Troubleshooting common activation error messages

This article contains instructions for troubleshooting common activation error messages in Avast products.

Why is my Avast product asking me to purchase a subscription again?

This error may occur if your product requires reactivation after you renew the subscription. To ensure that your subscription is active, follow the steps below:

  1. Ensure the subscription appears in your Avast Account. To check a subscription status in your Avast Account, or to create an Avast Account, refer to the relevant sections in the following article:
  2. Ensure the product you purchased is activated. For detailed activation instructions, refer to the relevant article below according to your device and product.
  3. If you still see the error message, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Sorry, something went wrong"?

This error commonly occurs when there is a problem with your device's DNS settings. To troubleshoot this issue, follow the steps below:

  1. Change your DNS settings so that your Avast product can communicate with the appropriate server. To manage your DNS settings, refer to the following article:
  2. If you still see the error after changing your DNS settings, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Well, this is embarrassing"?

This error commonly occurs when there are conflicts with Windows services configuration. To troubleshoot this issue, follow the steps below:

  1. Ensure that the relevant Windows services are set to run automatically. For detailed instructions, refer to the following article:
  2. If you still see the error message, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "Sorry, the SecureLine VPN server has refused your license file"?

This error commonly occurs when your account has been temporarily suspended for violating the terms of our End User License Agreement. To reactivate your account, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why am I getting the error, "UI failed to load"?

This error commonly occurs when there are conflicts with Windows services configuration. To troubleshoot this issue, follow the steps below:

  1. Ensure that the relevant Windows services are set to run automatically. For detailed instructions, refer to the following article:
  2. If you still see the error message, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:
  • All paid Avast consumer products
  • All supported operating systems

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