Creating a log file in Avast Cleanup Premium

This article assumes that you have contacted Avast Support and a log file has been requested. For information about contacting Avast Support, refer to the following article:

• Contacting Avast Support

Create a log file

1. Double-click the Avast Cleanup Premium icon on your desktop, or select the icon in the notification area of your Windows taskbar to open the application.
2. Click ☰ Menu ▸ Settings.
3. Select General ▸ Troubleshooting in the left panel.
4. Ensure the box next to Enable debug logging is ticked.
5. Restart your PC. After reboot, open Avast Cleanup Premium and reproduce the issue that caused you to contact Avast Support.
6. Locate the log file in the following folder on your local disk:
   • C:\ProgramData\AVAST Software\Cleanup\log\
7. Send the log file to the Avast Support representatives when requested. You can contact Avast Support via our support portal.