Avast Passwords for Windows and Mac - FAQs

This article is about Avast Passwords installed on Windows PC and Mac. For information about Avast Passwords on mobile devices, read the following article:

General

What is Avast Passwords?

Avast Passwords is an easy to use password manager. It securely stores your sensitive information and enables you to quickly log into your online accounts and complete web forms.

Many internet browsers offer to store your identity information, however, this is not very secure and can be easily hacked. When you use Avast Passwords you can quickly import any information stored in your internet browser(s), and be sure it is stored with top of the line security.

Which operating systems does Avast Passwords support?

  • Microsoft Windows 10 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 8 / 8.1 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 7 Service Pack 1 or higher (any Edition, 32-bit or 64-bit)
  • Microsoft Windows Vista Service Pack 2 or higher (any Edition except Starter, 32-bit or 64-bit)
  • Microsoft Windows XP Service Pack 3 (any Edition, 32-bit or 64-bit)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)

We also offer mobile versions of Avast Passwords for Android (4.1 or higher), and iOS (8 or higher). For more information, read the following article:

What are the major features offered by Avast Passwords?

Avast Passwords offers several features to help you keep track of your passwords and sensitive data.

  • Autofills forms and logins to save you time.
  • Auto-captures passwords whenever you log into a new site.
  • Generates secure passwords for you.
  • Imports your passwords from your internet browser(s).
  • Syncs data for free across devices via your Avast Account.

Is Avast Passwords more secure than storing my passwords in my internet browser?

Yes. When you store passwords in your internet browser, they are stored on your device along with the information necessary to decrypt them and are therefore easy to hack. Avast Passwords stores your passwords with a much more secure level of encryption, and protects all your data with a password known only to you, so that your data remains safely hidden from any unauthorized access.

How do I start using Avast Passwords?

To configure Avast Passwords, follow these steps:

  1. Open the Avast Antivirus user interface and go to PrivacyPasswords.
  2. Create your Master Password.
  3. Click Activate in Google Chrome, and follow these steps in your internet browser.
  4. Return to the Passwords screen in Avast Antivirus.
  5. Click Activate in Mozilla Firefox, and follow these steps in your internet browser.
  6. Return to the Passwords screen in Avast Antivirus.

When you activate the Avast Passwords extension, the passwords saved in your internet browser(s) are automatically imported to Avast Passwords. If you do not have any passwords saved in your browser(s), you need to click Add manually and provide the login details for your online accounts one by one.

After configuring Avast Passwords, you can:

  • Click Analyze passwords to check the strength of your passwords.
  • Click Add account to secure a new account with your Master Password.
  • Click Add note to secure a new note with your Master Password.

For more information read the following article:

  1. Open the Avast Passwords user interface.
  2. Click Start now! to create your passwords vault.
  3. Create your Master Password.
  4. Install the Avast Passwords extension in your internet browser(s).
  5. Enable the extension in your internet browser(s) by following the on-screen instructions.
  6. Import passwords from other internet browser or passwords managers by clicking the corresponding icon.

Avast Passwords is ready to use, you can import your accounts by clicking Import accounts or creating new ones by clicking Add in the top-right corner of the Avast Passwords window.

Importing passwords does not automatically delete them from your internet browser(s). When the import is complete, we recommend you manually delete any saved passwords from your browser(s). For more details, refer to your internet browser documentation.

How can I upgrade to the paid Avast Passwords Premium version?

Follow these steps to upgrade to the premium version of Avast Passwords:

  1. Open the Avast Antivirus user interface and go to Settings ▸ Subscription.
  2. Click the Buy now button in the Avast Passwords section.
  3. Follow the on-screen instructions to upgrade your product.

Which internet browsers are supported?

Avast Passwords is currently available for Google Chrome and Mozilla Firefox, and is included in Avast SafeZone Browser by default.

Currently no extensions are supported in the Microsoft Edge browser. However, Microsoft plans to introduce extension support for Edge in the future.

Avast Passwords is currently available for Safari, Google Chrome and Mozilla Firefox.

If you use Avast Passwords on your Android or iOS device, refer to the following article:

Is Avast Passwords included in all editions of Avast Antivirus?

The basic Avast Passwords features are available with all editions of Avast Antivirus. For additional premium features, you can upgrade to the Avast Passwords Premium version.

How can I uninstall Avast Passwords?

Avast Passwords can be uninstalled direcly via Avast Antivirus in SettingsComponents or via the Avast Setup wizard in Control Panel.

For more information, read the following instruction:

There two methods of the Avast Passwords uninstallation as follows:

  • You have installed Avast Passwords using App Store: click Go on the Finder bar in the top-left of your Mac screen and select Applications from the list. Then drag and drop the Avast Passwords icon from the Application folder to the trash bin.
  • You did not install Avast Passwords using App Store: click Help on the Avast Passwords in the top-left corner of your Mac screen and select Uninstall.
Removing Avast Passwords deletes all the data you have saved locally in the application (including passwords and notes).

Features & Settings

How can I add or change passwords stored in Avast Passwords?

Avast Passwords recognizes when you enter a new password or login details on a website. It asks automatically if you would like to save the entry.

Alternatively, you can add the details of an account manually on the Avast Passwords screen by following these steps:

  1. Click Add account.
  2. Optionally select a color for the account (this color appears in the account icon), then provide the following details:
    1. Account name: a name that will allow you to easily find and recognize your account.
    2. Web address: the website address of the account, for example https://www.example.com.
    3. Username: the username (often an email address) that you use to log into the account.
    4. Password: the password that you currently use to log into the account.
    5. Note: any information related to this account.
    6. Click Save to confirm the data.

To edit or delete previously added account details:

  1. Click an account tile to open the related details.
  2. Click Edit, then:
    • Modify the data for the existing account, and click Save to confirm your changes.
    • Click Delete to completely remove the account.
  1. Click Add+.
  2. Optionally select a color for the account (this color appears in the account icon), then provide the following details:
    1. Service name: a name that will allow you to easily find and recognize your account.
    2. URL: the website address of the account, for example https://www.example.com.
    3. Username: the username (often an email address) that you use to log into the account.
    4. Password: the password that you currently use to log into the account.
    5. Note: any information related to this account.
    6. Click Save to confirm the data.

To edit or delete previously added account details:

  1. Click an account tile to open the related details.
  2. Click one of the following options:
    • Click Edit, then modify the data for the existing account, and click Save to confirm your changes.
    • Click Delete to completely remove the account.

How can I import passwords from internet browsers and other password managers?

Avast Passwords stored in your internet browser(s) and in other password managers can be imported during an initial Avast Passwords setup. If you skipped this step earlier, follow this instruction:

  1. Open the Avast Antivirus user interface and go to SettingsPasswords.
  2. Scroll down to the Import Passwords section, and click Import next to the Do you want to import passwords from your internet browser?.
  1. Click Avast Passwords in the top-left corner of your Mac screen and select Preferences....
  2. Click the Import tab to select a password manager or a internet browser that you want to import your passwords from.
  3. Follow the on-screen instructions to complete the import.

We recommend deleting passwords from your internet browser(s) once they have been successfully imported to Avast Passwords.

How can I export passwords from Avast Passwords?

If you would like to export your passwords from Avast Passwords, follow these steps:

  1. Open the Avast Antivirus user interface and go to SettingsPasswords.
  2. Scroll down to the Export Passwords section, and click Export next to one of the following options:
    • Do you want export your passwords to a .csv file?
    • Do you want to export your passwords to Google chrome?
    • Do you want to export your passwords to Mozilla Firefox?

Your passwords will be saved in the file with the .CSV extension.

Click Avast Passwords in the top-left of your Mac screen and go to ImportExportExport to CSV to export your passwords to the CSV file.

How can I install the Avast Passwords extension in my internet browser?

Extensions are installed during an initial Avast Passwords setup. If you skipped this step earlier, follow this instruction:

  1. Open the Avast Antivirus user interface and go to SettingsPasswords.
  2. Scroll to the section Browser Integration and click Install next to your preferred internet browser.
  1. Click Avast Passwords in the top-left corner of your Mac screen and select Preferences....
  2. Click the Browser tab.
  3. Click Install extension below the internet browser for which you want to enable the extension.

How can I generate a secure password?

When you access a page containing a form for creating a password, an Avast Passwords key icon is displayed near the password field. Click this button and select Create a new strong password to automatically generate a secure password. A new password is displayed. If you are satisfied, click OK. The password created is stored automatically for the website.

Alternatively, you can use the password generator in the Avast Passwords when you add or edit a new account.

How can I specify how often my Master Password is required?

To specify how often your Master Password is requested:

  1. Open the Avast Antivirus user interface and go to SettingsPasswords.
  2. Specify how often your Master Password is requested by clicking the orange bars in the Security section.
  1. Click Avast Passwords in the top-left corner of your Mac screen and select Preferences....
  2. Click the Security tab.
  3. Specify how often your Master Password is requested by ticking checkboxes next to your preferred options.
If you check the box to lock your Avast Passwords whenever you exit your internet browser session, you may be required to enter the Master Password more frequently than specified if you want to access data in the password vault.

What additional features are available in the paid Avast Passwords Premium version?

When you upgrade to the paid Avast Passwords Premium, you gain additional premium features.

One Touch Login allows you to quickly access your data on your PC by simply tapping the screen of your mobile device whenever the devices are in close proximity. This feature saves you hassle while keeping your data secure.

For more information about this feature, read the following article:

Password Guardian keeps watch over all your stored accounts and notifies you in case a website is breached and your data is compromised. With this quick notice you can take the necessary actions to protect your data.

How can I use One Touch Login?

One Touch Login enables you to use your Android or iOS device to access and use Avast Passwords on your Windows PC without entering your Master Password each time.

To enable and use this feature, read the following article:

Multiple Devices

Is Avast Passwords available for all my devices?

Avast Passwords is currently available for devices running Windows, macOS, Android and iOS.

For more information about Avast Passwords for mobile devices, read the following article:

Can I sync Avast Passwords for all my devices?

You can sync passwords for all supported devices connected to the same Avast Account. To enable synchronization of passwords from the current device:

  1. Open the Avast Antivirus user interface and go to SettingsPasswords.
  2. Scroll to Synchronization, and click Turn on synchronization.
  3. Log into your Avast Account to enable synchronization.

You can sync passwords for all supported devices connected to the same Avast Account. Follow these steps to enable synchronization of passwords from the current device:

  1. Open Passwords and click Setup synchronization and backup at the bottom of the window.
  2. Go to the Sync & Backup tab, and click Create or connect account.
  3. Log into your Avast Account to enable synchronization.
  1. Click Avast Passwords in the top-left corner of your Mac screen and select Preferences....
  2. Go to the Sync & Backup tab, and click Create or connect account.
  3. Log into your Avast Account to enable synchronization.

For detailed instructions to synchronize Avast Passwords data, read the following article:

What is the benefit of connecting Avast Passwords to my Avast Account?

When you connect Avast Passwords to your Avast Account, your information is safely encrypted and ready to synchronize for easy access from any of your connected devices.

Additionally, a backup is created for your Avast Passwords data. The backup can be restored in case you lose access to a device.

For instructions on how to create an Avast Account, read the following article:

For more information about synchronization and restore, read the following article:

Troubleshooting

How can I restore a Avast Passwords backup?

Synchronization enables you to use your Avast Passwords on all of your devices and creates a backup of your password data. If you no longer have access to any of the previously synchronized devices that can authorize your new device, restore a backup of your password data by following the steps in this article:

What should I do if I forgot my Master Password?

We do not store your Master Password locally or on any server, to ensure your privacy. However, there are two methods that can help you restore access to Avast Passwords and your data (if you enabled synchronization) or restore only access to Avast Passwords (if you did not enable synchronization).

Follow one of these instructions according to your Avast Passwords synchronization status before forgetting Master Password:

  • Synchronization was enabled: you can access your data from other devices that are connected to the same synchronization group or restore your data using other devices. To restore your data to the current device:
    1. Uninstall Avast Passwords from Avast Antivirus your PC and install it again.
    2. Open the Avast Antivirus user interface and go to SettingsPasswords.
    3. Click the Turn on synchronization button.
    4. Log into your Avast Account connected with the synchronization group. For detailed instructions to synchronize Avast Passwords data, read the following article:
    5. Accept the request on any other device from your synchronization group. If you don't have access to any other device, you can restore your data backup by following the steps in this article:
  • Synchronization was not enabled: you only can remove your local password data and create a new one. There is no possibility to restore your Avast Passwords data. To run a new Avast Passwords setup:
    1. Uninstall Avast Passwords from Avast Antivirus your PC and install it again.
    2. Open the Avast Antivirus user interface and go to PrivacyPasswords.
    3. Go through the onboarding steps.
  • Synchronization was enabled: you can access your data from other devices that are connected to the same synchronization group or restore your data using other devices. To restore your data to the current devices:
    1. Click Avast Passwords in the left-top corner on your Mac screen and select Remove vault.
    2. Create your new Master Password and start using your new vault.
    3. Click Avast Passwords in the top-left corner of your Mac screen and select Preferences....
    4. Go to the Sync & Backup tab, and click Create or connect account. For detailed instructions to synchronize Avast Passwords data, read the following article:
    5. Log into your Avast Account connected with the synchronization group.
    6. Accept the request on any other device from your synchronization group. If you don't have access to any other device, you can restore your data backup by following the steps in this article:
  • Synchronization was not enabled: you only can remove your local vault and create a new one. There is no possibility to restore your Avast Password data. To create a new vault:
    1. Click Avast Passwords in the left-top corner on your Mac screen and select Remove vault.
    2. Create your new Master Password and start using your new vault.

I am unable to open Avast Passwords. What can I do?

If you cannot open Avast Passwords, uninstall and install it again.

Removing Avast Passwords deletes all the data you have saved locally in the application (including passwords and notes).

Why did Avast Passwords stop autofilling the data in my internet browser?

The autofill feature needs to be enabled manually after you reboot your PC. If the Avast Passwords extension icon on your internet browser's toolbar has a red lock, click the icon and type your Master Password to allow the extension to autofill your data.

What can I do when the Avast Passwords browser extension reports an issue?

If the Avast Passwords browser extension reports any issue, follow these steps:

  1. Go to your internet browser Extensions section and uninstall the Avast Passwords browser extenstion. For the instruction on how to uninstall extensions, refer to your internet browser documentation.
  2. Open the Avast Antivirus user interface and go to SettingsPasswords.
  3. Click Install next to a internet browser reporting an issue.
  1. Go to your internet browser Extensions section and uninstall the Avast Passwords browser extenstion. For the instruction on how to uninstall extensions, refer to your internet browser documentation.
  2. Click Avast Passwords in the top-left corner of your Mac screen and select Preferences....
  3. Click the Browser tab.
  4. Click Install extension below the internet browser that shows incorrect status of Avast Passwords.

What can I do if my device is unable to join the synchronization group?

If your device is unable to join your synchronization group, use the backup email to self-authorize your device. For detailed instruction, read the following article:

How can I import my passwords from iCloud Keychain?

Unfortunately, due to the Apple company restrictions, we were not able to implement an easy import method for iCloud Keychain as in case of other passwords managers. We hope that Apple will make this process easier in upcoming releases of the macOS operating systems.

For now, your data can be imported from iCloud Keychain only by following these steps:

This instructions contains advanced technical steps and we recommend to perform them only by experienced users.
  1. Open the following Github link:
  2. Follow the on-screen instruction to create a CSV file with your iCloud Keychain passwords.
  3. Once the file is created, click Avast Passwords in the left-top corner on your Mac screen and select Import / Export.
  4. Click Import CSV and the on-screen instructions to complete the import.

What can I do if my passwords displayed by Google Chrome importer seems to be corrupted?

In some cases, passwords imported via the Google Chrome importer may be corrupted. To fix this issue, follow these steps:

  1. Open Google Chrome on your Mac device and go to SettingsProfileLogout.
  2. Log in to your Google Chrome profile using your Google Account.
  3. Click Avast Passwords in the top-left corner of your Mac screen and select Preferences....
  4. Click the Browser tab.
  5. Click the Chrome icon and follow the on-screen instructions.

Your data in Google Chrome importer should be displayed properly.

  • Avast Passwords 1.x

  • Avast Ultimate 17.x
  • Avast Premier 17.x
  • Avast Internet Security 17.x
  • Avast Pro Antivirus 17.x
  • Avast Free Antivirus 17.x

  • Avast Security Pro 13.x for Mac
  • Avast Security 13.x for Mac
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
  • Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit
  • Microsoft Windows XP Home / Professional / Media Center Edition - Service Pack 3, 32-bit

  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)

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