Avast Account - FAQs

What is an Avast Account?

Avast Account is a portal designed to help you manage all your paid Avast subscriptions.

Features available in an Avast Account:

• Download your Avast products
• Check details for your purchased Avast subscriptions, including the expiry date and activation code.
• Remotely control your mobile devices with the Anti-Theft feature in Avast Mobile Security.

How can I create an Avast Account?

If you don't have an Avast Account yet, you can create one by visiting my.avast.com and clicking Register to sign up.

You can create new login credentials, or sign up using your existing logins details for your Facebook or Google+ accounts.

For detailed instructions, refer to the following article:

• Creating an Avast Account

Is my Avast Account created automatically when I purchase an Avast product?

An Avast Account is not created automatically when you purchase an Avast product subscription. You can create an account manually with an email address that is not already registered. When the account is created, your Avast Account username is your registered email address.

What if I forget the password to my Avast Account?

You can reset your password using the recover password page.

For detailed instructions, refer to the following article:

• Restoring your Avast Account password

Can I change the email address I use to log in to my Avast Account?

You can change the primary email used to log in to your Avast Account. You can also add additional email addresses to your account, but you can only use one email address as your account login.

To manage the emails connected to your account:

1. Log in to your Avast Account.
2. Click your account name in the top-right corner, then select My Profile.
3. Under Email management, select + Add another email.
4. Enter the new email address and click Add.
5. Check your email inbox and open the email from Avast with the subject: Please verify your email address. Click the Verify Email link in the verification email.
6. Your newly added email is now verified. If the status is not updated, refresh the web page in your browser, or log in to your Avast Account again.
7. To set your newly added email address as your primary email for logging in to your Avast Account, click Set as primary next to your newly added email on the My profile details screen.

The updated email is now your primary email for logging in to your Avast Account.

How can I access my mobile devices via Avast Account?

When Avast Mobile Security is installed on your mobile device and Anti-Theft is enabled, you can manage your Avast PIN, track the location of your device, and control your device remotely from the Avast Account. This feature is especially useful if your mobile device is lost or stolen.

For detailed instructions, refer to the following article:

• Controlling a lost or stolen Android device remotely using Anti-Theft in Avast Mobile Security

What can I do if I see the error message 'Authorization Error 400: admin_policy_enforced' when I try to log in to my Avast Account?

This error message appears when you try to log in to your Avast Account using the Login With Google option while you are signed in to a corporate Google Account managed via Google Apps Device Policy. To resolve this issue, try one of the options below:

• Return to the Avast Account login page. Rather than using the Login With Google option, manually enter your Avast Account credentials, then click Login.
• Return to the Avast Account login page and select Login With Google. From the list of Google Accounts that appears, select a non-corporate Google Account (for example, your personal Google Account). If prompted, enter your Google Account credentials.

You are now logged in to your Avast Account.

How can I transfer my subscription to another device?

To transfer your Avast subscription from one device to another, refer to the following article for instructions:

• Transferring an Avast subscription to another device