Finding your Avast order ID number

This article contains instructions on locating your Avast order number (sometimes called an Order ID, or a reference ID number) if requested by Avast Support for troubleshooting or identification purposes.

Find your Avast order number

You can find your Avast order number in the Avast Account that is linked to the email address you provided during the subscription purchase.

If necessary, perform any of the actions below before locating your order number:
  • If you do not have an Avast Account, you can create one.
  • If you do not know the password for your Avast Account, you can reset it.
  • If the email address you provided at checkout is not currently linked to your Avast Account, you can add it.

To retrieve your order number via your Avast Account:

  1. Sign in to your Avast Account using the link below:
  2. Click the Payments tile.
  3. The order number for each payment is shown under Order ID.


If you have any other questions or issues related to Avast product orders, refer to the information in the following article:

  • All paid Avast software products
  • All supported operating systems

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