General

What is Avast One?

What is the difference between the free and paid versions of Avast One?

How does Avast One protect my device?

Avast One includes features such as File Shield, Web Shield, and Firewall. When these features are enabled, Avast One works continuously to prevent potentially malicious files, websites, and networks from interacting with and infecting your PC.

Avast One includes features such as File Shield and Web Shield. When these features are enabled, Avast One works continuously to prevent potentially malicious files, websites, and networks from interacting with and infecting your Mac.

Avast One includes features such as Smart Scan, App Shield, File Shield and Web Shield. When these features are used and enabled, Avast One works to detect potentially malicious files and prevent your Android device from connecting to harmful websites.

Avast One includes features such as Smart Scan and Web Shield. When these features are used and enabled, Avast One works to detect potentially malicious files and prevent your iOS device from connecting to harmful websites.

How does Avast One keep my data private?

Avast One includes features such as VPN Secure Connection, Private Mode, and Password Protection. When you use these features, Avast One monitors your network connections and account data to keep your private information safe.

Avast One includes features such as VPN Secure Connection, Data Breach Monitoring, and Clear Browsing Data. When these features are used, Avast One monitors your network connections and account data to keep your private information safe.

Avast One includes features such as VPN Secure Connection, Data Breach Monitoring, and Network Inspector. When these features are used, Avast One monitors your network connections and account data to keep your private information safe.

Avast One includes features such as VPN Secure Connection, and Data Breach Monitoring. When these features are used, Avast One monitors your network connections and account data to keep your private information safe.

How does Avast One boost the performance of my device?

Avast One includes features such as PC Speedup, Software Updater, Disk Cleaner, and Driver Updater. When you use these tools regularly, you can enhance your PC's performance, clear disk space, and eliminate unwanted programs and security risks.

Avast One includes features such as Disk Cleaner, Duplicate Finder, and App Uninstaller. When you use these tools regularly, they can enhance your Mac's performance, clear disk space, and eliminate unwanted programs and security risks.

Avast One includes the Performance Center feature. When you use this feature regularly, you can enhance your device's performance, clear storage space, and eliminate unwanted clutter.

What is Online Safety Score?

Online Safety Score is a numerical value based on data from your online behavior, security settings, and external threats. Online Safety Score recommends solutions (such as, changing a setting in Avast One or on your computer) or tips to change your habits to improve your score and be safer online.

To check your Online Safety Score, go to Messages.

To check your Online Safety Score, go to Explore ▸ Online Safety Score.

How will the release of Avast One affect Avast Premium Security?

How will the release of Avast One affect Avast Mobile Security?

For now, you can continue to update and use Avast Mobile Security as normal.

Download and installation

What are the system requirements for Avast One?

Do I need to uninstall previous Avast products before I install Avast One?

How do I install Avast One?

For instructions to install Avast One, refer to the following article:

• Installing Avast One
• Installing Avast One
• Installing Avast One
• Installing Avast One

Subscription and activation

How do I activate Avast One?

For instructions to activate the paid version of Avast One, refer to the following article:

• Activating an Avast One subscription
• Activating an Avast One subscription
• Activating an Avast One subscription
• Activating an Avast One subscription

Can I transfer an Avast One subscription to another device?

You can activate an Avast One (Individual) subscription on up to 5 devices simultaneously, or an Avast One (Family) subscription on up to 30 devices simultaneously. Check your Avast Account or order confirmation email to confirm which subscription type you purchased.

To transfer a subscription to another device, follow the steps below:

1. Uninstall Avast One from the original device.
2. Install Avast One on your new device.
3. Activate Avast One on your new device.

Can I use my subscription on multiple devices and platforms?

Avast One is available for Windows, Mac, Android, and iOS devices.

The following Avast One subscription types are available:

• Individual: protects up to 5 devices simultaneously.
• Family: protects up to 30 devices simultaneously.

An Avast One Family subscription also includes the Family Sharing feature (available via your Avast Account), which allows you to share your subscription with up to 5 other people. To learn more about Family Sharing in Avast One or transferring your subscription, refer to the following articles:

• Using Family Sharing in your Avast Account

• Transferring an Avast subscription to another device

Device protection

What is Smart Scan?

Smart Scan is a comprehensive scan that detects the following issues on your device:

What is Scan Center?

How can I create a custom scan?

Can I exclude files, folders, or websites from scanning?

Can I exclude a file or folder from scanning?

Yes. You can exclude specific files or folders from scanning by an individual Avast scan:

1. Go to Explore ▸ Scan Center ▸ Open Scan Center.
2. Click Settings (the gear icon) in the panel for your chosen scan.
3. Click Add exceptions.
4. Navigate to the file or folder that you want to add as an exception, and click Open.

The file or folder appears on your list of Exceptions and is excluded from scanning by your chosen scan.

Can I exclude a website from scanning?

Yes. You can exclude specific websites from scanning by Web Shield:

1. Go to Explore ▸ Web Shield ▸ Open Web Shield.
2. Click the Exceptions tab, then select Add exceptions.
3. Enter the URL for the website that you want to add as an exception (for example, example.com).
4. Specify the exception by selecting the tab for Hide alerts or Don't scan.
5. Define the Web server services that you want to exclude from scanning:
   • HTTP: The website is excluded from scanning even when the connection is unsecured and unencrypted.
   • HTTPS: The website is excluded from scanning when the connection is secure and encrypted.
6. Click Add, then enter the password that you use when you start your Mac and click OK.

The website appears on your list of Exceptions and is excluded from scanning by Web Shield.

Does Avast One scan webmail accounts?

If you use a web-based email account, such as Yahoo or Gmail, Avast One does not directly scan your emails. However, Web Shield and File Shield actively protect your PC from malware that could be contained in your email messages.

If you use an email app installed on your device, such as Mail, Outlook, or Thunderbird, Email Guardian scans your emails and blocks dangerous attachments.

What is File Shield?

What is Web Shield?

What is Email Guardian?

Email Guardian scans emails directly in your online mailbox and flags any suspicious emails.

For more information, refer to the following articles:

• Email Guardian - Frequently Asked Questions
• Email Guardian - Getting Started

What is Network Inspector?

Network Inspector scans your current network for vulnerabilities and security issues that may expose your sensitive private data, or leave the devices on your network vulnerable to attacks. In addition, Network Inspector shows which devices are currently connected to your home network, so you can see if anyone is using your network without your consent.

To access Network scan, go to Explore ▸ Network Inspector ▸ Open Network Inspector. Select the relevant tab according to your needs:

• Network scan: Check any network for vulnerabilities and potential security issues.
• Settings: Manage advanced settings to customize Network Inspector.
• Network history: View a list networks your device has been connected to.

What is Ransomware Protection?

What is Firewall?

Firewall monitors all network traffic between your PC and the outside world to protect you from unauthorized communication and intrusions. Firewall prevents sensitive data from leaving your PC and blocks hacking attempts. You can also block network and internet communication for a specific application, which stops the application from establishing a connection to the internet or with other networks.

To access Firewall settings, go to Explore ▸ Firewall ▸ Open Firewall.

To learn more about Firewall, refer to the following articles:

• Avast Firewall - Frequently Asked Questions
• Avast Firewall - Getting Started

What is Quarantine?

What is Network Inspector?

Network Inspector scans your current network for vulnerabilities and security issues that may expose your sensitive private data, or leave the devices on your network vulnerable to attacks. In addition, Network Inspector shows which devices are currently connected to your home network, so you can see if anyone is using your network without your consent.

To access Network scan, go to Explore ▸ Network Inspector ▸ Open Network Inspector. Select the relevant tab according to your needs:

• Network scan: Check any network for vulnerabilities and potential security issues.
• Settings: Manage advanced settings to customize Network Inspector.
• Network history: View a list networks your device has been connected to.

What is Sensitive Data Shield?

Sensitive Data Shield scans and protects your sensitive personal documents against unauthorized access and malware. Sensitive documents are files that contain your personal information, which if revealed, could compromise your privacy and identity. You can use Sensitive Data Shield to control which applications and users have access to your private data.

Sensitive Data Shield is enabled by default in the paid version of Avast One. To access Sensitive Data Shield settings, go to Explore ▸ Sensitive Data Shield ▸ Open Sensitive Data Shield.

To learn more about Sensitive Data Shield, refer to the following articles:

• Sensitive Data Shield - Frequently Asked Questions
• Sensitive Data Shield - Getting Started

What is Web Hijack Guard?

Web Hijack Guard secures you against Domain Name System (DNS) hijacking. DNS hijacking is a type of malicious attack that attempts to redirect you from the website you want to visit to a fake one that may look just like it. Hackers utilize fake websites to steal your sensitive personal information, such as usernames, passwords, and credit card details.

Every time you enter a website's URL, such as www.example.com, into the address bar of your browser, the URL is translated to the IP address (Internet Protocol address) of the web server where the webpage you want to access is stored. Web Hijack Guard provides an encrypted connection between your web browser and Avast's own DNS server to ensure that the displayed website is the authentic one.

What is Webcam Protection?

Webcam Protection prevents applications and malware from accessing your PC's webcam without your consent. With Webcam Protection enabled, untrusted applications cannot capture images or videos and send the content outside of your PC to compromise your privacy.

Webcam Protection is enabled by default in the paid version of Avast One. To access Webcam Protection settings, go to Explore ▸ Webcam Protection ▸ Open Webcam Protection.

To learn more about Webcam Protection, refer to the following articles:

• Webcam Protection - Frequently Asked Questions
• Webcam Protection - Getting Started

Can I configure Avast One to scan my device for threats automatically?

If you use the paid version of Avast One, you can configure automatic threat and Wi-Fi scans.

To enable automatic scans for threats:

1. Go to Explore ▸ Scan Center.
2. Tap Automatically scan for threats.
3. Tap the large gray OFF button so that it changes to blue ON.
4. Specify Scan days by taping the days when you want the scan to automatically run (all days are enabled by default), and set a specific Scan time for the scan to run.
5. Optionally, tap the gray (OFF) slider so that it changes to blue (ON) to Include a Deep Scan.

Scheduled scans run automatically as configured.

To enable automatic Wi-Fi scans:

1. Go to Explore ▸ Scan Center.
2. Tap the gray (OFF) slider so that it changes to blue (ON) next to Automatically scan Wi-Fi.

Avast One will automatically scan every new Wi-Fi network you connect to.

What is App Shield?

App Shield alerts you if you try to install an app that Avast One detects as malware. App Shield is enabled by default. To check the status of this feature:

1. Go to Account ▸ Settings ▸ Protection.
2. Ensure that the slider next to App Shield is set to blue (ON).

What is File Shield?

File Shield alerts you if a malicious file or program is detected on your Android device. To enable File Shield:

1. Go to Account ▸ Settings .
2. Tap the gray (OFF) slider next to File Shield so that it changes to blue (ON).
3. If you are configuring File Shield for the first time, follow the on-screen instructions to grant the permission in your device settings.

File Shield is now enabled.

What is Web Shield?

Web Shield automatically blocks malicious URLs and warns you when you visit a potentially sensitive website.

To enable Web Shield:

1. Go to Explore ▸ Web Shield.
2. Tap Switch ON. If prompted, follow the on-screen instructions to grant necessary permissions.

Web Shield is now enabled.

Can I allow or block specific websites?

Yes. Web Shield allows you to specify webpages that are always allowed or blocked. To manage your websites:

1. Go to Explore ▸ Web Shield.
2. Tap Block or allow websites.
3. At the top of the Manage websites screen, select the relevant tab:
   • Allowed: Safe websites that Avast will never block. We do not recommended allowing a website that was previously blocked by Avast.
   • Blocked: Unsafe websites that Avast will never allow to open.
4. Tap Add website.
5. Enter the URL of the webpage you want to allow or block and tap Add website.

What is Scam Protection?

Scam Protection is a paid feature that protects you from being exposed to phishing scam websites that might attempt to steal your credit card information, passwords, and other personal information.

When enabled, Avast One opens behind the scenes to quickly scan links from outside of your web browser (for example, from an email, SMS, or messaging app). If the link is safe, it opens in your default browser as usual. If the link is dangerous, you see a pop-up warning so that you can decide to return to safety or continue at your own risk.

To enable Scam Protection:

1. Go to Explore ▸ Scam Protection.
2. Tap Start setup ▸ Set default browser. Your device settings screen opens.
3. Tap Browser app, then select Avast One as your default web browser in your Android settings. This requirement is only a system formality so that Avast One can scan for threats. Scam Protection is designed to open a link in a third-party web browser after checking it.
   The location of default browser app preferences within the Android settings may differ by Android version or device manufacturer. For example, go to Settings ▸ Application ▸ Advanced (if applicable) ▸ Default application ▸ Browser app to set Avast One as your default browser.

Scam Protection is now enabled.

What is App Lock?

App Lock is a paid feature available in Avast One that protects your sensitive apps with a PIN or pattern. If you are able to unlock your device with a fingerprint, you can also use this option for App Lock. To enable this feature:

1. Go to Explore ▸ App Lock.
2. If you are using App Lock for the first time, tap Get started.
3. If prompted, follow the on-screen instructions to Set up PIN and Grant permissions. You can optionally define a swipe pattern or set up fingerprint unlocking.
4. Tap Enable App Lock.
5. To protect an app, tap the relevant slider so that it changes to blue (ON). Locked apps appear under Protected apps. Unlocked apps appear under either Recommended apps or Unlocked apps.

App lock is now enabled. To disable this feature, tap the (ON) slider at the bottom App Lock screen so that it changes to (Off).

How can I configure App Lock settings?

Once App Lock is enabled, you can modify your App Lock settings following these steps:

• Tap ⋮ More options (three dots) ▸ in the top-right corner of the main App Lock screen.
• Tap Settings.
• The following options are available:
  • Change or set a PIN or a pattern.
  • Use fingerprint: Tap the slider so that it changes to blue (ON) to enable, or gray (OFF) to disable this feature.
  • Make pattern visible: Tap the slider so that it changes to blue (ON) to enable, or gray (OFF) to disable this feature.
  • App Lock timeout: Specify when apps will be locked by the App Lock feature.

App Lock is now configured and ready to use.

If you forget your PIN:

1. When you are asked to enter your PIN, tap ⋮ More options (three dots) in the top-right corner and select Reset PIN.
2. Follow the on-screen instructions to reset your PIN using your Google Account credentials.

What is Photo Vault?

Photo Vault protects your photos and images from prying eyes by moving them to a passcode-protected, encrypted vault. With Avast One Essential (the free version) up to 10 photos or images from your device or camera can be added to the vault. With a paid Avast One subscription you can store an unlimited number of photos or images in Photo Vault.

How do I activate Photo Vault?

To activate Photo Vault, first you need to set up a passcode:

1. Go to Explore ▸ Photo Vault.
2. Tap Continue.
3. If prompted, follow the on-screen instructions to Set up PIN and Grant permissions. You can optionally define a swipe pattern or set up fingerprint unlocking.
4. Enter a four-digit passcode, then enter the passcode again to confirm it.
5. Tap Enable Photo Vault.

Photo Vault is now active and you can add photos and images to the vault to protect them from being accessed by other people using your Android device.

How do I add photos or images to Photo Vault?

You can add existing photos or images to your Photo Vault from the Photo Library on your device, or you can use the camera on your device to take a photo and import it directly into your Photo Vault.

To add photos or images to Photo Vault:

1. Go to Explore ▸ Photo Vault.
2. Enter your passcode, then tap Add photo.
3. Select either Take new photo or Import from gallery, then follow the relevant steps below:
   • Take new photo: Take a photo then tap OK. Optionally, tap Retry to retake the photo.
   • Import from gallery: Tap the photo(s) to select them, then tap Add photo.

Your photo is imported into Photo Vault.

Can I export my photos from Photo Vault?

Yes. We recommend exporting your photos from Photo Vault before uninstalling the app.

To export your photos from Photo Vault:

1. Go to Explore ▸ Photo Vault.
2. Enter the passcode.
3. Tap the photo you want to export or tap Select All. A blue border appears around the selected photo(s).
4. Tap Export in the top-right corner.
5. Tap Export again to return the photo to its original place.

How can I change my passcode for Photo Vault?

To change your Photo Vault passcode:

1. Open Avast One and go to Account ▸ Settings.
2. Tap Lock settings.
3. Select Change PIN or Change pattern.
4. Enter the current passcode.
5. Enter a new passcode twice to confirm it.

Your passcode for Photo Vault has been changed.

If you forget your PIN:

1. When you are asked to enter your PIN, tap ⋮ More options (three dots) in the top-right corner and select Reset PIN.
2. Follow the on-screen instructions to reset your PIN using your Google Account credentials.

Online privacy

What is VPN Secure Connection?

VPN Secure Connection is the Virtual Private Network (VPN) feature in Avast One. A VPN functions as a private tunnel through the internet that encrypts your data and secures your connection when using public Wi-Fi networks, such as those in cafes or airports. Avast One has servers in several locations, which means you can bypass geolocation restrictions and access your favorite content while traveling.

What is Data Breach Monitoring?

The exact functionality of Data Breach Monitoring varies according to your version of Avast One:

• The free version (Avast One Essential): You can run a breach check for your email address, which tells you if any online accounts that use your email address have already been involved in a data breach. However, Data Breach Monitoring does not continue to monitor for new data breaches. For this reason, we recommend running regular manual checks.
• The paid version: You can add up to 5 monitored email addresses. Data Breach Monitoring informs you about previous data breaches involving your monitored email addresses, and additionally continues to monitor in real-time for new data breaches. You are alerted immediately if any of your online accounts are breached.

To learn how to use Data Breach Monitoring, refer to the following article:

• Avast One - Getting Started
• Avast One - Getting Started

What is Privacy Advisor?

Many of your online accounts include settings that allow you to control who has access to your personal data. The Privacy Advisor feature helps you to easily locate these settings and adjust them according to your preferences.

To follow Privacy Advisor guides:

1. Go to Explore ▸ Privacy Advisor.
2. Tap Open guide or choose another guide on the list.
3. Follow the steps in the guide to change your privacy settings, then tap Mark as complete.

What is Clear Browsing Data?

Clear Browsing Data scans for cached files, browsing history, and cookies that you can safely remove to prevent third parties from creating a long-term record of your browsing activity. You can choose to clear everything or only some of your browsing data.

What is Privacy Advisor?

Many of your online accounts include settings that allow you to control who has access to your personal data. The Privacy Advisor feature in Avast One helps you to easily locate these settings and adjust them according to your preferences. To access Privacy Advisor, go to Explore ▸ Privacy Advisor ▸ Open Privacy Advisor.

What is Traffic Monitor?

Traffic Monitor checks if any apps are using too much data and slowing down your internet. You can also find out where your apps send data and check if any apps are connecting to servers in a specific location. In addition, if you use the paid version of Avast One, you can create specific connection rules for each application.

To access Traffic Monitor, go to Explore ▸ Traffic Monitor ▸ Open Traffic Monitor.

For more information about Traffic Monitor, refer to the following article:

• Avast One - Getting Started

What is Password Protection?

Password Protection informs you if your passwords have been leaked online in a data breach and secures the passwords you store in your web browser.

To access Password Protection, go to Explore ▸ Password Protection ▸ Open Password Protection.

The exact functionality of Password Protection varies according to your version of Avast One:

• The free version (Avast One Essential): You can run a one-time breach check for your email address, which tells you if any online accounts that use your email address have already been involved in a data breach. However, Password Protection does not continue to monitor for new data breaches. For this reason, we recommend running regular manual checks.
• The paid version: You can add up to 5 monitored email addresses. Password Protection informs you about previous data breaches involving your monitored email addresses, and additionally continues to monitor in real-time for new data breaches. You are alerted immediately if any of your online accounts are breached. The Browser protection feature is also available to prevent unauthorized third parties from accessing the passwords stored in your web browsers.

To learn more about Password Protection, refer to the following articles:

• Password Protection - Frequently Asked Questions
• Password Protection - Getting Started

What is Email Guardian?

The exact functionality of Email Guardian varies according to your version of Avast One:

• The free version (Avast One Essential): Scans your incoming and outgoing email attachments in real-time for malware. Scanning applies only to messages sent or received using mail management software such as Microsoft Outlook or Mozilla Thunderbird.
• The paid version: Scans directly in your web-based email account and flags suspicious emails that may contain malware or phishing scams.

For more information, refer to the following articles:

• Email Guardian - Frequently Asked Questions
• Email Guardian - Getting Started

What is Private Mode?

Most modern web browsers include an incognito browsing option (often known as 'incognito' or 'private' mode). When you enable incognito browsing, your browser normally does not store your browsing history, search history, cookies, and other temporary browsing data while you browse the internet. Incognito browsing is designed to hide your browsing activity from other people who use your device, however, it does not hide your activity from online advertisers or prevent online tracking.

Private Mode in Avast One offers an enhanced incognito browsing experience by simultaneously enabling VPN Secure Connection and Tracking Prevention before letting you conveniently start an incognito browsing session in your default web browser. This allows you to utilize the benefits of incognito browsing, while Avast One additionally blocks advanced tracking techniques and hides your real location.

To turn on Private Mode:

1. Open Avast One and go to Explore ▸ Private Mode ▸ Turn on Private Mode.
2. Click Open browser to open a new incognito browsing session in your default web browser.

What is Tracking Prevention?

Tracking Prevention helps you be more private online by preventing data collection companies from assigning you an online ID to track your behavior and sell the data to advertisers.

Tracking Prevention is enabled by default. You can manually disable Tracking Prevention or check the status of this feature via Explore ▸ Tracking Prevention ▸ Open Tracking Prevention.

To enable Tracking Prevention for the first time, go to Explore ▸ Tracking Prevention and click the red (OFF) slider so that it changes to green (ON). You can then check the status of this feature by clicking the Open Tracking Prevention button.

Smooth performance

Performance

What is PC Speedup?

PC Speedup scans for applications that are running in the background on your PC and allows you to safely put them to sleep. This improves the performance of your PC and reserves its resources for the applications you choose to run.

To speed up your PC, go to Explore ▸ PC Speedup ▸ Review unoptimized apps. Next to an app, click Optimize to stop the app from running background processes when you are not using it.

What is Software Updater?

Software Updater keeps common third-party software up to date to eliminate potential security risks. Malicious threats or attackers often use leaks in outdated software to access your PC. Software Updater displays the most popular programs installed on your PC and allows you to easily update all outdated software.

To check for software updates, go to Explore ▸ Software Updater ▸ Review outdated apps.

To learn more about Software Updater, refer to the following article:

• Software Updater - Getting Started

What is Disk Cleaner?

What is Driver Updater?

Driver Updater scans your hardware for broken and outdated drivers, and updates them to reduce and prevent problems with your PC. Installing the latest drivers for your device can reduce crashes, fix security issues, and speed up your PC.

To check for outdated drivers, go to Explore ▸ Driver Updater and select Open Driver Updater or Review update.

What is App Uninstaller?

App Uninstaller finds large unused apps that you can safely uninstall to free up space on your Mac. It also ensures that no app junk files are left behind during uninstallation.

To check for apps to uninstall, go to Explore ▸ App Uninstaller ▸ Scan for apps. On the results screen, select apps you want to delete, then click Uninstall.

What is Photo Cleaner?

Photo Cleaner finds and deletes bad or similar photos to make browsing your photo library easier.

To check for photos you might want to delete, go to Explore ▸ Photo Cleaner ▸ Scan for photos. Select folders you want to scan, then click Scan for photos.

What is Duplicate Finder?

Duplicate Finder detects multiple files with identical content, then lets you review the detected duplicate files and select which files you want to remove from your Mac.

To check for duplicate files on your Mac, go to Explore ▸ Duplicate Finder ▸ Scan for duplicates. Select folders you want to scan, then click Scan for duplicates.

What is Performance Center?

Performance Center allows you to ensure your device is running smoothly by freeing up space and resources. The Junk Cleaner feature removes dispensable items that are occupying your device's storage, including:

• Shared cache: Temporary files used for multiple apps for faster access.
• Installed APKs: Leftover installation (.apk) files.
• Visible cache: Temporary files created by your apps for faster access.

How do I use Junk Cleaner?

To free up storage space using Junk Cleaner:

1. Go to Explore ▸ Performance Center.
2. Tap Junk Cleaner. If prompted, follow the on-screen instructions to grant necessary permissions.
3. Wait for the scan to finish, then tap Resolve.
4. Tap Delete to clean a specific category or Delete all to clean everything.

Your device is now optimized.

Can I configure Avast One to clear junk from my device automatically?

If you use the paid version of Avast One, you can configure Junk Cleaner to automatically remove junk files from your device once per day.

To automatically free up space:

1. Go to Explore ▸ Performance Center.
2. Tap the gray (OFF) slider next to Automatically free up space so that it changes to blue (ON).

What is Wi-Fi Speed Test?

When you tap Wi-Fi Speed Test, Avast One measures and rates your network's current download and upload speeds. To access Wi-Fi Speed Test, go to Explore ▸ Wi-Fi Speed Test.

Features

Troubleshooting

How do I uninstall Avast One?

For detailed uninstallation instructions, refer to the following article:

• Uninstalling Avast One
• Uninstalling Avast One
• Uninstalling Avast One
• Uninstalling Avast One

What should I do if Avast One does not accept my purchased subscription?

If you are unable to activate Avast One, check that you haven't exceeded the device limit according to the Avast One subscription you have in your Avast Account, then try to activate the application again. If activation is unsuccessful, follow these troubleshooting steps:

1. Uninstall Avast One and restart your device.
2. Download and install Avast One.
3. Try to activate Avast One again.

If you still experience problems after following the steps above, contact Avast Support.

Where can I get details of my purchased subscription?

You can always find your current subscriptions and download the latest product versions via your Avast Account. To learn more about the subscription management options in your Avast Account, refer to the following article:

• Managing subscriptions via your Avast Account

Can I temporarily disable Avast One protection?

Yes, but we do not recommend doing this permanently. If you need to temporarily disable the real-time protection components in Avast One, right click the Avast icon in the notification area of your Windows taskbar and select Avast shields control. The following options are available:

• Disable for 10 minutes
• Disable for 1 hour
• Disable until computer is restarted
• Disable permanently (not recommended)

Why can't I download and install Avast One?

Currently, Avast One is only available for download in the following countries:

• Americas: Canada, The United States
• Asia & Pacific: Australia
• Europe: Austria, France, Germany, Ireland, Switzerland, The United Kingdom

Why isn't VPN Secure Connection connecting?

The VPN Secure Connection feature in Avast One may not connect if you already have another VPN app installed and connected on your Android device, such as Avast SecureLine VPN. If you are connected to another VPN, it is likely that VPN Secure Connection won't work properly. To ensure your VPN Secure Connection remains uninterrupted, disconnect other VPN services that may be running on your Android device.

If VPN Secure Connection is still unable to establish or maintain a connection, try the following troubleshooting tips:

• Check that your internet connection works when VPN Secure Connection is disconnected. If your internet connection isn't working, check your network configuration.
• If you have a paid version of Avast One, select a different server location.
• Try to uninstall and reinstall the app. For detailed instructions, refer to the following articles:
  • Uninstalling Avast One
  • Installing Avast One

If VPN Secure Connection is still unable to establish or maintain a connection, the problem may be caused by the network policies of the Wi-Fi or cellular network you are connected to.

How do I cancel my Avast One subscription?

To learn about canceling Avast subscriptions, refer to the following article:

• Canceling an Avast subscription - Frequently Asked Questions

How can I control which data I share with Avast and third parties?

When you use Avast One, you share anonymous usage statistics and error reports with Avast and third parties to help improve the app. To manage your data sharing preferences, go to Account ▸ Settings ▸ Privacy policy. Tap the slider next to a data-sharing option so that it changes to blue (ON) to opt in, or gray (OFF) to opt out.

The following privacy settings are available:

• Improvements
  • Share threat data with Avast to improve the security of all Avast antivirus users (Community IQ).
  • Share app-usage data with Avast to help us with new product development.
  • Collect app-usage data using 3rd-party analytics tools to improve this app.
• Offers
  • Share app-usage data with Avast so we may offer you upgrades or other Avast products.

How can I report an issue to Avast Support?

To troubleshoot common issues, we recommend exploring our self-help articles in the Avast Support Center. However, some issues may require deeper investigation by Avast Support.

Report an issue to Avast Support using the instructions below:

An Avast Support agent will review your request and contact you via the email address you provided.