference ID in the body of the confirmation email.
Nexway	Search for Nexway order number in the subject or Order Number in the body of the confirmation email.

You can find your Avast order number in the Avast Account linked to the email address you provided during the subscription purchase.

Your Avast Account login is the email address that you provided during the subscription purchase.

To sign into your Avast Account for the first time, refer to the following article: Activating your Avast Account.
If you do not know the password for your Avast Account, you can reset it.

To retrieve your order number via your Avast Account:

Sign in to your Avast Account using the link: https://id.avast.com/sign-in.
In the top-right corner of the page, click My account and then click Order history.
The order number for each payment is shown next to Order ID... ...or under Order number.