If you report a technical issue related to Avast SecureLine VPN, our support representatives may ask you to create a support package. SecureLine VPN for Mac has a built-in reporting tool that allows you to generate the necessary file. The support package may help us determine the cause of the issue and speed up its solution.
The following instructions assume that SecureLine VPN is already installed on your Mac. If the program is not installed yet, refer to the following instructions first:
Generate a support package in Avast SecureLine VPN for Mac
- Open the SecureLine VPN user interface using one of the following methods:
- Click the Avast SecureLine VPN icon in your menu bar and select Open Avast SecureLine VPN.
- Click Go in the menu bar and select Applications. Then double-click the Avast SecureLine VPN icon.
- Click the Avast SecureLine VPN icon in your menu bar and select Open Avast SecureLine VPN.
- Ensure the Avast SecureLine VPN window is active, then click Help in the top-left menu bar and select Avast Technical Support ▸ Generate support package.
- If prompted, enter your administrator password and click OK.
- Wait while Avast SecureLine VPN generates the support package.
- Select a location and name for the generated file, then click Save.
- Locate the support package file and attach it to your email to Avast Support.
- Avast SecureLine VPN 3.x for Mac
- Apple macOS 10.15.x (Catalina)
- Apple macOS 10.14.x (Mojave)
- Apple macOS 10.13.x (High Sierra)
- Apple macOS 10.12.x (Sierra)
- Apple Mac OS X 10.11.x (El Capitan)
- Apple Mac OS X 10.10.x (Yosemite)