Avast Antivirus can generate scan report files after you run a scan on your PC. These scan reports are used to identify a false positive or locate malware. You may be requested to provide a report file, including the relevant scan report, when troubleshooting issues with Avast Support representatives. Scan report files need to be enabled for each scan individually by following the steps below.
Configure scan report
- Open the Avast Antivirus user interface.
- Select
☰Menu ▸ Settings.
- Select General from the left menu and click next to Smart Scan to expand the panel. Select Customize to open scan settings.
- Select Protection ▸ Scans.
- Click Settings located under the Full Virus Scan or Targeted Scan tile.
The boot-time scan does not support customization to the report, and always creates a full report automatically after it is run. - Select the Custom scans tile and click the
gear icon ▸ Settings next to the relevant scan in the list.
- In the scan settings window, click the Report file tab.
- Tick the box next to Generate report file to create a report of the scan results.
- Manage the following settings:
- File name: provide a name for the report file.
- File type: select the format of the report file - plain text ANSI, plain text Unicode, or XML.
- If file exists: select Append if you want new results to be added to the end of the previous report, or Overwrite if you want new results to replace the previous report.
- Define the contents of the report:
- Infected items: files and areas of the scanned environment identified as malware. This option is ticked by default.
- Hard errors: unexpected errors that require further investigation. This option is ticked by default.
- Soft errors: minor errors, for example, a file that wasn't scanned because it was in use while the scan was running.
- OK items: files and areas identified as clean. Ticking this option results in very long reports.
- Skipped items: files and areas not scanned due to exclusions in the scan settings.
- Click OK.
Run a scan
After enabling the Generate report file option, defining report contents, run the scan to generate a report file:
- For Smart scan, use the instructions in the following article:
- For Full Virus Scan, Targeted Scan, and Custom scans go to Protection ▸ Scans and click the relevant scan tile. For more details, refer to the following article.
Locate a report file
Locate the report file in the following locations:
- Windows 10, Windows 8 / 8.1, Windows 7, or Windows Vista:
C:\ProgramData\Avast Software\Avast\report - Windows XP:
C:\Documents and Settings\All Users\Application Data\Avast Software\Avast\report
The boot-time scan report is stored in the
aswboot.txt file.
Submit a support file
When you have created the report, it will be included in the diagnostic support file which is created using the Avast Support Tool.
For detailed instructions, refer to the following article:
- Avast Ultimate 18.x
- Avast Premier 18.x
- Avast Internet Security 18.x
- Avast Pro Antivirus 18.x
- Avast Free Antivirus 18.x
- Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
- Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
- Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit
- Microsoft Windows XP Home / Professional / Media Center Edition - Service Pack 3, 32-bit