Troubleshooting common activation error messages

This article contains instructions for troubleshooting common activation error messages in Avast products.

Why is my Avast product asking me to purchase a subscription again?

This error may occur if your product requires reactivation after you renew the subscription. To ensure that your subscription is active, follow the steps below:

  1. Ensure the subscription appears in your Avast Account. To check a subscription status in your Avast Account, or to create an Avast Account, refer to the relevant sections in the following article:
  2. Ensure the product you purchased is activated. For detailed activation instructions, refer to the relevant article below according to your device and product.
  3. If you still see the error message, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Sorry, something went wrong"?

This error commonly occurs when there is a problem with your device's DNS settings. To troubleshoot this issue, follow the steps below:

  1. Change your DNS settings so that your Avast product can communicate with the appropriate server. To manage your DNS settings, refer to the following article:
  2. If you still see the error after changing your DNS settings, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Well, this is embarrassing"?

This error commonly occurs when there are conflicts with Windows services configuration. To troubleshoot this issue, follow the steps below:

  1. Ensure that the relevant Windows services are set to run automatically. For detailed instructions, refer to the following article:
  2. If you still see the error message, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Sorry, the SecureLine VPN server has refused your license file"?

This error commonly occurs when your account has been temporarily suspended for violating the terms of our End User License Agreement. To reactivate your account, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "UI failed to load"?

This error commonly occurs when there are conflicts with Windows services configuration. To troubleshoot this issue, follow the steps below:

  1. Ensure that the relevant Windows services are set to run automatically. For detailed instructions, refer to the following article:
  2. If you still see the error message, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Sorry, this code has expired"?

This error occurs when the subscription associated with the activation code you entered has expired. To purchase a new subscription, click Get another in the error message.

If you think your subscription is still valid, follow the steps below to check the expiration date of your subscription:

  1. Ensure the subscription appears in your Avast Account. To check a subscription status in your Avast Account, or to create an Avast Account, refer to the relevant sections in the following article:
  2. If your subscription is still valid, try to activate your Avast product again by copying and pasting the activation code from your Avast Account.
  3. If you still see the error message, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Sorry, this code is no longer valid"?

This error commonly occurs when your account has been temporarily suspended for violating the terms of our End User License Agreement. To reactivate your account, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Incorrect code. Please try again or sign in with your Avast Account"?

This error commonly occurs when you have mistyped your activation code. Try copying and pasting your activation code from your order confirmation email or your Avast Account.

If you are sure you entered the correct code, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Alternatively, try activating your Avast product by logging in to your Avast Account. For detailed activation instructions, refer to the relevant article below according to your device and product.

Why am I getting the error, "Sorry, this code is for a different app"?

This error occurs when the activation code you used is for a different product. Check your order confirmation email to ensure you are using the correct activation code for the product you are trying to activate. If you need to change your product subscription to another product, contact Avast Support using the form linked below:

Why am I getting the error, "Sorry, this code is for PCs/Macs/Android devices/iPhones"?

This error occurs when the activation code you used is for a different operating system than the product you are trying to activate. For example, you are using an activation code for Windows PC on an Apple macOS device.

Check your order confirmation email to ensure you are using the correct activation code for the product you are trying to activate. If you need to change your product subscription to another product or upgrade to a multi-device subscription, contact Avast Support using the form linked below:

Why am I getting the error, "Sorry, you've used this code too many times"?

This error occurs when too many devices are already using the activation code you entered. Check which devices are using the activation code and check your order confirmation email for the number of devices you can activate according to the subscription you purchased.

If you think you are seeing this error message by mistake, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Please connect to the internet"?

This error occurs when your Avast product cannot connect to the internet to verify your activation code. Check that your internet connection is working, then try to activate your product again. If you continue to see this error message, contact Avast Support using the form linked below:

Why am I getting the error, "Sorry, our servers aren't responding now"?

This error occurs when there are temporary problems with our servers and your Avast product cannot connect to verify your activation code. Wait a while and then try to activate your product again.

  • All paid Avast consumer products.
  • All supported operating systems.

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