Avast Account - FAQs | Avast

Avast Account - FAQs

General

What is an Avast Account?

An Avast Account is a portal for managing your paid Avast subscriptions. The following options are available via your Avast Account.

  • Subscriptions: Find tools and information to help you manage your Avast subscriptions. Options include download links for all of your purchased products, valid activation codes, and the number of devices where you are currently using the subscription.
  • Billing: Check the next billing date for each subscription, and unsubscribe directly via your Avast Account if you do not want to be charged.

Is an Avast Account created automatically for me when I purchase an Avast product?

No. An Avast Account is not automatically created when you purchase an Avast subscription. You can create an Avast Account manually with an email address that is not already linked to a different Avast Account.

To ensure that a previously purchased Avast subscription appears automatically in your new Avast Account, register the Avast Account with the same email address that you provided at checkout.

How can I create an Avast Account?

To create a new Avast Account, follow the link below:

Create an Avast Account
To ensure that a previously purchased Avast subscription appears automatically in your new Avast Account, register the Avast Account with the same email address that you provided at checkout.

For detailed instructions on how to create an Avast Account, refer to the following article:

What if I don't know the password or email address for my Avast Account?

I don't know my password

You can reset your password using the recover password page.

For detailed instructions, refer to the following article:


I don't know my email address

We recommend checking if an email address is already in the Avast Account database:

  1. Go to the recover password page.
  2. Enter the email address that you think may be correct, and click Continue.

If you see the message An account with this email doesn't exist - yet, the email address is not registered and you can create a new Avast Account with this email address. Or, try entering a different email address.

Subscriptions

Where can I find information about my Avast subscriptions?

To see a list of your Avast subscriptions:

  1. Sign in to your Avast Account using the link below:
  2. Click the Subscriptions tile.

The Subscriptions screen displays your Avast subscriptions.

For more information about the available options, refer to the following article:

How can I cancel an Avast subscription via my Avast Account?

Follow these steps:

  1. Sign in to your Avast Account using the link below:
  2. Click the Subscriptions tile.
  3. Click Unsubscribe under the subscription that you want to cancel.

For detailed instructions on how to cancel an Avast subscription via your Avast Account, refer to the following article:

It is not possible to cancel an Avast subscription purchased via Google Play Store or the App Store using your Avast Account. To learn how to cancel a subscription via one of these vendors, refer to the following article:

What if a subscription does not appear in my Avast Account?

When you purchase an Avast subscription via the official Avast website, the subscription automatically appears in your Avast Account if the email address that you provide at checkout is linked to your Avast Account. You can check which email addresses are currently linked to your Avast Account via Account settingsEmail management.

If you provided a different email address at checkout, you can manually add the missing subscription to your Avast Account. For instructions, refer to the following article:

Avast subscriptions purchased via Google Play Store or the App Store do not appear in your Avast Account.

Settings and Usage

What is Anti-Theft?

Anti-Theft allows you to connect to your lost or stolen Android device, and execute commands remotely from your Avast Account. You cannot control a missing device unless Avast Mobile Security for Android is already installed on the device, and the following requirements are met:

  • The device is turned on and connected to the internet.
  • The Anti-Theft feature is enabled on the device.

Refer to the following article for instructions on controlling a lost or stolen device via your Avast Account:

What is the Community forum?

Click the Community forum tile on the main Avast Account screen to access the Avast Forum. This channel is monitored by Avast Support agents and is a quick way to ask questions and discuss Avast products with other users.

We cannot guarantee that all questions posted in the Avast Forum will receive a response directly from an Avast Support agent.

How can I change my contact email address?

To update the email address where you receive notification emails (for example, notifications about upcoming payments):

  1. Sign in to your Avast Account with your current primary email address using the link below:
  2. Click the Account settings tile.
  3. Under Email Management, select + Add another email.
  4. Enter the new email address and your current Avast Account password, then click Add.
  5. Follow the on-screen instructions to verify the new email address.
  6. When the new email address is verified, return to your Avast Account and click the Account settings tile.
  7. To set the new email address as your primary email address, click Set as primary.

The new email address is now your primary email address. You need to use this email address to sign in to your Avast Account.

How can I change my Avast Account password?

For detailed instructions on how to change your password, refer to the following article:

Troubleshooting

Why do I see the error message 'Authorization Error 400: admin_policy_enforced'?

This error message appears when you try to sign in to your Avast Account using the Continue with Google option while you are signed in to a corporate Google Account managed via Google Apps Device Policy. To resolve this issue, try one of the options below:

  • Return to the Avast Account sign in page. Rather than using the Continue With Google option, manually enter your Avast Account credentials, then click Continue.
  • Return to the Avast Account sign in page and select Continue with Google. From the list of Google Accounts that appears, select a non-corporate Google Account (for example, your personal Google Account). If prompted, enter your Google Account credentials.

You are now signed in to your Avast Account.

To sign in to your Avast Account via Continue with Google, you must choose a Google Account with an email address that is linked to your Avast Account. However, it does not need to be the Primary email address for your Avast Account.

Why is my Avast Account locked?

For added security, we lock your Avast Account if we detect that your password has been leaked online. To unlock your Avast Account, you need to reset your password.

For detailed instructions, refer to the following article:

  • All Avast consumer products
  • All supported operating systems

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