Avast SecureLine VPN - FAQs

General

What is a VPN?

A Virtual Private Network (VPN) protects the data you upload and download from the internet by functioning as a private tunnel through the internet. It effectively anonymizes your internet activity and secures your connection when using public Wi-Fi, such as in cafes or airports.

What is Avast SecureLine VPN?

Avast SecureLine VPN is an application that allows you to connect to the internet via secure Avast VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. Avast SecureLine VPN can be used any time you want to connect to the internet with extra security and privacy. This is especially recommended when you are connected to a public or unsecured wireless network.

Avast SecureLine VPN mainly offers:

  • Protection: When many people connect to the same public network, attackers can capture sensitive data, such as logins and passwords. The encrypted VPN connection provides efficient protection against these types of attacks.
  • Anonymization: With broadband connections, many people have fixed IP addresses that can be tracked when browsing sensitive sites. With a VPN connection, the browsing session is effectively anonymized - the IP address the remote server sees is the address of the VPN server, not the user.
  • Unrestricted access to the internet: When connected to a VPN server in another location, you gain access to content that may be restricted in your location. This allows you to browse freely, even from countries with web censorship.

Download and Installation

What are the system requirements for Avast SecureLine VPN?

  • Windows 10 except Mobile and IoT Core Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 or later, any Edition (32 or 64-bit)
  • Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE2 instructions)
  • Advanced features, like Smart VPN and improved connection methods are available for Windows 10
  • 256 MB RAM or above
  • 300 MB free space on the hard disk
  • Internet connection to download, activate, and use the VPN service
  • Optimal standard screen resolution no less than 1024 x 768 pixels is recommended
  • Apple macOS 11.x (Big Sur), Apple macOS 10.15.x (Catalina), Apple macOS 10.14.x (Mojave), Apple macOS 10.13.x (High Sierra), Apple macOS 10.12.x (Sierra)
  • Advanced features, like improved connection methods, are available for Apple macOS 10.15 and later
  • 90 MB free space on the hard disk
  • Intel based Mac with 64-bit processor
  • Internet connection to download, activate, and use the VPN service
  • Optimally standard screen resolution not less than 1280 x 800 pixels
  • Google Android 6.0 (Marshmallow, API 23) or later
  • Internet connection to download, activate, and use the VPN service
  • Apple iOS 12.0 or later
  • Internet connection to download, activate, and use the VPN service
The latest version of Avast SecureLine VPN is not supported by and cannot be run on Windows Vista or Windows XP. If you use Windows Vista or Windows XP, you can download Avast SecureLine VPN version 5.0.407. However, this is an older version of the application and it does not receive updates.
Avast SecureLine VPN is not supported and cannot be installed or run on Symbian, Microsoft Windows Phone/Mobile, Bada, WebOS, or any mobile operating system other than Android or iOS.

How can I download and install Avast SecureLine VPN?

  1. Click the button below to download the Avast SecureLine VPN setup file, and save it to a familiar location on your PC (by default, downloaded files are saved to your Downloads folder). Download Avast SecureLine VPN for Windows
  2. Right-click the downloaded setup file avast_secureline_setup.exe and select Run as administrator from the context menu.
  3. Follow the on-screen instructions to install Avast SecureLine VPN on your PC.

After installing Avast SecureLine VPN, you may need to manually activate your subscription using your Avast Account or a valid activation code. For detailed instructions, refer to the following articles:

  1. Click the button below to download the Avast SecureLine VPN setup file, and save it to a familiar location on your Mac (by default, downloaded files are saved to your Downloads folder). Download Avast SecureLine VPN for Mac
  2. Double-click the downloaded setup file avast_secureline_mac.dmg.
  3. Double-click the Avast SecureLine VPN icon in the installation wizard.
  4. Follow on-screen instructions to install Avast SecureLine VPN on your Mac.

After installing Avast SecureLine VPN, you may need to manually activate your subscription using your Avast Account or a valid activation code. For detailed instructions, refer to the following articles:

  1. Download and install the latest version of Avast SecureLine VPN from Google Play Store.
  2. Once installation is complete, tap Open to start using the app. Avast SecureLine VPN requires a valid subscription to use.
  3. Choose a plan or tap More optionsAlready purchased? to activate a previously purchased subscription using your Avast Account or a valid activation code.

For detailed instructions, refer to the following articles:

  1. Download and install the latest version of Avast SecureLine VPN from the App Store.
  2. Once installation is complete, tap Open to start using the app. Avast SecureLine VPN requires a valid subscription to use.
  3. Choose a plan or tap Already purchased? to activate a previously purchased subscription using your Avast Account or a valid activation code.

For detailed instructions, refer to the following articles:

Can I use Avast SecureLine VPN without installing Avast Antivirus?

Yes. Avast SecureLine VPN is a standalone application. You do not need Avast Free Antivirus or Avast Premium Security installed on your PC to use Avast SecureLine VPN.

Yes. Avast SecureLine VPN is a standalone application. You do not need Avast Security or Avast Premium Security installed on your Mac to use Avast SecureLine VPN.

Is Avast SecureLine VPN included when I purchase Avast Premium Security?

No. Avast SecureLine VPN requires a separate subscription to use. You cannot use an Avast Premium Security subscription to activate Avast SecureLine VPN.

You can purchase a separate Avast SecureLine VPN subscription via the official Avast website. Alternatively, you can purchase an Avast subscription bundle that is valid for multiple products (such as Avast Ultimate).

What is the Avast SecureLine VPN browser extension and how can I install it?

The Avast SecureLine VPN browser extension is an optional installable component that allows you to conveniently adjust certain aspects of Avast SecureLine VPN behavior directly via Google Chrome or Mozilla Firefox. To learn how to install and use the Avast SecureLine VPN browser extension on Windows or Mac, refer to the following article:

Subscription and Activation

How do I activate an Avast SecureLine VPN subscription?

For detailed activation instructions, refer to the following article:

Can I use my Avast SecureLine VPN subscription on multiple devices?

When you purchase an Avast SecureLine VPN (Multi-Device) subscription, you can activate your subscription on up to 10 devices simultaneously. You can transfer your subscription freely between devices and platforms.

If you purchased Avast SecureLine VPN (Multi-Device) before April 2021, you can activate your subscription on up to 5 devices simultaneously. You can transfer your subscription freely between devices and platforms.

To check which subscription you purchased, check the order confirmation email, or your Avast Account that is linked to the email address you provided at checkout.

What happens after my 7-day free trial ends?

When your 7-day free trial ends, your selected subscription automatically starts so that you can continue using Avast SecureLine VPN. You are charged for your subscription on the day that your free-trial period ends.

If you no longer want to use Avast SecureLine VPN, you need to cancel your subscription during the free-trial period via Google Play Store.

If you no longer want to use Avast SecureLine VPN, you need to cancel your subscription during the free-trial period via the App Store.

How can I cancel my subscription?

For information about canceling an Avast subscription, refer to the following article:

Even if you are still in a free trial period, you need to cancel your subscription via Google Play Store, otherwise you will be charged for the subscription when the free-trial period ends.
Even if you are still in a free trial period, you need to cancel your subscription via the App Store, otherwise you will be charged for the subscription when the free-trial period ends.

How can I transfer my Avast SecureLine VPN subscription to another device?

To learn how to transfer your subscription to a new device, refer to the following article:

What should I do if activation is unsuccessful?

Ensure that your subscription is valid for Avast SecureLine VPN. You cannot use an Avast Premium Security subscription to activate Avast SecureLine VPN.

If activation is unsuccessful, refer to the following article for advice:

Settings and Usage

How do I get started using Avast SecureLine VPN?

To learn how to start using Avast SecureLine VPN, refer to the following article:

How do I know that the VPN is active and working?

After you enable Avast SecureLine VPN by clicking the red OFF slider on the main application screen so that it changes to green ON, Avast SecureLine VPN displays the text Your online privacy is protected.

After you tap Connect on the main app screen, Avast SecureLine VPN displays the text Connected.

How do I adjust Avast SecureLine VPN settings?

  1. Open Avast SecureLine VPN and go to MenuSettings.
  2. Select from the following options in the left panel:
    • VPN mode: Enable Smart VPN, or select Manual if you want to manually enable and disable Avast SecureLine VPN connection. You can also configure your auto-connect settings and add trusted (private) networks.
    • General: Manage notifications, startup preferences, and content language within the app. You can also opt in to become a beta tester for new versions of Avast SecureLine VPN.
    • Pair devices: If you have an Avast SecureLine VPN (Multi-Device) subscription, you can use this option to activate Avast SecureLine VPN on your other devices. For instructions, refer to the following article:
  1. Open Avast SecureLine VPN and go to Preferences (the gear icon).
  2. Select from the following options in the left panel:
    • General: Manage notifications and startup preferences. You can also opt in to become a beta tester for new versions of Avast SecureLine VPN.
    • Network security: Manage auto-connect settings.
    • Pair devices: If you have an Avast SecureLine VPN (Multi-Device) subscription, you can use this option to activate Avast SecureLine VPN on your other devices. For instructions, refer to the following article:
  1. Open Avast SecureLine VPN and go to Settings (the gear icon).
  2. Select from the following options:
    • Account: View details of your current subscription.
    • Connection rules: Manage automatic connection and disconnection options, and enable split tunneling.
    • Troubleshooting: View frequently asked questions about the app, access the Avast Forum, or contact Avast Support.
    • General: Rate the app, manage notifications and personal privacy settings, check the app version number, or view the end user license agreement.
  1. Open Avast SecureLine VPN and go to Settings (the gear icon).
  2. Select from the following options:
    • Account: View details of your current subscription.
    • Connection rules: Manage automatic connection and disconnection options.
    • Troubleshooting: Reinstall the VPN profile (this resets the VPN Configuration permission on your device), view frequently asked questions about the app, or contact Avast Support.
    • General: View the Avast Terms of Service, Privacy Policy, or manage personal privacy settings.

What is Split Tunneling?

Split Tunneling ensures that certain apps never connect to the internet via Avast VPN servers, even when Avast SecureLine VPN is enabled. For example, you can specify that your email app is excluded from VPN connection, allowing you to send and receive emails from your real location, but still access online content without restrictions when you use your preferred web browser app. For more information, refer to the following article:

Can I ensure Avast SecureLine VPN enables automatically when I connect to an unsecured Wi-Fi network?

Yes. For detailed instructions, refer to the following article:

What is a trusted network?

You can add private networks, such as your home or work Wi-Fi, to your trusted networks list. You can then choose to exclude these trusted networks from your VPN auto-connect settings. This means that Avast SecureLine VPN connects automatically every time you are connected to a Wi-Fi network, except when you are connected to your trusted networks.

You can add private networks, such as your home or work Wi-Fi, to your trusted networks list. Trusted networks are excluded from your VPN auto-connect settings. This means that Avast SecureLine VPN connects automatically every time you are connected to a Wi-Fi network, except when you are connected to your trusted networks.

To learn how to enable automatic connection and add trusted networks, refer to the following article:

How do I check which version of Avast SecureLine VPN I have?

  1. Open Avast SecureLine VPN and go to MenuAbout.
  2. The app version number is listed under Software version.
  1. Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ About.
  2. The app version number is listed under Current version.

Connection

How does Smart VPN work?

Smart VPN is only available on PCs running Windows 10.

When enabled, Smart VPN automatically connects or disconnects your VPN according to your preferences. To manage when Smart VPN automatically connects, go to MenuSettingsVPN ModeSmart VPN. The following options are available:

  • I connect to unknown networks
  • I use torrent
  • I go on banking sites
  • I stream videos

The following options are available to further customize Smart VPN behavior:

  • Add rule: Specify websites that always trigger Smart VPN connection. You can additionally select which server location you want to connect to each time you access this website.
  • Add sites: Specify websites that are always excluded from your Smart VPN connection settings.

Can I use Avast SecureLine VPN with any type of internet connection?

Yes. Avast SecureLine VPN connects over any wired or wireless internet connection.

How do I connect to a different VPN server location?

  1. Open Avast SecureLine VPN, then click Change on the main application screen.
  2. Select a location from the list.

Avast SecureLine VPN automatically connects to the new location you selected.

The option to change the VPN server location via the main application screen is not available when Smart VPN is enabled. This is because Smart VPN always connects to the fastest server location available, or to the server location that you specified in your Smart VPN settings.

For more information about managing your Smart VPN settings, refer to the following section in this article:
  1. Open Avast SecureLine VPN, then tap Server location at the bottom of the main app screen.
  2. Select a location from the list.

Avast SecureLine VPN automatically connects to the new location you selected.

What kind of encryption does Avast SecureLine VPN use?

Avast SecureLine VPN uses the AES 256 bit encryption key, which is bank grade encryption. It also uses Open SSL and certificate authentication.

What ports does Avast SecureLine VPN run on?

Avast SecureLine VPN for Windows starts primarily with port 553 UDP and then runs on one of the ports in the range of 50 to 32767 TCP.

Avast SecureLine VPN for Mac runs on ports 50, 500, 1701, and 4500.

What protocols does Avast SecureLine VPN use?

Avast SecureLine VPN for Windows uses Open VPN on UDP.

Avast SecureLine VPN for Mac uses IPsec.

Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For Avast SecureLine VPN to work properly, IPSec or VPN passthrough must be enabled.

Does Avast SecureLine VPN allow P2P connections?

Yes. Avast SecureLine VPN allows peer-to-peer (P2P) connections through our data center locations listed below:

  • Prague, Czech Republic
  • Frankfurt, Germany
  • Amsterdam, Netherlands
  • New York City, New York
  • Miami, Florida
  • Seattle, Washington
  • London, United Kingdom
  • Paris, France

Why is my internet connection slower when I connect to Avast SecureLine VPN?

You may experience a slower internet connection when using Avast SecureLine VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

Troubleshooting

How can I uninstall Avast SecureLine VPN?

For detailed uninstallation instructions, refer to the following article:

Removing Avast SecureLine VPN from your device does not automatically cancel your subscription. For information about canceling an Avast subscription, refer to the following article:

What should I do if Avast SecureLine VPN is unable to establish a connection?

If Avast SecureLine VPN is unable to establish a connection, try the following troubleshooting steps:

  • Check that your internet connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different Avast server location.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that Avast SecureLine VPN won't work properly.
  • Restart your PC and try connecting to Avast SecureLine VPN again.
  • Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
  • Confirm that your subscription is active. Open Avast SecureLine VPN, and go to MenuMy subscriptionsSubscriptions on this PC. Ensure Active appears next to Avast SecureLine VPN.

If Avast SecureLine VPN is still unable to establish a connection, try to uninstall and reinstall the application. For detailed instructions, refer to the following articles:

  • Check that your internet connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different Avast server location.
  • Disconnect other VPN services that may be running on your Mac. If you are connected to another VPN, it is likely that Avast SecureLine VPN won't work properly.
  • Restart your Mac and try connecting to Avast SecureLine VPN again.
  • Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For Avast SecureLine VPN to connect and function properly, ensure that IPsec or VPN passthrough is enabled.
  • Check the configuration of your firewall. Consult your firewall vendor to check that UDP port 500 and UDP port 4500 are open on your firewall.
  • Confirm that your subscription is active. Open Avast SecureLine VPN, and go to MenuSubscription. Ensure Your subscription is active appears at the top of the screen.

If Avast SecureLine VPN is still unable to establish a connection, try to uninstall and reinstall the application. For detailed instructions, refer to the following articles:

  • Check that your internet connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different Avast server location.
  • Disconnect other VPN services that may be running on your Android device. If you are connected to another VPN, it is likely that Avast SecureLine VPN won't work properly.
  • Confirm that your subscription is active. Open Avast SecureLine VPN, go to Settings (the gear icon) ▸ Subscription. Ensure your subscription type and Activation code appear on the screen.
  • Try to uninstall and reinstall the app. For detailed instructions, refer to the following articles:

If Avast SecureLine VPN is still unable to establish a connection, the problem may be caused by the network policies of the Wi-Fi or cellular network you are connected to.

  • Check that your internet connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different Avast server location.
  • Disconnect other VPN services that may be running on your iOS device. If you are connected to another VPN, it is likely that Avast SecureLine VPN won't work properly.
  • Reinstall the VPN profile. Open Avast SecureLine VPN, go to Settings (the gear icon) ▸ VPN profile. Tap Agree & continue on the Logging Policy and Use screen, then follow the on-screen instructions to give permission to add VPN configurations.
  • Confirm that your subscription is active. Open Avast SecureLine VPN, and go to Settings (the gear icon) ▸ Subscription. Ensure your subscription type and Activation code appear on the screen.
  • Try to uninstall and reinstall the app. For detailed instructions, refer to the following articles:

If Avast SecureLine VPN is still unable to establish a connection, the problem may be caused by the network policies of the Wi-Fi or cellular network you are connected to.

Why can't I access my email when Avast SecureLine VPN is connected?

When Avast SecureLine VPN is connected, you may experience problems sending emails from an email client, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail (Mac). For more information, refer to the following article:

Avast SecureLine VPN does not affect sending emails from web-based email accounts accessed via a web browser.

What should I do if a website reports that my location is incorrect?

If a website reports that your location is incorrect, or if you suspect that your location is not properly hidden, refer to the following article for detailed troubleshooting steps:

Why am I getting the error, "Sorry, the SecureLine VPN server has refused your license file"?

This error commonly occurs when your account has been temporarily suspended for violating the terms of our End User License Agreement. To reactivate your account, contact Avast Support.

Why am I getting the error, "Maximum connections reached"?

This error occurs when too many devices try connecting to the Avast SecureLine VPN servers using the same activation code. We recommend ensuring that Avast SecureLine VPN is not activated or connected on any unused devices.

If you suspect that your activation code is being used without your permission, contact Avast Support.

You can check the maximum number of devices for your subscription in the order confirmation email, or in your Avast Account that is linked to the email address you provided at purchase.

If you are already using your subscription on the maximum number of devices, you need to deactivate your subscription on an existing device before activating a new device. For instructions, refer to the following article:

Why am I getting the error, "We've got something"?

This error occurs if Avast SecureLine VPN fails to connect, and displays a 6-digit code, or multiple 6-digit codes. To troubleshoot this issue, refer to the following article:

Why can't I browse the internet when I connect to Avast SecureLine VPN?

If you can't browse the internet while connected to Avast SecureLine VPN, try the following solutions:

  • Check the signal strength of your Wi-Fi. Some hotels or hotspots have weak Wi-Fi signals.
  • Verify that you have accepted the Terms and Conditions of the Wi-Fi hotspot provider. To do so, open your browser and, if prompted, accept the terms of the provider to connect.
  • Try using a different browser.
  • Ensure that your DNS resolver is working properly (in Windows 8 or later). To do so, disable the smart multi-homed name resolution service by following instructions in the following article:

Why did I receive the error message "SecureLine has encountered a technical issue"?

If the Avast SecureLine VPN screen is blank apart from the error message SecureLine has encountered a technical issue, try the following solutions:

  • Check that your internet connection works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Restart your PC and try connecting to Avast SecureLine VPN again.

If this solution does not work, try to uninstall and reinstall the application. For detailed instructions, refer to the following articles:

How can I prevent the WebRTC leak on my browser?

WebRTC is a feature that various browsers (such as Google Chrome and Mozilla Firefox) apply because it supports B2B applications such as voice calling, video chat, and P2P file sharing without the need for plugins. In Windows, macOS, and Android systems, this feature potentially enables IP addresses to be visible even when you are connected to a VPN such as Avast SecureLine VPN.

We are actively looking for a solution to this issue. In the meantime, protect your privacy by blocking or disabling WebRTC. You can also avoid this vulnerability by using a browser that does not apply WebRTC (such as Safari or Internet Explorer).

For more details, refer to the following article:

Where can I find Avast SecureLine VPN log files?

For troubleshooting purposes, Avast Support representatives may ask you to provide Avast SecureLine VPN log files. To find the log files, press the Win key and E key simultaneously on your keyboard to open File Explorer, then go to one of the locations below:

  • C:\ProgramData\AVAST Software\SecureLine\log
  • C:\ProgramData\AVAST Software\Avast\log

Look for the vpn_engine.log file. If you are using an older version of Avast Antivirus, the file could be named SecureLine.log.

If you cannot locate the ProgramData folder in your system, refer to the following instructions from Windows support:

How do I send a message to Avast Support?

If you experience issues with Avast SecureLine VPN, you can send a message to Avast Support using the contact form linked below:

If you experience issues with Avast SecureLine VPN, we recommend sending a message directly from the Avast SecureLine VPN app to ensure that our representatives receive device logs to help resolve the issue as quickly and effectively as possible. To send a message to Avast Support, follow the steps below:

  1. Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Help.
  2. Tap Contact support.
  3. Enter the required information into the text boxes and tap Send.

If you experience issues with Avast SecureLine VPN, we recommend sending a message directly from the Avast SecureLine VPN app to ensure that our representatives receive device logs to help resolve the issue as quickly and effectively as possible. To send a message to Avast Support, follow the steps below:

  1. Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Help.
  2. Tap Contact support.
  3. Enter the required information into the text boxes and tap Send.

Other

When is the regularly scheduled maintenance?

Regular maintenance occurs every Saturday at 6PM EST (GMT/UTC -5), or 6PM EDT (GMT/UTC -4) during daylight saving time, and lasts for 1 hour. Your service is not typically affected by this maintenance.

Why do Gmail and Live Mail send me suspicious activity alerts when I'm connected to Avast SecureLine VPN?

When you connect to the internet and use Avast SecureLine VPN with a different location, Gmail and Live Mail may detect this change. You may receive an email reporting suspicious activity, and be asked to change your password if you think someone in a different location has accessed your email.

Why do certain websites claim that I'm connected to a different city than the city I selected as my VPN location?

Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

  • Avast does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
  • The website may be using an outdated version of the geolocation database.
  • Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.
  • In certain locations we rent dedicated servers, and the IP geolocation databases are updated by the server provider on Avast's behalf. Because Avast is a Czech company, these providers may indicate the location as Czech Republic. When this occurs, we work with the providers to update the information with the correct locations of our servers.

Why is Avast SecureLine VPN a paid product when other VPN services are free?

To support the continued development of Avast SecureLine VPN and give you access to the best VPN technology, Avast SecureLine VPN is a paid product.

Many free VPN services sell your data to 3rd parties, place ads and videos into your browser, and slow down your internet connection.

Avast SecureLine VPN never compromises user experience or privacy. We do not share or sell your data to 3rd parties, nor do we monitor your internet activity. Avast SecureLine VPN does not interfere with your internet connection and does not contain 3rd-party ads.

Does Avast SecureLine VPN log user information?

Avast SecureLine VPN stores connection logs, which include information such as the time you connect and disconnect, the duration of the connection, and bandwidth usage. This information is used for diagnostic purposes and to help prevent abuse of the VPN connection.

We do not log activity such as the websites you visit, what data is transferred, and which IP addresses are accessed. For more information, refer to the Avast Privacy Policy.

How can I provide feedback about the app or ask for help?

If you want to provide feedback or show appreciation and support for Avast SecureLine VPN, you can:

  • Write a positive review on Google Play Store.
  • Write a positive review on the App Store.
  • Tell your friends about our apps via Facebook or Twitter.
  • Post reviews in Android related forums.
  • Post reviews in iOS related forums.

If you have a technical issue with Avast SecureLine VPN or an idea how to improve it:

  • Send feedback from the app. The feedback section is accessible from Settings (the gear icon) ▸ HelpContact support.
  • Send feedback from the app. The feedback section is accessible from Settings (the gear icon) ▸ HelpContact support.
  • Report feedback via our support pages.
  • Avast SecureLine VPN 5.x for Windows
  • Avast SecureLine VPN 4.x for Mac
  • Avast SecureLine VPN 6.x for Android
  • Avast SecureLine VPN 6.x for iOS
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Google Android 6.0 (Marshmallow, API 23) or later
     
  • Apple iOS 12 or later
  • Compatible with iPhone, iPad, and iPod touch

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