Avast Account - FAQs

General

What is an Avast Account?

Avast Account is a portal for managing your paid Avast subscriptions. After logging into your Avast Account, you can:

• Download your Avast products.
• Check the details of your Avast subscriptions, including the expiration date and activation code.
• Remotely control your Android devices with the Anti-Theft feature in Avast Mobile Security.

Is an Avast Account created automatically for me when I purchase an Avast product?

An Avast Account is not automatically created when you purchase an Avast product subscription. You can create an account manually with an email address that is not already registered. When the account is created, your Avast Account username is your registered email address.

How can I create an Avast Account?

If you do not have an Avast Account, go to https://id.avast.com/sign-in and click Create an account. Alternatively, click Continue With Google or Continue With Facebook to use your existing account credentials.

For detailed instructions, refer to the following article:

• Creating an Avast Account

Settings and Usage

Can I change the email address I use to log in to my Avast Account?

You can change the primary email used to log in to your Avast Account. You can also add additional email addresses to your account, but you can only use one email address as your account login.

To manage the email addresses connected to your account:

1. Log in to your Avast Account.
2. Click your account name in the top-right corner, then select Account settings.
3. Under Email management, click + Add another email.
4. Enter the new email address and click Add.
5. Check your email inbox and open the email from Avast with the subject: Please verify your email address and click the Verify Email link.
6. Your newly added email is now verified. If the status is not updated, refresh the web page in your browser, or log in to your Avast Account again.
7. To set your newly added email address as your primary email for logging in to your Avast Account, click Set as primary next to your newly added email on the My profile details screen.

The updated email is now your primary email for logging in to your Avast Account.

Can I change the password for my Avast Account?

Yes. To change the password used to log in to your Avast Account:

1. Log in to your Avast Account.
2. Click your account name in the top-right corner, then select Account settings.
3. Under Security, click Change password.
4. Enter your current password and type the new password, then click Confirm.

Your password is now changed.

How can I connect my Avast Account subscription to a product?

To connect your Avast Account subscription to a downloaded and installed product, refer to the following article for instructions:

• Connecting an Avast product with your Avast Account

How can I transfer my subscription to another device?

To transfer your Avast subscription from one device to another, refer to the following article for instructions:

• Transferring an Avast subscription to another device

How can I remotely control my Android devices via Avast Account?

When Avast Mobile Security is installed on your Android device and Anti-Theft is enabled, you can control your device remotely from the Avast Account as well as track the location of your device and manage your Avast PIN. This feature is especially useful if your Android device is lost or stolen.

For detailed instructions, refer to the following article:

• Controlling a lost or stolen Android device remotely using Anti-Theft in Avast Mobile Security

Troubleshooting

Why can't I see all my subscriptions in my Avast Account?

Avast Account displays subscriptions purchased via the Avast Store. Subscriptions purchased via Google Play Store and the App Store cannot be viewed in the Avast Account portal. Additionally, Avast Driver Updater is currently not visible in the Avast Account portal.

If you need any help with products, contact Avast Support.

What if I don't know the password or email address for my Avast Account?

If you forget the password or email address connected with your Avast Account:

Password: You can reset your password using the recover password page.

Email address: You can also use the recover password page to check if your email address is in the Avast Account database. Enter the email address you think may be correct. If you see the message 'An account with this email doesn't exist - yet.' the email address is not registered. You can try using another email address or create a new Avast Account.

For detailed instructions, refer to the following article:

• Restoring your Avast Account password

What can I do if I see the error message 'Authorization Error 400: admin_policy_enforced' when I try to log in to my Avast Account?

This error message appears when you try to log in to your Avast Account using the Continue With Google option while you are signed in to a corporate Google Account managed via Google Apps Device Policy. To resolve this issue, try one of the options below:

• Return to the Avast Account login page. Rather than using the Continue With Google option, manually enter your Avast Account credentials, then click Continue.
• Return to the Avast Account login page and select Continue With Google. From the list of Google Accounts that appears, select a non-corporate Google Account (for example, your personal Google Account). If prompted, enter your Google Account credentials.

You are now logged in to your Avast Account.