Avast AntiTrack - FAQs

Download and Installation

How do I install Avast AntiTrack?

To install Avast AntiTrack:

  1. Download and run the Avast AntiTrack setup file.
  2. Click Yes in the User Account Control dialog.
  3. Set the language you want to use, then click OK.
  4. Click Next in the Avast AntiTrack installation wizard.
  5. Click I agree to confirm you have read the Avast End User License Agreement.
  6. When the installation is complete, Avast AntiTrack loads automatically. Review the welcome tutorial by clicking Next.
  7. If prompted, type or paste your Activation code and click Activate.
  8. Download the Avast AntiTrack setup file.
  9. Open the setup file and drag the Avast AntiTrack icon to your Applications folder.
  10. Open Launchpad and double-click the Avast AntiTrack icon.
  11. Enter your system administrator password (or use your Touch ID) and click Install Helper.
  12. Click Next to move through the welcome screens.

Avast AntiTrack is now installed and ready to use.

Avast AntiTrack is now installed and ready to be activated.

For detailed installation instructions, refer to the following article:

How do I activate Avast AntiTrack?

If you purchased Avast AntiTrack through another Avast program or the Avast Store, your subscription is activated automatically. If you purchased Avast AntiTrack before installation, you need to manually activate the application:

  1. Locate your order confirmation email.
  2. Scroll down to the Activation code section of the email and either copy or write down your Activation code.
  3. Open the Avast AntiTrack user interface.
  4. Review the welcome tutorial by clicking Next.
  5. When prompted, type or paste your Activation code.

Your Avast AntiTrack subscription is now activated.

For detailed activation instructions, refer to the following article:

During installation of Avast AntiTrack, you are prompted to activate the product using a valid activation code (sometimes called a subscription code, license key, or voucher code). Your activation code can be located in a number of different places depending on the purchase method. For example, in an order confirmation email, on an activation card, or within another Avast product. For instructions on how to locate your activation code, refer to the following article:

To activate Avast AntiTrack with an activation code:

  1. Click the Avast AntiTrack icon in the menu bar and select Show Avast AntiTrack.
  2. Review the Welcome tutorial by clicking Next.
  3. When the Let's get started! screen appears, type or paste your activation code into the text box and click Activate.
  4. When the message Activation successful appears, click OK to close the dialog.

Avast AntiTrack is activated and ready to use.

For detailed activation instructions, refer to the following article:

Where can I find a copy of my activation code?

After you purchase Avast AntiTrack, a confirmation email with your activation code is sent to the email address provided during the purchase process. If you are unable to locate the email, use our webform or your Avast Account to re-send your activation code to the email address used for your purchase.

What should I do if my activation code doesn't work?

If Avast AntiTrack does not accept your activation code:

  1. Use our webform or your Avast Account to re-send your activation code to the email address used for your purchase, then try activating the subscription again.
  2. If the activation fails, uninstall Avast AntiTrack and restart your device.
  3. Download and install the latest version of Avast AntiTrack.
  4. Download and install the latest version of Avast AntiTrack for Mac.
  5. Open the Avast AntiTrack interface and review the welcome tutorial by clicking Next. Enter your activation code when prompted and click Activate.

If these steps do not resolve the problem, contact Avast Support.

Refer to Troubleshooting for more information about error messages which may appear during the activation and installation process.

How do I uninstall Avast AntiTrack?

For detailed uninstallation instructions, refer to the following article:

General

What is Avast AntiTrack?

Avast AntiTrack is a privacy application designed to keep your identity safe from the latest online tracking techniques.

Avast AntiTrack injects fake information into the data that makes up your digital fingerprint. This action changes what information trackers and third parties can see about you. Avast AntiTrack also clears tracking cookies and other tracking data from your browser.

What is online tracking and how does it affect me?

Online tracking is the process of gathering information about you through sophisticated analytics embedded on websites. Information gained via online tracking is used to create your unique online profile (or digital fingerprint), which allows advertisers to identify you online. This can affect you in several ways:

  • Advertisers may use information about your online behavior to spam you with targeted advertising.
  • Certain websites may also show higher prices for products that you have been researching online, such as plane tickets.
  • Many of your favorite websites store huge amounts of information about you, which is vulnerable to data breaches. If this data is breached, third parties can access and use your personal data.

How am I leaving tracks online?

Many of the websites you visit download cookies to your browser, or identify you by unique data on your device. This information is used to identify you when you return to the site or any other site participating in the same tracking system.

What is a digital fingerprint?

When you visit a website, you usually provide data related to your device configuration, browser, and online behavior. This is continuously stored and builds as you continue to interact with websites. Almost every website collects user data via the same types of advertising networks, which means that all your online activity is tracked and added to your own unique online profile. As you repeatedly visit your favorite websites, access your online accounts, shop online, and fill various forms, your online profile behaves like a "digital fingerprint", which you leave everywhere you go on the web.

Your digital fingerprint is not connected to your actual identity, but it can be used to create an accurate profile of you as an individual. Online tracking techniques study your interests, age, religion, medical issues, income, expenses, shopping habits, and other highly personal information. While this helps sellers personalize their ads, it can also represent a violation of your privacy.

Avast AntiTrack continuously changes your digital fingerprint to protect your online identity. To view a log of changes to your digital fingerprint, open Avast AntiTrack and click Improve My Privacy Score, then click the Fingerprint Changes tab.

Avast AntiTrack continuously changes your digital fingerprint to protect your online identity. To view a log of changes to your digital fingerprint, open Avast AntiTrack and go to ReportsFingerprint Changes.

What are cookies?

Cookies are files that websites, trackers, and third parties leave on your browser, which allow them to view your online activity. Targeted ads, which are ads that appear to match your online activity, are a direct result of cookies on your browser. Cookies may also cause websites to display higher prices for products that you have been researching online, including plane tickets. To prevent targeted ads and to protect your privacy online, it's important to clear your cookies regularly.

What is browsing data?

Browsing data is information which is often stored in your browser when you interact with websites. Browsing data allows anybody else who uses your PC to view your search history, and see which websites you have visited. In addition, browsing data allows websites to automatically fill forms and keep you logged into your accounts after you close a browsing session. Although this can be convenient, it also puts your privacy at risk and may allow third parties to access your private data. Avast AntiTrack makes it easy to remove browsing data. You are always prompted to select which types of data you would like to remove before clearing browsing data.

Browsing data is information which is often stored in your browser when you interact with websites. Browsing data allows anybody else who uses your Mac to view your search history, and see which websites you have visited. In addition, browsing data allows websites to automatically fill forms and keep you logged into your accounts after you close a browsing session. Although this can be convenient, it also puts your privacy at risk and may allow third parties to access your private data. Avast AntiTrack makes it easy to remove browsing data. You are always prompted to select which types of data you would like to remove before clearing browsing data.

Does Avast AntiTrack block ads?

Avast AntiTrack is not an ad blocker and you will probably still see ads on some of your favorite websites after installing the application. However, Avast AntiTrack prevents trackers from gathering information about your online behavior and stops you from seeing targeted ads (for example, an ad for a product you recently viewed).

How do I use Avast AntiTrack?

For instructions to configure and use Avast AntiTrack, refer to the following article:

How is Avast AntiTrack different from an antivirus or VPN product?

Antivirus products are designed to protect your PC from security threats, such as viruses, trojans, and malware, but will not prevent online tracking. VPN products are designed to hide your location by encrypting your connection. However, when you use VPN alone, trackers can still identify you based on your device, browser, and online behavior. Unlike antivirus and VPN products, AntiTrack is designed to prevent third parties and advertisers from tracking your online activity.

Antivirus products are designed to protect your Mac from security threats, such as viruses, trojans, and malware, but will not prevent online tracking. VPN products are designed to hide your location by encrypting your connection. However, when you use VPN alone, trackers can still identify you based on your device, browser, and online behavior. Unlike antivirus and VPN products, AntiTrack is designed to prevent third parties and advertisers from tracking your online activity.

Features

How can I find out which websites are attempting to track me?

Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.

From the Privacy Status screen, it is possible to view the most recent attempts to track you in the Tracking Activity box. For each attempt, you can see the Tracking Source and the website that you were tracked from. The Privacy Status screen also displays:

  • Top Tracking Websites: the 5 websites that you have been tracked from most frequently.
  • Total Tracking Attempts Blocked: The number of times that Avast AntiTrack has blocked attempts to track your online behavior during the current day, week, month, year, and since you started using the application.

For a more extensive view of your tracking history, select Reports from the left panel and click the Tracking History tab.

Open Avast AntiTrack and go to ReportsTracking History. For each tracking attempt, you can view the date, time, Tracking Source, and the website that you were tracked from.

On the Dashboard screen, you can also see the top 5 websites that have most frequently attempted to track you, and the total number of times Avast AntiTrack has blocked attempts to track your online behavior during the current day, week, month, and since you started using the application.

Pop-up notifications (enabled by default) alert you in real time when a tracking attempt is recorded. You can adjust the frequency of these notifications on the Settings screen by using the expandable menu under Notify me of blocked tracking attempts.

What is Privacy Score?

Privacy Score is a numerical value that Avast AntiTrack assigns you based on the various settings you enable or disable in the application. The more privacy protection components you have enabled, the higher your score.

If you see a yellow or a red number, it means you have a Medium or Low Privacy Score. To improve your score, click Improve My Privacy Score, then select the Privacy Score tab. Avast AntiTrack displays options to further protect your privacy.

If you see an orange or a red number, it means you have a Medium or Low Privacy Score. To improve your score, click Improve My Privacy Condition from the Dashboard, or go to Reports then select the Privacy Score tab. Four component panels display your current settings that comprise your privacy score. Components in red indicate that you can adjust your settings to further protect your privacy.

How do I enable browser protection?

Allow Avast AntiTrack to protect your privacy online by installing the Avast AntiTrack browser extension on each browser that you use. The first time you launch Avast AntiTrack, it automatically checks for Google Chrome and Mozilla Firefox browsers, and prompts you to install the extension. If you skip this step, or need to install the extension later, follow the instructions in the following article:

The Avast AntiTrack browser extension is only compatible with the following browsers:
  • Internet Explorer
  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Opera
It is not possible to install and enable the Avast AntiTrack browser extension on any other browser.

Allow Avast AntiTrack to protect your privacy online by enabling browser protection for each browser that you use:

  1. Open Avast AntiTrack and select Browsers in the left panel.
  2. Click the red (OFF) slider next to your chosen browser, so that it changes to green (ON).
  3. Browser protection is now enabled for your selected web browser. Repeat the steps above for each of your web browsers.
Browser protection is only available for Safari, Chrome, Firefox, and Opera.

How can I clear cookies?

You can configure Avast AntiTrack to clear cookies from your internet browsers automatically by following the steps below:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. Double-click the Avast AntiTrack icon in your Applications folder to open the user interface.
  3. Select My Tracks from the left panel.
  4. Use the Cookie Clearing drop-down menu next to your chosen browser to select how often cookies are automatically cleared.
    To clear cookies from a selected browser, it is necessary for the browser to be closed. If the browser is open when cookies are scheduled to be cleared, you will see a pop-up advising you to close the selected browser.
  5. Click the expandable menu in the Scheduled cookie clearing column for the corresponding browser, then select an option from the list.
    Safari requires full disk access before you can set a cookie clearing schedule. Click Allow disk access then follow the on-screen instructions to allow Avast AntiTrack to clear cookies from Safari.

From the My Tracks screen, it is also possible to clear Browsing data, ensure that cookies are never removed from certain websites by placing them on your Whitelist, and view how many cookies Avast AntiTrack has cleared during the current week.

How can I clear Browsing Data?

To clear Browsing Data from your internet browsers:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. Double-click the Avast AntiTrack icon in your Applications folder to open the user interface.
  3. Select My Tracks from the left panel.
  4. Click Clear Data next to your chosen browser.
  5. Click Choose data to clear next to your chosen browser.
  6. Tick the boxes next to types of data that you would like to remove, or tick the box next to Select all to remove all types of browsing data.
  7. Tick the boxes next to types of data that you would like to remove, or tick Enable All to remove all types of browsing data.
  8. Optionally, tick the box next to Save my settings. If this box is ticked, Avast AntiTrack remembers which types of data you want to remove and these boxes will be ticked automatically every time you click Clear Data.
  9. Click Clear Selected Data. If prompted, click Yes to allow Avast AntiTrack to close the selected browser.

The selected browsing data is now cleared.

How can I ensure that Avast AntiTrack does not clear cookies from a particular website?

If you want to stop Avast AntiTrack deleting cookies from certain websites, place these websites on your Whitelist:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. Double-click the Avast AntiTrack icon in your Applications folder to open the user interface.
  3. Select My Tracks from the left panel.
  4. Click Open Whitelist.
  5. Click Choose from popular options to open a drop-down menu of suggested websites. Tick the box next to any websites you want to Whitelist.
  6. Click the text box and type a URL (for example, www.example.com), or click Choose from popular options to open the expandable menu and select a website from the list.
  7. If you don't see the website you want to whitelist, click Enter URL, type the website address (for example www.example.com), and click Add.
  8. Click Add.

Your selected websites appear on the Cookie Whitelist.

Your selected website now appears in the Cookie Whitelist. To remove a website, click the trash can icon next to the listed website.

How often does Avast AntiTrack change my digital fingerprint?

Avast AntiTrack makes changes to your digital fingerprint on a randomized schedule. To see exactly when changes are made and how many changes are made each day:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. Double-click the Avast AntiTrack icon in your Applications folder to open the user interface.
  3. Select Reports from the left panel.
  4. Click the Fingerprint Changes tab.

Each digital fingerprint change is listed with the date and time. To clear this history, click Clear Fingerprint Change History.

Troubleshooting

How do I manually update Avast AntiTrack?

To ensure you have the latest version of Avast AntiTrack:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. Double-click the Avast AntiTrack icon in your Applications folder to open the user interface.
  3. Click Settings.
  4. Click Check for updates.

If a new version of Avast AntiTrack is available, the program will automatically start updating. If you already have the latest version installed, the message Your software is up to date is displayed.

What should I do if Avast AntiTrack stops working?

If Avast AntiTrack stops working, follow the steps in the article below to resolve this issue:

If Avast AntiTrack is still not working after following the steps in the article above, contact Avast Support.

What should I do if Avast AntiTrack blocks or slows down webpages?

Follow the steps in the article below to resolve this issue:

Why did I receive the error message 'The activation code could not be found'?

This error message indicates that you have entered an activation code which was not found in our database. Ensure there isn't a typo in the code, or copy your activation code directly from your order confirmation email and paste it into the program. If you continue to see the error message, contact Avast Support.

This error message indicates that you have entered an activation code which was not found in our database. Ensure there isn't a typo in the code, or copy your activation code directly from your order confirmation email and paste it into the program. If you continue to see the error message, contact Avast Support.

How do I resolve the error code '-1073741502' when installing Avast AntiTrack?

This error code means that Avast AntiTrack could not successfully install the Microsoft SQL Server Compact Edition due to an outdated version of Microsoft Windows operating system.

Refer to the following articles on the Microsoft website to install the latest service pack:

Why do I see the alert message 'Action required' while inserting an activation code?

This error message indicates that you have entered your activation code in an incorrect format. The proper format consists of 5 segments of 4 letters, divided by hyphens (-). Ensure that there isn't a typo in the code, or copy your activation code directly from your order confirmation email and paste it into the program. If you continue to see the error message, contact Avast Support.

Why did I receive the error message 'There was an issue installing SQL Server Compact'?

This error message is caused by a corrupted or outdated Microsoft .NET Framework. You can solve this issue by reinstalling your Microsoft .NET framework. For detailed instructions, refer to the following article:

If you continue to see the error message, contact Avast Support.

What should I do if Avast AntiTrack disappears from my PC after reboot?

This issue may occur if Avast AntiTrack was not installed properly with elevated system privileges, for example, if you ran the setup file from a user account with insufficient rights. To resolve this issue:

  1. Uninstall Avast AntiTrack from your PC.
  2. Right-click the downloaded setup file avast_antitrack_premium_setup.exe and select Run As Administrator from the context menu.
  3. Complete the installation by following the instructions in this article:
  4. Restart your PC.

Why did I receive an error message telling me that Avast AntiTrack is running?

This error message can appear on Windows PCs when a program was not closed correctly and is running in the background. To resolve this issue:

  1. Double-click the Avast AntiTrack icon on your desktop, or on your Windows taskbar, to open the user interface.
  2. If the issue is not resolved, restart your PC.
  • Avast AntiTrack for Windows 1.x
  • Avast AntiTrack for Mac 1.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)

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