Avast Antivirus allows you to specify if you want to produce a report automatically at the end of each scan (Core Shields, Virus Scans, or Custom Scans). When troubleshooting issues with Avast Support representatives, you may be requested to provide this report file. Follow the steps in this article to enable the generation of a scan report, run a scan, and locate the scan report file on your PC.
Generate scan report
- Open the Avast Antivirus user interface and go to
☰Menu ▸ Settings.
- Select Protection in the left panel, then click Core Shields.
- Scroll down and select the shield you want to generate a report for.
- Ensure the box next to Generate report file is ticked.
- Open the Avast Antivirus user interface and go to
☰Menu ▸ Settings. - Select Protection in the left menu and click Virus Scans.
- Select the scan you want to generate a report for.
Boot-Time scan always creates a full report automatically after it is run, and customization to this report is not possible. - Scroll down and ensure the box next to Generate report file is ticked.
- Open the Avast Antivirus user interface and go to Protection ▸ Virus Scans.
- Select the Custom scans tile.
- Hover the cursor over the relvant scan panel, then click the Menu (three dots), and select Settings
- In the scan settings window, scroll down and ensure the box next to Generate report file is ticked.
Run a scan
After enabling the Generate report file option and defining the report contents, run the scan to generate a report file:
For Smart scan, refer to the following article:
For Full Virus Scan, Targeted Scan, Boot-Time Scan, and Custom scans go to Protection ▸ Virus Scans and click the relevant tile. For more details, refer to the following article:
Locate a report file
After the scan is complete, locate the report file in the following location:
- Windows 10, Windows 8 / 8.1, or Windows 7:
C:\ProgramData\AVAST Software\Avast\report
aswboot.txt file.Submit a support file
When you have created and located the report, it should be included in the diagnostic support file, which can be created using the Avast Support Tool.
For detailed instructions, refer to the following article:
- Avast Ultimate 19.x
- Avast Premier 19.x
- Avast Internet Security 19.x
- Avast Pro Antivirus 19.x
- Avast Free Antivirus 19.x
- Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
- Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit