Troubleshooting activation issues in Avast products

To troubleshoot issues related to activating Avast products, click or tap one the following buttons according to your platform:

Instructions in this section apply to the following products:

  • Avast Premier
  • Avast Internet Security
  • Avast Pro Antivirus
  • Avast Secureline VPN
  • Avast Cleanup Premium
  • Avast Passwords

To troubleshoot activation issues, refer to the following sections in sequence:

Download a copy of your license

If you experience any issues during the activation process, download a copy of your license from the Avast website or your Avast Account to exclude the possibility that the issue is caused by the license itself.

Activate your product

After you have downloaded a copy of your license, refer to the following articles according to your product to activate it:

Antivirus

Other Windows products

Reinstall your product and activate it again

If activating your product with a new license did not resolve your issue, reinstall your product and try to activate it again. Follow these steps:

  1. Uninstall your Avast product by following the steps in the articles below according to your product:
    Antivirus Other products
  2. Install your product by following the steps in the articles below according to your product:

    Antivirus Other products
  3. Activate your product again.

If you have a question or an issue related to your purchase or renewal, refer to the following section.

Troubleshoot issues related to your order or renewal

If you have a question or an issue related to the order or renewal of your Avast product, read the following article:

Instructions in this section apply to the following products:

  • Avast Secureline VPN for Mac
  • Avast Cleanup Pro for Mac

To troubleshoot activation issues, refer to the following sections in sequence:

Download a copy of your license

If you experience any issues during the activation process, download a copy of your license from the Avast website or your Avast Account to exclude the possibility that the issue is caused by the license itself.

Activate your product

After you have downloaded a copy of your license, refer to the following articles according to your product to activate it:

Reinstall your product and activate it again

If activating your product with a new license did not resolve your issue, reinstall your product and try to activate it again. Follow these steps:

  1. Uninstall your Avast product by following the steps in the instructions below according to your product:
  2. Install your product by following the steps in the articles below according to your product:
  3. Activate your product again.

If you have a question or an issue related to your purchase or renewal, refer to the following section.

Troubleshoot issues related to your order or renewal

If you have a question or an issue related to the order or renewal of your Avast product, read the following article:

Instructions in this section apply to the following products:

  • Avast Mobile Security Pro for Android
  • Avast SecureLine VPN for Android
  • Avast Cleanup for Android
  • Avast Battery Saver for Android

To troubleshoot activation issues, refer to the following sections in sequence:

Activate your product

If you experience any issues during the activation process, refer to the detailed articles below according to your product:

Uninstall your product

If you still cannot activate your license, uninstall your Avast product by using the uninstall option in your Android settings or via Google Play.

Before you start uninstalling Avast Mobile Security, deactivate the Device Administrators permission granted for the app. Go to SettingsSecurity on your device. Tap Device administrators, then tap Avast Mobile Security and Deactivate to disable the permission. These steps may differ slightly depending on your device mode, Android version, and vendor customizations.

Follow these steps to uninstall your product according to your preferred method:

  • Uninstall app via your Android settings: go to SettingsApps on your device and select the app you want to uninstall from the app list. Tap Uninstall and OK to confirm the uninstallation process.
  • Uninstall app via Google Play Store: search for the app you want to uninstall in Google Play Store and tap it. Tap Uninstall and OK to confirm the uninstallation process.

Verify if you are connected to the correct Google Account

If you do not remember which account you used for your purchase, go to the Play Store menu and select AccountSubscription to see a list of subscriptions assigned to the currently selected Google Account.
  1. Open the Google Play Store and tap the menu icon in the top-left corner of the screen.
  2. If the account that you are currently logged into is not the account used during your purchase, follow one of these instructions:
    • Click your current account name or email address to see a full list of accounts, then tap the Google Account that you used during your purchase.
    • If you don't see your correct account listed, follow the steps in the section Switch between accountsSwitch accounts on the Google Play website on a mobile device in this Google Support article:

Install and activate your product

If you are connected to the correct Google Account, install and activate your product again:

  1. Open Google Play Store on your device.
  2. Search for the avast keyword and select the product you want to install, then tap the Install button on the next screen.
  3. Tap Accept to agree to the necessary permissions.
  4. Activate your product again.

Instructions in this section apply to the following products:

  • Avast SecureLine VPN for Mac
  • Avast Call Blocker for Mac

To troubleshoot activation issues, refer to the following sections in sequence:

Activate you product

If you experience any issues during the activation process, refer to the detailed articles below according to your product:

Uninstall your product

If you still cannot activate your license, uninstall your Avast product by following these steps:

  1. Press and hold the icon of the app you want to uninstall on the main screen of your device for a few seconds.
  2. Tap the small X which appears in the upper-left corner of the icon.
  3. Confirm that you want to remove the app from your device.

Verify that you are connected to the correct iCloud Account

After uninstallation, ensure that you are logged into the same iCloud Account on your device that was used during your purchase. Follow these steps:

  1. Open your device settings and tap App and iTunes Stores.
  2. Verify that the Apple ID visible at the top of the screen is the same ID that was used during your purchase.

Install your product and activate it again

If you are connected to the correct iCloud Account, install and activate your product again:

  1. Refer to the following instructions to install your product:
  2. Activate your product again.
  • All paid Avast software products
  • All supported operating systems

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