Avast AntiTrack - FAQs

General

What is Avast AntiTrack?

Avast AntiTrack is a privacy application designed to keep your identity safe from the latest online tracking techniques and protect your system privacy. Avast AntiTrack injects fake information into the data that makes up your digital fingerprint. This action changes the information trackers and third parties can see about you. Avast AntiTrack also clears tracking cookies and other tracking data from your browser.

Avast AntiTrack is a privacy application designed to keep your identity safe from the latest online tracking techniques. Avast AntiTrack injects fake information into the data that makes up your digital fingerprint. This action changes the information trackers and third parties can see about you. Avast AntiTrack also clears tracking cookies and other tracking data from your browser.

Avast AntiTrack is a privacy application designed to keep your identity safe from the latest online tracking techniques. Avast AntiTrack injects fake information into the data that makes up your digital fingerprint. This action changes the information trackers and third parties can see about you.

How is Avast AntiTrack different from an antivirus or VPN product?

Antivirus products are designed to protect your device from security threats, such as viruses, trojans, and malware, but will not prevent online tracking. VPN products are designed to hide your location by encrypting your connection. However, when you use VPN alone, trackers can still identify you based on your device, browser, and online behavior. Unlike antivirus and VPN products, Avast AntiTrack is designed to prevent third parties and advertisers from tracking your online activity.

Does Avast AntiTrack block ads?

Avast AntiTrack is not an ad blocker and you will probably still see ads on some of your favorite websites after installing the application. However, Avast AntiTrack prevents trackers from gathering information about your online behavior and stops you from seeing targeted ads (for example, an ad for a product you recently viewed).

What is online tracking and how does it affect me?

Online tracking is the process of gathering information about you through sophisticated analytics embedded on websites. Information gained via online tracking is used to create your unique online profile (or digital fingerprint), which allows advertisers to identify you online. This can affect you in several ways:

  • Advertisers may use information about your online behavior to spam you with targeted advertising.
  • Certain websites may also show higher prices for products that you have been researching online, such as flight tickets.
  • Many of your favorite websites store huge amounts of information about you, which is vulnerable to data breaches. If this data is breached, third parties can access and use your personal data.

How am I leaving tracks online?

Many of the websites you visit download cookies to your browser, or identify you by unique data on your device. This information is used to identify you when you return to the site or any other site participating in the same tracking system.

Many of the websites you visit identify you by unique data on your device and then use this to identify you when you return to the site or any other site participating in the same tracking system.

How does Avast AntiTrack block tracking attempts?

Avast AntiTrack uses a local VPN connection that allows the app to protect your privacy. When tracking protection is enabled, a lock icon appears at the top of your device screen and the Privacy status screen in Avast AntiTrack displays the message Secured from trackers.

What is a digital fingerprint?

When you visit a website, you usually provide data related to your device configuration, browser, and online behavior. This is continuously stored and builds as you continue to interact with websites. Almost every website collects user data via the same types of advertising networks, which means that all your online activity is tracked and added to your own unique online profile. As you repeatedly visit your favorite websites, access your online accounts, shop online, and fill various forms, your online profile behaves like a "digital fingerprint", which you leave everywhere you go on the web.

Your digital fingerprint is not connected to your actual identity, but it can be used to create an accurate profile of you as an individual. Online tracking techniques study your interests, age, religion, medical issues, income, expenses, shopping habits, and other highly personal information. While this helps sellers personalize their ads, it can also represent a violation of your privacy. Avast AntiTrack protects your online identity by continuously changing your digital fingerprint.

What are cookies?

Cookies are files that websites, trackers, and third parties leave on your browser that allow them to view your online activity. Targeted ads, which are ads that appear to match your online activity, are a direct result of cookies on your browser. Cookies may also cause websites to display higher prices for products that you have been researching online, including flight tickets. To prevent targeted ads and to protect your privacy online, it's important to clear your cookies regularly.

What is browsing data?

Browsing data is information that is often stored in your browser when you interact with websites. Browsing data allows anybody else who uses your device to view your search history, and see which websites you have visited. In addition, browsing data allows websites to automatically fill forms and keep you logged into your accounts after you close a browsing session. Although this can be convenient, it also puts your privacy at risk and may allow third parties to access your private data. Avast AntiTrack makes it easy to remove browsing data. You are always prompted to select which types of data you would like to remove before clearing browsing data.

Download and Installation

Which operating systems does Avast AntiTrack support?

  • Microsoft Windows 10 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 8 / 8.1 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 7 Service Pack 1 or higher (any Edition, 32-bit or 64-bit)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)
  • Google Android 5.0 (Lollipop, API 21) or higher
Avast AntiTrack is not supported and cannot be installed or run on Symbian, Microsoft Windows Phone/Mobile, Bada, WebOS, or any mobile operating system other than Android.

How do I install Avast AntiTrack?

  1. Click the button below to download the Avast AntiTrack setup file, and save it to a familiar location on your PC (by default, downloaded files are saved to your Downloads folder). Download Avast AntiTrack for Windows
  2. Right-click the downloaded setup file avast_antitrack_premium_setup.exe and select Run as administrator from the context menu.
  3. Follow the on-screen instructions to install Avast AntiTrack on your PC.
  1. Click the button below to download the Avast AntiTrack setup file, and save it to a familiar location on your Mac (by default, downloaded files are saved to your Downloads folder). Download Avast AntiTrack for Mac
  2. Double-click the downloaded setup file avast-antitrack.dmg and drag the Avast AntiTrack icon to your Applications folder.
  3. Open Launchpad or your Applications folder, and double-click the Avast AntiTrack icon.
  4. Follow the on-screen instructions to install Avast AntiTrack on your Mac.
  1. Download and install the latest version of Avast AntiTrack from Google Play Store.
  2. Once installation is complete, tap Open to start using the app.
  3. Avast AntiTrack requires a valid subscription to use. Tap View Subscriptions and choose a plan.
  4. Follow the on-screen instructions to complete your purchase.

After installation, you must activate the product using a valid activation code. For detailed instructions, refer to the following articles:

For detailed instructions, refer to the following article:

Can I use Avast AntiTrack without installing Avast Antivirus?

Yes. Avast AntiTrack can be installed as a standalone application, without Avast Free Antivirus or Avast Premium Security installed.

Yes. Avast AntiTrack can be installed as a standalone application, without Avast Security or Avast Premium Security installed.

Is Avast AntiTrack included when I purchased Avast Antivirus?

No. Avast AntiTrack requires a separate subscription to use. You cannot use an Avast Premium Security subscription to activate Avast AntiTrack.

Subscription and Activation

How do I activate Avast AntiTrack?

For detailed activation instructions, refer to the following article:

Can I use my Avast AntiTrack subscription on multiple devices?

No. You can only activate an Avast AntiTrack subscription on one device at a time.

What happens after my 7-day free trial ends?

When your 7-day free trial ends, your selected subscription automatically starts so that you can continue using Avast AntiTrack. You are charged for your subscription on the day that your free trial period ends.

If you no longer want to use Avast AntiTrack, you need to cancel your subscription via Google Play Store.

How do I know when my subscription expires?

Open Avast AntiTrack and go to Settings. The duration of your subscription is listed in the section Activation Keys, under Valid until.

Open Avast AntiTrack and go to Settings (the gear icon) ▸ Subscription. The duration of your subscription is listed next to Ends.

How can I cancel my subscription?

For detailed instructions about how to cancel your subscription, refer to the following article:

Even if you are still in a free trial period, you need to cancel your subscription via Google Play Store, otherwise you will be charged for the subscription when the free trial period ends.

How do I transfer my Avast AntiTrack subscription to another device?

To transfer your Avast AntiTrack subscription to another device, contact Avast Support.

What should I do if activation is unsuccessful?

If activation is unsuccessful, refer to the instructions in the following article:

Settings and Usage

How do I get started using Avast AntiTrack?

For instructions to configure and use Avast AntiTrack, refer to the following article:

How can I find out which websites are attempting to track me?

Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.

From the Privacy Status screen, it is possible to view the most recent attempts to track you in the Tracking Activity box. For each attempt, you can see the Tracking Source and the website that you were tracked from. The Privacy Status screen also displays:

  • Top Tracking Websites: the 5 websites that you have been tracked from most frequently.
  • Total Tracking Attempts Blocked: The number of times that Avast AntiTrack has blocked attempts to track your online behavior during the current day, week, month, year, and since you started using the application.

For a more extensive view of your tracking history, select Reports from the left panel and click the Tracking History tab.

Open Avast AntiTrack and go to ReportsTracking History. For each tracking attempt, you can view the date, time, Tracking source, and the website that you were tracked from.

On the Dashboard screen, you can also see the top 5 websites that have most frequently attempted to track you, and the total number of times Avast AntiTrack has blocked attempts to track your online behavior during the current day, week, month, and since you started using the application.

Pop-up notifications (enabled by default) alert you in real time when a tracking attempt is recorded. You can adjust the frequency of these notifications on the Settings screen by using the expandable menu under Notify me of blocked tracking attempts.

  1. Open Avast AntiTrack and tap Reports on the bottom panel.
  2. Ensure the Trackers tab is selected, then scroll down to Blocked Tracking Attempts.
  3. Tap a blocked tracking attempt to view more details.
  4. Tap Close to return to the list of Blocked Tracking Attempts.

What is Privacy Score?

Privacy Score is a numerical value that Avast AntiTrack assigns you based on the various settings you enable or disable in the application. The more privacy protection components you have enabled, the higher your score.

If you see a yellow or a red number, it means you have a Medium or Low Privacy Score. To improve your score, click Improve My Privacy Score, then select the Privacy Score tab. Avast AntiTrack displays options to further protect your privacy.

If you see an orange or a red number, it means you have a Medium or Low Privacy Score. To improve your score, click Improve My Privacy Condition from the Dashboard, or go to Reports then select the Privacy Score tab. Four component panels display your current settings that comprise your privacy score. Components in red indicate that you can adjust your settings to further protect your privacy.

How do I enable browser protection?

Avast AntiTrack automatically checks for Google Chrome and Mozilla Firefox browsers on your PC the first time the application launches, and then prompts you to install the browser extension. If you skip this step, or need to install the extension later, refer to the instructions in the following article:

The Avast AntiTrack browser extension is compatible with the following browsers:
  • Internet Explorer
  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Opera
It is not possible to install and enable the Avast AntiTrack browser extension on any other browser.
  1. Open Avast AntiTrack and select Browsers in the left panel.
  2. Click the red (OFF) slider next to your chosen browser, so that it changes to green (ON).
  3. Browser protection is now enabled for your selected web browser. Repeat the steps above for each of your web browsers.
Browser protection is available for Safari, Chrome, Firefox, and Opera.
  1. Open Avast AntiTrack and select Browser on the bottom panel.
  2. Tap the slider next to a browser so that it changes from white (OFF) to green (ON).
  3. If this is the first time you are enabling protection for the chosen browser, you are prompted to download certificates:
    • Tap the boxes next to Trust to identify websites and Trust to identify email users.
    • Tap OK.
Browser protection is available for Chrome, Firefox, Opera, Edge, and Samsung Internet.

What is System Privacy?

Your Windows operating system has many privacy related settings that Avast AntiTrack can optimize and monitor for increased privacy. By enabling the recommended system privacy settings in Avast AntiTrack you can:

  • Stop Windows from sending data samples to Microsoft that may contain personal information.
  • Stop Windows Task Scheduler (that runs silently in the background of your PC) from sending information to Microsoft about your system and its usage.
  • Prevent Windows from recognizing your handwriting patterns and sending handwriting data to Microsoft.
  • Prevent websites from being able to see your Windows Media Player. This prevents Windows Media Player from sharing your unique identifier with websites that use this information to gather statistics.
  • Prevent Microsoft and other third party applications from reading and collecting data about your online behavior.
  • Stop sharing with Microsoft the data of files you play using Windows Media Player.
  • Prevent third parties from remotely accessing your computer and viewing the index identity Microsoft has created on your behalf. The index identity can show third parties which files and applications you are using.
  • Stop LAN manager hashes being generated for stored user account passwords. LAN manager hashes are generated using a weak algorithm and are easily hackable. Instead, Avast AntiTrack generates password hashes using a strong algorithm, which makes your user account passwords harder for a hacker to crack using a brute force attack.

How can I clear cookies?

You can configure Avast AntiTrack to clear cookies from your internet browsers automatically by following the steps below:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. Double-click the Avast AntiTrack icon in your Applications folder to open the user interface.
  3. Select My Tracks from the left panel.
  4. Click the drop-down menu in the Cookie clearing column for the corresponding browser, then select an option from the list.
    To clear cookies from a selected browser, it is necessary for the browser to be closed. If the browser is open when cookies are scheduled to be cleared, you will see a pop-up advising you to close the selected browser.
  5. Click the expandable menu in the Scheduled cookie clearing column for the corresponding browser, then select an option from the list.
    Safari requires full disk access before you can set a cookie clearing schedule. Click Allow disk access then follow the on-screen instructions to allow Avast AntiTrack to clear cookies from Safari.

From the My Tracks screen, it is also possible to clear Browsing Data, ensure that cookies are never removed from certain websites by placing them on your Whitelist, and view how many cookies Avast AntiTrack has cleared during the current week.

How can I clear Browsing Data?

To clear Browsing Data from your internet browsers:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. Double-click the Avast AntiTrack icon in your Applications folder to open the user interface.
  3. Select My Tracks from the left panel.
  4. Click Clear Data next to your chosen browser.
  5. Click Choose data to clear next to your chosen browser.
  6. Tick the boxes next to types of data that you would like to remove, or tick the box next to Select all to remove all types of browsing data.
  7. Tick the boxes next to types of data that you would like to remove, or tick Enable All to remove all types of browsing data.
  8. Optionally, tick the box next to Save my settings. If this box is ticked, Avast AntiTrack remembers which types of data you want to remove and these boxes will be ticked automatically every time you click Clear Data.
  9. Click Clear Selected Data. If prompted, click Yes to allow Avast AntiTrack to close the selected browser.

The selected browsing data is now cleared.

How can I ensure that Avast AntiTrack does not clear cookies from a particular website?

If you want to stop Avast AntiTrack deleting cookies from certain websites, place these websites on your Whitelist:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. Double-click the Avast AntiTrack icon in your Applications folder to open the user interface.
  3. Select My Tracks from the left panel.
  4. Click Open Whitelist.
  5. Click Choose from popular options to open a drop-down menu of suggested websites. Tick the box next to any websites you want to Whitelist.
  6. Click the text box and type a URL (for example, www.example.com), or click Choose from popular options to open the expandable menu and select a website from the list.
  7. If you don't see the website you want to whitelist, click Enter URL, type the website address (for example www.example.com), and click Add.
  8. Click Add.

Your selected websites appear on the Cookie Whitelist.

Your selected website now appears in the Cookie Whitelist. To remove a website, click the trash can icon next to the listed website.

How often does Avast AntiTrack change my digital fingerprint?

Avast AntiTrack makes changes to your digital fingerprint on a randomized schedule. To see exactly when changes are made and how many changes are made each day:

  1. Open Avast AntiTrack and select Reports in the left-side panel.
  2. Open Avast AntiTrack and tap Reports on the bottom panel.
  3. Click the Fingerprint Changes tab.
  4. Select the Fingerprints tab.
  5. Each digital fingerprint change is listed with the date and time. To clear this history, click Clear Fingerprint Change History.
  6. Scroll down to view the date and time of each digital fingerprint change.

How do I adjust Avast AntiTrack settings?

  1. Open Avast AntiTrack.
  2. Click Settings in the bottom-left corner of the user interface.
  3. Click Settings in the left-side panel.
  4. Tap Settings on the bottom panel.
  5. Tick the box next to a setting to enable it.
  6. Select from the following settings:
    • Secure your privacy: Enable or disable tracking protection.
    • Notifications for tracking attempts: Enable or disable tracking attempt notifications and adjust the frequency of notifications.
    • Subscription: View details of your current Avast AntiTrack subscription.
    • Support: Access Avast support pages or send a message to Avast Support.
    • Data reset: Clear all tracking attempt records from the app.
    • End User License Agreement: View the Avast End User License Agreement.
    • Privacy Policy: View the Avast Privacy Policy.
    • Personal Privacy: Enable or disable data usage sharing with third parties for analytics.

For detailed instructions, refer to the following article:

Troubleshooting

How do I uninstall Avast AntiTrack?

For detailed uninstallation instructions, refer to the following article:

How do I manually update Avast AntiTrack?

To ensure you have the latest version of Avast AntiTrack:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. Double-click the Avast AntiTrack icon in your Applications folder to open the user interface.
  3. Click Settings.
  4. Click Check For Updates.

If a new version of Avast AntiTrack is available, the program will automatically start updating. If you already have the latest version installed, the message Your software is up to date is displayed.

What should I do if Avast AntiTrack stops working?

If Avast AntiTrack stops working, follow the steps in the article below to resolve this issue:

If Avast AntiTrack is still not working after following the steps in the article above, contact Avast Support.

What should I do if Avast AntiTrack blocks or slows down webpages?

Follow the steps in the article below to resolve this issue:

Why did I receive the error message 'The activation code could not be found'?

This error message indicates that you have entered an activation code which was not found in our database. Ensure there isn't a typo in the code, or copy your activation code directly from your order confirmation email and paste it into the program. If you continue to see the error message, contact Avast Support.

This error message indicates that you have entered an activation code which was not found in our database. Ensure there isn't a typo in the code, or copy your activation code directly from your order confirmation email and paste it into the program. If you continue to see the error message, contact Avast Support.

How do I resolve the error code '-1073741502' when installing Avast AntiTrack?

This error code means that Avast AntiTrack could not successfully install the Microsoft SQL Server Compact Edition due to an outdated version of Microsoft Windows operating system.

Refer to the following articles on the Microsoft website to install the latest service pack:

Why do I see the alert message 'Action required' while inserting an activation code?

This error message indicates that you have entered your activation code in an incorrect format. The proper format consists of 5 segments of 4 letters, divided by hyphens (-). Ensure that there isn't a typo in the code, or copy your activation code directly from your order confirmation email and paste it into the program. If you continue to see the error message, contact Avast Support.

Why did I receive the error message 'There was an issue installing SQL Server Compact'?

This error message is caused by a corrupted or outdated Microsoft .NET Framework. You can solve this issue by reinstalling your Microsoft .NET framework. For detailed instructions, refer to the following article:

If you continue to see the error message, contact Avast Support.

What should I do if Avast AntiTrack disappears from my PC after reboot?

This issue may occur if Avast AntiTrack was not installed properly with elevated system privileges, for example, if you ran the setup file from a user account with insufficient rights. To resolve this issue:

  1. Uninstall Avast AntiTrack from your PC.
  2. Right-click the downloaded setup file avast_antitrack_premium_setup.exe and select Run as administrator from the context menu.
  3. Complete the installation by following the instructions in this article:
  4. Restart your PC.

Why did I receive an error message telling me that Avast AntiTrack is running?

This error message can appear on Windows PCs when a program was not closed correctly and is running in the background. To resolve this issue:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. If the issue is not resolved, restart your PC.

Why is Avast AntiTrack protection paused when I connect to a VPN in another app?

Avast AntiTrack uses a local VPN connection to protect your privacy. A VPN connection can only work for one app at a time, so when you connect to another VPN, Avast AntiTrack automatically pauses the local VPN connection that is used to protect you from tracking attempts. When you stop using another VPN app, Avast AntiTrack prompts you to enable tracking protection again.

  • Avast AntiTrack for Windows 1.x
  • Avast AntiTrack for Mac 1.x
  • Avast AntiTrack for Android 1.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
     
  • Google Android 5.0 (Lollipop, API 21) or higher

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