Avast
Skip to main content
  • For home For home Products for PC and mobile phone protection
  • For partners For partners Partner with Avast and boost your business
  • About us About us Careers, media, contact
  • Blogs Academy, Blog, Decoded, Forum
  • New Zealand
For home
  • Security
    • Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
    • Premium Security
      Complete protection against all internet threats
    • Ultimate
      Our best security, privacy, and performance apps in one package

    Looking for a product for your device? Free Antivirus for PC, Free Security for Android, Free Security for Mac, Free Security for iPhone/iPad

    Looking for a product for your device? Free Antivirus for PC Free Security for Mac Free Security for Android Free Security for iPhone/iPad

  • Privacy
    • SecureLine VPN
      Encrypt your connection to stay safe on public networks
    • AntiTrack
      Disguise your digital fingerprint to avoid personalized ads
    • Secure Browser
      Secure, private, and easy to use web browser
    • Secure Browser PRO
      Unlock the full potential of Avast Secure Browser and fully encrypt your online activity
    • BreachGuard
      Protect your personal info from being exposed and sold
    • Online Security & Privacy
      Privacy and security browser extension from Avast
  • Performance
    • Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
    • Driver Updater
      Automatically update drivers with a single click
  • Store
  • Home
  • Support
  • Store
  • Account
For business
  • Products
    • Small & Home
      Office
      1-10 devices
      Protect up to 10 devices, including laptops, mobile, computers, and tablets with Small Office Protection.
    • Small Businesses
      11+ devices
      Essential, Premium, or Ultimate Business Security managed from integrated, cloud-based Business Hub platform.
    • Specialized products
      • Patch Management
      • Cloud Backup
      • Premium Remote Control
      • Antivirus for Linux
      • CCleaner

    Not sure which solution is right for your business?

    Help me choose
  • Business partners
    • Partnership opportunities
      • MSPs
      • Resellers
      • Distributors
      • Affiliates
    • Solutions for MSPs
      • Business Hub Security Platform
      • Cloud Network Security
      Shop by vertical
      • Education
    Become a partner
    Partner locator
  • Resources
  • Trials
  • Store
  • Home
  • Contact sales
  • Support
  • Store
  • Account
    • Business Hub
    • CloudCare
    • Partner Portal
For partners
  • Smart Life
  • Mobile Security
  • VPN
  • Threat Intelligence
  • Knowledge Center
About us
  • About Avast
  • Careers
  • Privacy
      • Privacy
      • Expert guides
      • Privacy blogs
  • Digital trust
  • Press center
      • Press releases
      • Events
      • In the news
      • Media materials
      • PR contacts
  • Awards
  • Contact us
  • Blogs
  • Avast Blog Read about recent news from the security world
  • Avast Academy Expert tips and guides about digital security and privacy
  • Avast Decoded In-depth technical articles regarding security threats
  • Avast Forum Discuss with the community

List of available regions

Main regions
  • Worldwide (English)
  • Europe (English)
  • América Latina (español)
AMERICAS
  • Argentina
  • Brasil
  • Canada (English)
  • Canada (français)
  • Chile
  • Colombia
  • EE.UU. (español)
  • México
  • USA (English)
  • América Latina (español)
EUROPE, MIDDLE EAST & AFRICA
  • België (Nederlands)
  • Belgique (français)
  • Česká republika
  • Danmark
  • Deutschland
  • España
  • France
  • Italia
  • Magyarország
  • Nederland
  • Norge
  • Polska
  • Portugal
  • Schweiz (Deutsch)
  • Slovensko (česky)
  • South Africa
  • Suisse (français)
  • Suomi
  • Sverige
  • Türkiye
  • United Arab Emirates
  • United Kingdom
  • Ελλάδα
  • ישראל
  • Казахстан
  • România
  • Россия
  • Україна (українська)
  • Украина (русский)
  • المملكة العربية السعودية
  • الدول العربية
  • Europe (English)
ASIA & PACIFIC
  • Australia
  • India
  • इंडिया (हिंदी)
  • Indonesia (English)
  • Indonesia (Bahasa Indonesia)
  • Malaysia (English)
  • Malaysia (Bahasa Melayu)
  • New Zealand
  • Philippines (English)
  • Pilipinas (Filipino)
  • Singapore
  • Việt Nam
  • 日本語
  • 대한민국
  • 简体中文
  • 繁體中文
  • ประเทศไทย
  • Worldwide (English)

Troubleshooting when Avast AntiTrack blocks or slows down webpages

In rare cases, Avast AntiTrack may slow down your browser, prevent certain webpages from loading, or prevent email attachments from downloading. If you experience any of these issues, we recommend following the steps in this article.

Before following the instructions below, ensure that you have the latest version of your browser installed:
  • Google Chrome | Mozilla Firefox | Microsoft Edge | Internet Explorer | Opera

If the issue persists after updating your browser, add the affected website to Allowed websites list in Avast AntiTrack:

  1. Open Avast AntiTrack and click the Allowed websites tile on the main Avast AntiTrack dashboard.
  2. Add a website using either method below:
    1. Enter a website URL (for example www.example.com) into the left text box, and click Add.
    2. Tick one or more websites from the Choose from popular options drop-down menu.

If excluding the website does not resolve the issue, turn off Browser protection for the affected browser:

  1. Click the Browser protection tile on the main Avast AntiTrack dashboard.
  2. Click the green (Protected) slider next to the affected browser, so it changes to red (Not protected).

If turning off Browser protection does not resolve the issue, disable Anti-tracking:

  1. Click the Anti-tracking tile on the main Avast AntiTrack dashboard.
  2. Click the green (Protected) slider so it turns red (Not protected).

If disabling Anti-tracking does not resolve the issue, turn off Avast AntiTrack by right-clicking the Avast icon in the notification area of Windows taskbar and selecting Quit Avast AntiTrack.

If disabling the app does not fix the issue, the issue is likely not caused by Avast AntiTrack.

Before following the instructions below, ensure that you have the latest version of your browser installed:
  • Safari | Google Chrome | Mozilla Firefox | Opera

If the issue persists after updating your browser, add the affected website to Cookie Allow List list in Avast AntiTrack:

  1. Open Avast AntiTrack and click My Tracks tile on the main Avast AntiTrack dashboard.
  2. Click Open allow list.
  3. Add a website using either method below:
    1. Enter a website URL (for example www.example.com) into the left text box, and click Add.
    2. Select a website from the Choose from popular options drop-down menu, then click Add.

If excluding the website does not resolve the issue, turn off Browser protection for the affected browser:

  1. Click the Browsers tile on the main Avast AntiTrack dashboard.
  2. Click the green (Enabled) slider next to the affected browser, so it changes to red (Not enabled).

If turning off Browser protection does not resolve the issue, disable the tracking setting:

  1. Click the Settings tile on the main Avast AntiTrack dashboard.
  2. Untick Enable tracking protection and detection.
  3. If prompted, click Yes to confirm the change.

If disabling Anti-tracking does not resolve the issue, turn off Avast AntiTrack:

  1. Open Avast AntiTrack.
  2. In the Apple menu bar, click Avast AntiTrack and select Quit Avast AntiTrack.

If disabling the app does not fix the issue, the issue is likely not caused by Avast AntiTrack.

  • Avast AntiTrack Premium 3.x for Windows
  • Avast AntiTrack 1.x for Mac
  • Microsoft Windows 11 Home / Pro / Enterprise / Education
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

  • Apple macOS 13.x (Ventura)
  • Apple macOS 12.x (Monterey)
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)


Updated on: 02/06/2022

Was this article helpful?

Need additional help?

Contact us
Avast logo
New Zealand
For home
  • Support
  • Security
  • Privacy
  • Performance
  • Blog
  • Forum
For partners
  • Mobile Carriers
Company
  • Contact Us
  • Careers
  • Press center
  • Digital trust
  • Technology
  • Research Participation
Avast logo © 2025 Gen Digital Inc. All rights reserved.
Privacy policy Products policy Legal Report vulnerability Contact security Modern Slavery Statement Do not sell my info Subscription details