This article contains instructions to create a video showing an issue with an Avast app on Android, then send your video to Avast Support for analysis. We recommend you to provide as many details as possible.
Create a video
- Install AZ Screen Recorder from Google Play Store.
- On the Home screen of your device, tap the AZ Screen Recorder icon to open the app.
- Tap the
video icon to start recording. If prompted, tap Start now to allow recording.
From that moment, everything you do on your device is recorded. - While your device screen is being recorded, try to take all of the steps to reproduce your issue including the incorrect behavior, error messages, attempts to resolve the issue, etc.
- When you are ready to stop recording, tap the red AZ Screen Recorder timer, then tap the ☐ stop (square) icon that appears.
- On the Video saved pop-up, tap the share icon and select your preferred cloud storage provider (for example, Google Drive or Dropbox).
- Open your selected cloud storage app, then create and copy a shareable link. For more details, refer to your cloud storage provider's documentation.
video icon to start recording. If prompted, tap Start now to allow recording.
share icon and select your preferred cloud storage provider (for example, Google Drive or Dropbox).
Send your video to Avast Support
Sending a message directly from the Avast Android app ensures that Avast Support agents receive additional data from your device that can help fix the problem.
In some apps, you can only send a direct message to Avast Support if you have a paid subscription.
- Open Avast One and go to Profile ▸ Help and support.
- Select Contact support, or tap the Frequently asked questions text 5 times.
- In the form, provide your name, email address, the detailed issue description, and paste a link to the video. Then, tap Send.
Profile ▸ Help and support.
- Open Avast Mobile Security and go to
☰Menu (three lines) ▸ Help and feedback. - Select Avast direct support, or tap the FAQS text 5 times.
- In the form, provide your name, email address, the detailed issue description, and paste a link to the video. Then, tap Message us.
- Open Avast Cleanup and go to
☰Menu (three lines) ▸ Help & Feedback. - Select Direct support, or tap FAQ text 5 times.
- In the form, provide your name, email address, the detailed issue description, and paste a link to the video. Then, tap Submit.
- Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Help ▸ Contact support.
- In the form, provide your name, email address, the detailed issue description, and paste a link to the video. Then, tap Send.
Settings (the gear icon) ▸ Help ▸ Contact support.
- Open Avast AntiTrack and go to Setting (the gear icon) ▸ Support.
- In the form, provide your name, email address, the detailed issue description, and paste a link to the video. Then, tap Send message.
Setting (the gear icon) ▸ Support.
- Open Avast Secure Browser, and go to
…Menu (three dots) ▸ Settings ▸ Help and Feedback.
- In the form, provide your email address, the detailed issue description, and paste a link to the video. Then, tap Submit.
Settings ▸ Help and Feedback.
Avast Support agents will investigate your issue and contact you as soon as possible.
- Avast One 2.x for Android
- Avast Mobile Security 6.x for Android
- Avast Cleanup 6.x for Android
- Avast SecureLine VPN 6.x for Android
- Avast AntiTrack 1.x for Android
- Avast Secure Browser 6.x for Android
- Google Android 6.0 (Marshmallow, API 23) or later
Updated on: 02/06/2022
