Troubleshooting common issues with Avast Cleanup Premium

This article contains troubleshooting steps for issues related to Avast Cleanup Premium.

For general information related to Avast Cleanup Premium, refer to the following article:

Why am I getting the error, "Well, this is embarrassing..."?

This error commonly occurs when there are conflicts with Windows services configuration. For detailed troubleshooting steps, refer to the following article:

Why won't Avast Cleanup Premium open?

This error commonly occurs when certain program files are outdated, corrupted, or missing. To troubleshoot this issue, follow the steps below:

  1. Uninstall the program. For detailed uninstallation instructions, refer to the following article:
  2. Re-install the program. For detailed installation instructions, refer to the following article:
  3. If Avast Cleanup Premium still fails to open, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why is Avast Cleanup Premium frozen?

This error can occur while Avast Cleanup Premium is scanning your PC. To troubleshoot this issue, follow the steps below:

  1. Uninstall the program. For detailed uninstallation instructions, refer to the following article:
  2. Re-install the program. For complete installation instructions, refer to the following article:
  3. If Avast Cleanup Premium still freezes, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:

Why is the program I want to use unresponsive now that Avast Cleanup Premium is installed?

You may have accidentally put the program to sleep during initial Avast Cleanup Premium setup. To troubleshoot this issue, follow the steps below:

  1. Double-click the Avast Cleanup Premium icon on your desktop to open the program.
  2. Click All functions (the grid icon) on the right side of the main Avast Cleanup Premium dashboard.
  3. Select Show background & startup programs.
  4. Scroll to programs sleeping, and click it to expand the section.
  5. Click Wake next to the program you want to use.
  6. If the program you want to use still doesn't open, contact Avast Support, and include a screenshot of your most recent order confirmation email. To contact Avast Support, use the contact form linked below:
  • Avast Cleanup Premium 19.x for Windows
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

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