How to troubleshoot activation issues in Avast products | Avast

Troubleshooting activation issues in Avast products

If you experience issues activating an Avast product that you purchased online via the official Avast website, refer to this article for solutions to some of the most common activation issues.

The information in this article does not apply to Avast apps purchased via Google Play Store or the App Store. To troubleshoot activation issues in these apps, refer to the following article:

If you experience issues activating your Avast product using an activation code, refer to the sections below in order:

Check your activation code

Before you try to activate your Avast product again, we recommend checking that you are using the correct activation code. For detailed instructions on how to find the correct activation code for your product, refer to the following article:

After you have found the correct activation code, follow the instructions below to activate your product.

Activate your product

After finding the correct activation code, activate your Avast product. We recommend following the exact instructions in the relevant article below:

If this does not resolve your issue, follow the instructions below to reinstall your product.

Reinstall your product

Completely uninstall and then reinstall your product. This can resolve issues that are caused by incorrect configuration or corrupted files.

Follow the steps below:

  1. Uninstall your Avast product. We recommend following the exact instructions in the relevant article below:
  2. Reinstall your Avast product. We recommend following the exact instructions in the relevant article below:
  3. After your Avast product is installed, try to activate it again by entering your activation code.

If this dos not resolve your issue, we recommend reviewing the other solutions below.

Other solutions

If you experience issues activating your Avast product using your Avast Account, refer to the sections below in order:

Check your Avast Account

Before you try to activate your Avast product again, we recommend first checking that your subscription is valid, and that the subscription is linked to your Avast Account.

Follow the steps below:

  1. Sign in to your Avast Account and click the Subscriptions tile.
  2. Verify that the subscription you want to activate appears on the My Subscriptions screen.
  3. If the subscription does not appear on the My Subscriptions screen, it is not linked to your Avast Account. In this case, we recommend manually linking the subscription to your Avast Account. For instructions, refer to the following article:
  4. If the subscription does appear on the My Subscriptions screen, check the Subscription status. You may see one of the following statuses:
    • Expired: Your subscription has expired. You need to purchase a new subscription before you can activate and use the product.
    • Subscribed / Expiring: You have a valid subscription. Follow the instructions below to activate your product.

Activate your product

After ensuring you have a valid subscription that is linked to your Avast Account, activate your Avast product. We recommend following the exact instructions in the relevant article below:

If this does not resolve your issue, follow the instructions below to reinstall your product.

Reinstall your product

Completely uninstall and then reinstall your product. This can resolve issues that are caused by incorrect configuration or corrupted files.

Follow the steps below:

  1. Uninstall your Avast product. We recommend following the exact instructions in the relevant article below:
  2. Reinstall your Avast product. We recommend following the exact instructions in the relevant article below:
  3. After your Avast product is installed, try to activate it again by signing in with your Avast Account credentials.

If this dos not resolve your issue, we recommend reviewing the other solutions below.

Other solutions

Further recommendations

To troubleshoot issues related to the billing and purchase of Avast products, refer to the following article:

To learn how to transfer your Avast subscription from one device to another, refer to the following article:

  • All paid Avast consumer products
  • All supported operating systems

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