Avast Passwords for Windows and Mac - FAQs

This article answers questions related to Avast Passwords installed on Windows and Mac. For information about Avast Passwords on mobile devices, refer to the following article:

General

What is Avast Passwords?

Avast Passwords is a password and data manager that allows you to securely store sensitive information in one place. You can use Avast Passwords to quickly fill in web forms and access your online accounts.

Many internet browsers offer to store your identity information, however, this is not very secure and can be easily hacked.

What are the key features in Avast Passwords?

Avast Passwords offers several features to help you keep track of your passwords and sensitive data:

  • Autofill forms and logins to save you time.
  • Auto-capture passwords whenever you log in to a new site.
  • Generate secure passwords for you.
  • Import your passwords from your internet browser(s).
  • Sync data across devices via your Avast Account.

Why is Avast Passwords more secure than storing my passwords in my internet browser?

When you store passwords in your internet browser, they are stored on your device along with the information necessary to decrypt them and are therefore easy to hack. Avast Passwords stores your passwords with a much more secure level of encryption. Additionally, you can create a Master Password to further protect the data you store in Avast Passwords.

System Requirements

Which operating systems does Avast Passwords support?

  • Microsoft Windows 10 (any edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 8 / 8.1 (any edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 7 Service Pack 1 or higher (any edition, 32-bit or 64-bit)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)

We also offer mobile versions of Avast Passwords for Android (5.0 or higher), and iOS (10.3 or higher). For more information, refer to the following article:

Which internet browsers are supported by Avast Passwords?

Avast Passwords is currently available for Google Chrome and Mozilla Firefox, and is included in Avast Secure Browser by default. Extensions are currently not supported in Microsoft Edge.

Avast Passwords is currently available for Safari, Google Chrome, and Mozilla Firefox.

If you use Avast Passwords on your Android or iOS device, refer to the following article:

Download and Installation

How do I install Avast Passwords?

Avast Passwords is a component of Avast Antivirus. For instructions to download and install your Avast Antivirus product, refer to the following articles:

If you installed Avast Security version 13 or lower and you did not uncheck the download option for Avast Passwords during the Avast Security installation, then Avast Passwords is already installed on your Mac. If you installed Avast Security version 14 or higher, or you do not use Avast Security, you need to download and install Avast Passwords. For detailed instructions, refer to the following article:

Is Avast Passwords included in all editions of Avast Antivirus?

The basic Avast Passwords features are available with all editions of Avast Antivirus. For additional premium features, you can upgrade to Avast Ultimate or the paid version of Avast Passwords.

How do I uninstall Avast Passwords?

You can uninstall Avast Passwords directly in Avast Antivirus from MenuSettingsGeneralTroubleshootingAdd / Modify Components, or via the Avast Setup wizard in your Control Panel. For detailed instructions, refer to the following article:

Use the instructions below according to your installation method:

  • If you installed Avast Passwords using the App Store: Click Go in the menu bar and select Applications from the list. Right-click the Avast Passwords icon from the Applications folder and select Move to Trash.
  • If you did not install Avast Passwords using the App Store: Ensure Avast Passwords is open, then click Help in the menu bar and select Uninstall.
Uninstalling Avast Passwords deletes all the data you have saved in the application (including passwords and notes).

Features and Usage

How do I start using Avast Passwords?

To configure Avast Passwords, follow these steps:

  1. Open the Avast user interface and select PrivacyPasswords.
  2. Click Get Started.
  3. If you use Google Chrome, click Activate in Google Chrome and follow the steps in your browser to install the Passwords extension.
  4. Return to the Passwords screen in Avast Antivirus.
  5. If you use Mozilla Firefox, click Activate in Firefox and follow the steps in your browser to install the Passwords extension.
  6. Return to the Passwords screen in Avast Antivirus.

When you activate the Passwords extension, the passwords saved in your internet browsers are automatically imported to Avast Passwords. If you do not have any passwords saved in your browsers, click Add Manually (or Add Account) to provide the login details for your online accounts.

For more information, refer to the following article:

  1. Double-click the Avast Passwords icon in Applications to open the user interface.
  2. Click Start now!.
  3. Enter and re-enter a password to use as your Master Password.
  4. Tick the circle next to the acknowledgment dialog, then click Confirm password.
  5. If you use Safari, click Install on Safari and follow the steps in your browser to install the Passwords extension.
  6. Return to the Passwords setup tutorial and select other browser or password manager icons to import your existing accounts and login data.
  7. Follow the on-screen instructions to import your data.

Avast Passwords is ready to use. Click Import Logins to import information from your online accounts, or click Add in the top-right corner of the Avast Passwords window to add online account information manually.

For more information, refer to the following article:

Importing passwords does not automatically delete them from your internet browsers. When the import is complete, we recommend you manually delete any saved passwords from your browsers. For more details, refer to your internet browser's documentation.

What features are included in Avast Passwords?

Avast Passwords includes the following:

  • Logins: allows you to store details for your online accounts so you can quickly fill in login forms.
  • Credit Cards: allows you to add your credit card information so that you can quickly fill in web forms when you pay online.
  • Secure Notes: allows you to safely store your sensitive notes in Avast Passwords. This feature protects your confidential information from unauthorized access.
  • Password Generator: creates a strong password with requirements you specify.

Additionally, you can configure a Master Password in Settings to protect the information you store in Avast Passwords.

For more information about Avast Passwords features, refer to the following articles:

What features are included in the paid version of Avast Passwords?

The paid version of Avast Passwords includes the following features:

  • One Touch Login: allows you to use your Android or iOS mobile device to access Avast Passwords installed on your Windows PC.
  • Password Guardian: notifies you if you have any weak, duplicated, or compromised passwords.

To upgrade to the paid version of Avast Passwords, open the Avast user interface and go to PrivacyPasswords. From the Passwords screen, click the Password Guardian tab, then select Buy Now. For more information, refer to the following article:

The paid version of Avast Passwords includes the Password Guardian feature. Password Guardian notifies you if you have any weak, duplicated, or compromised passwords.

How can I upgrade to the paid version of Avast Passwords?

To upgrade to the paid version of Avast Passwords:

  1. Open the Avast Antivirus user interface and go to PrivacyPasswords.
  2. From the Passwords screen, click the Password Guardian tab.
  3. Click Buy Now and follow the on-screen instructions to upgrade your product.

To upgrade to the paid version of Avast Passwords:

  1. Double-click the Avast Passwords icon in Applications to open the user interface.
  2. Ensure the Avast Passwords window is active, then click Avast Passwords in the top-left of the menu bar, and select Preferences....
  3. Select the Activate tab, then click Upgrade Now.
  4. Follow the on-screen instructions to complete your purchase.

How do I customize Avast Passwords settings?

To access Avast Passwords settings:

  1. Open the Avast user interface and select PrivacyPasswords.
  2. Click Settings in the top-right corner of the screen.
  3. Use the tabs in the left panel to adjust your Avast Passwords settings.

For more information, refer to the following article:

To access Avast Passwords settings:

  1. Double-click the Avast Passwords icon in Applications to open the user interface.
  2. Ensure the Avast Passwords window is active, then click Avast Passwords in the top-left of the menu bar.
  3. Select Preferences... from the context menu, then use the tabs at the top to adjust your Avast Passwords settings.

For more information, refer to the following article:

Multiple Devices

Is Avast Passwords available for all my devices?

Avast Passwords is currently available for devices running Windows, macOS, Android and iOS. For more information about Avast Passwords for mobile devices, refer to the following article:

Can I sync Avast Passwords across all my devices?

You can sync passwords for all supported devices connected to the same Avast Account. To enable synchronization in Avast Passwords from your current device:

  1. Open the Avast user interface and select PrivacyPasswords.
  2. Click Settings on the top-right corner of the screen.
  3. Select the Sync & backup tab from the side panel, then click Turn On.
  4. If you haven't already created a Master Password, you will be prompted to do this before continuing.
  5. Create or log in to your Avast Account to enable synchronization.
  1. Double-click the Avast Passwords icon in Applications to open the user interface.
  2. Ensure the Avast Passwords window is active, then click Avast Passwords in the top-left of the menu bar and select Preferences....
  3. Click the Sync & Backup tab, then click Turn On.
  4. Create or log in to your Avast Account to enable synchronization.

For detailed instructions on how to synchronize Avast Passwords data, refer to the following article:

What is the benefit of connecting Avast Passwords to my Avast Account?

When you connect Avast Passwords to your Avast Account, your information is ready to synchronize for easy access from any of your connected devices.

To create an Avast Account, refer to the following article:

For more information about synchronizing Avast Passwords, refer to the following article:

General and Troubleshooting

What should I do if I forget my Master Password?

To ensure your privacy, we do not store your Master Password locally or on any server. You can remove your local password data and set up Avast Passwords again, but there is no possibility to restore your previous Avast Passwords data.

By following steps below you delete all the data you saved locally in the application (including passwords and notes).

To run a new Avast Passwords setup:

  1. Uninstall the Avast Passwords component from Avast Antivirus and install it again.
  2. Open the Avast user interface and select PrivacyPasswords.
  3. Follow the on-screen set up instructions to configure Avast Passwords.

To ensure your privacy, we do not store your Master Password locally or on any server. You can remove your local password data and set up Avast Passwords again, but there is no possibility to restore your previous Avast Passwords data.

By following steps below you delete all the data you saved locally in the application (including passwords and notes).

To run a new Avast Passwords setup:

  1. Double-click the Avast Passwords icon in Applications to open the program.
  2. Ensure the Avast Passwords window is active, then click Avast Passwords in the top-left of the menu bar and select Remove vault.
  3. Click Remove, then enter your system password to confirm the action.
  4. Click Start Now! and follow the on-screen set up instructions to configure your new vault.

What should I do if I am unable to open Avast Passwords?

If you cannot open Avast Passwords, uninstall the feature from Avast Antivirus, then install it again.

If you cannot open Avast Passwords, uninstall the application, then reinstall it again.

Removing Avast Passwords deletes all the data you saved locally in the application (including passwords and notes).

Why did Avast Passwords stop autofilling login data in my internet browser?

The autofill feature needs to be enabled manually after you reboot your PC. If the Avast Passwords extension icon on your internet browser's toolbar has a red lock, click the icon and type your Master Password to allow the extension to autofill your data.

What should I do if the Avast Passwords browser extension reports an issue?

If the Avast Passwords browser extension reports an issue:

  1. Go to your internet browser Extensions section and uninstall the Avast Passwords browser extension. For instructions on how to uninstall extensions, refer to your internet browser's documentation.
  2. Open the Avast user interface and select PrivacyPasswords.
  3. Click Settings in the top-right corner of the screen.
  4. Select the Browser Integration tab from the left panel and click Add Extension next to the internet browser reporting an issue.
  1. Go to your internet browser Extensions section and uninstall the Avast Passwords browser extension. For instructions on how to uninstall extensions, refer to your internet browser's documentation.
  2. Ensure the Avast Passwords window is active, then click Avast Passwords in the top-left of the menu bar and select Preferences....
  3. Click the Browser tab.
  4. Click Install extension below the internet browser reporting an issue.

What should I do if my device is unable to join the synchronization group?

After enabling Synchronization & Back-up on a new device, you must authorize it to join an existing synchronization group using either method below:

  • Authorize the new device via another device that is already in the synchronization group.
  • On the new device, enter the 6-digit code that is sent to the email address connected to the Avast Account that was used to synchronize your first device.

If you are unable to add a device after trying both methods above, try the following troubleshooting steps:

  • Ensure that the new device is logged in to the same Avast Account that was used to synchronize your first device.
  • Follow detailed instructions in the article below to add a subsequent device to your synchronization group:

What can I do if my passwords displayed by Google Chrome importer seem to be corrupted?

In some cases, passwords imported via the Google Chrome importer may be corrupted. To fix this issue:

  1. Open Google Chrome on your Mac device and go to Menu (three dots) SettingsPeople.
  2. Click the down-arrow next to the current Google profile and click Sign out.
  3. Log in to your Google Chrome profile using your Google Account.
  4. Click Avast Passwords in the top-left corner of your Mac screen and select Preferences....
  5. Click the Browser tab.
  6. Click Install extension below the Google Chrome icon and follow the on-screen instructions.

Your data in the Google Chrome importer should now display correctly.

  • Avast Passwords 2.x for Mac
     
  • Avast Premium Security 19.x
  • Avast Omni 1.x
  • Avast Free Antivirus 19.x
  • Avast Premier 19.x
  • Avast Internet Security 19.x
  • Avast Pro Antivirus 19.x
     
  • Avast Premium Security 14.x for Mac
  • Avast Security 14.x for Mac
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
     

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