How to request a refund for an Avast subscription

Requesting a refund for an Avast subscription

This article contains information about the Avast refund policy and instructions to request a refund for a purchased Avast subscription.

Refer to the relevant section(s) below:

Am I eligible for a refund?
How can I request a refund?

Refund eligibility

If you are not completely satisfied with your purchased Avast subscription, contact us within 30 days of purchase to receive a full refund. This 30-day-money-back guarantee applies to Avast consumer product subscriptions purchased using the following methods:

Online purchase via the official Avast website.
Online purchase via an offer within another Avast product on Windows PC or Mac.
Online purchase via Google Play.

Avast does not normally offer refunds for products if more than 30 days have passed since purchase.

For detailed information depending on your country, refer to the full Avast refund policy on the following webpage:

Cancellation and refund policy

The 30-day-money-back guarantee does not apply to Avast products purchased using the methods below:

Retail stores or third-party resellers: Contact the store or reseller directly for information about requesting a refund.
The App Store: For information about the App Store's refund policy and instructions to request a refund, refer to the following Apple Support article: Apple Support ▸ Request a refund for apps or content that you bought from Apple.

Request a refund

You can request a refund for an Avast subscription either via the Avast Account that is linked to the email address you provided during the subscription purchase, or by contacting Avast Support.

If your credit card was stolen or you changed your bank account details, contact Avast Support to resolve the issue.

Your Avast Account login is the email address that you provided during the subscription purchase.

To sign into your Avast Account for the first time, refer to the following article: Activating your Avast Account.
If you do not know the password for your Avast Account, you can reset it.
If you do not see your order in your Avast Account, it is possible that the order is associated with another account. Try using a different email address to sign in to your account.

Sign in to your Avast Account using the link below:
- https://id.avast.com/sign-in
Click See your order history on the Order history tile.
Click Request a refund under the order that you want a refund for.
The Request a refund option only appears next to orders that are eligible for a refund. Refer to the Refund eligibility section for more information about Avast's refund policy.
Select Request a refund, then click Continue.
If your order includes multiple subscriptions, tick the box next to each subscription that you want a refund for. Then click Continue to refund.
Select your reason for requesting the refund, then click Request a refund.
Click Close.

Your refund request has now been submitted for processing. The order shows on the Payments screen in your Avast Account with the message: Refund in progress.

When the request has been processed, you will be notified by email.

Click the link below to open the Avast refund request form:
- Request help from Avast
Select your product type.
Use the drop-down menu to select your reason for requesting a refund.
Click Get support.
The contact options available differ according to current availability, as well as your selected product and region. If more than one contact option is available, select your preferred option.
Follow the on-screen instructions to contact Avast Support using the selected contact option.
If you need to locate your Order ID, refer to the following article for instructions on where to find it: Finding your Avast order ID number.

Your refund request has been submitted. An Avast Support agent will contact you to confirm when the request has been processed.

For payments made by credit/debit card or PayPal, the refund process can take up to 7 business days. For other payment methods, the refund process can take up to 14 business days.

All paid Avast consumer products and services

All supported operating systems

Updated on: September-17-2024

List of available regions

Main regions

Requesting a refund for an Avast subscription

Refund eligibility

Request a refund

Was this article helpful?

Need additional help?

Device problems?

Our experts are here to help!

Device problems?

Our experts are here to help!