Troubleshooting when Avast AntiTrack blocks or slows down webpages

In rare cases, Avast AntiTrack may slow down your browser, prevent certain webpages from loading, or prevent email attachments from downloading. If you experience any of these issues, we recommend following the steps in this article.

Before following the instructions below, ensure that you have the latest version of your browser installed:

If the issue persists after updating your browser, follow these steps:

  1. Fully uninstall and then reinstall Avast AntiTrack by following the exact steps in the following article:
  2. If you continue to experience issues, disable Anti-tracking:
    • Click the Anti-tracking tile on the main Avast AntiTrack dashboard.
    • Click the green (Protected) slider so it changes to red (Not protected).
  3. If this doesn't solve your issue, disable browser protection for the affected browser:
    • Click the Browser protection tile on the main Avast AntiTrack dashboard.
    • Click the green (Protected) slider next to the affected browser, so it changes to red (Not protected).

If none of the above steps solve your issue, remove the Avast AntiTrack browser extension from the affected browser by following the relevant instructions below:

Google Chrome

  1. Open Google Chrome and click Extensions (the puzzle icon) ▸ More options (three dots) ▸ Remove from Chrome....
  2. Click Remove in the dialog box that appears.

The Avast AntiTrack browser extension is now removed from Google Chrome.

Mozilla Firefox

  1. Open Mozilla Firefox and click MenuAdd-ons.
  2. Ensure Extensions is selected in the left panel, then click More options (three dots) ▸ Remove.
  3. Click Remove in the dialog box that appears.

The Avast AntiTrack browser extension is now removed from Mozilla Firefox.

Before following the instructions below, ensure that you have the latest version of your browser installed:

If the issue persists after updating your browser, follow these steps:

  1. Fully uninstall and then reinstall Avast AntiTrack by following the exact steps in the following article:
  2. If you continue to experience issues, disable the tracking setting:
    • Open Avast AntiTrack and select Settings in the left panel, then untick Enable tracking protection and detection.
    • If prompted, click Yes to confirm the change.
  3. If this doesn't solve your issue, disable browser protection for the affected browser:
    • Open Avast AntiTrack, then select Browsers in the left panel.
    • Click the green (Enabled) slider next to the affected browser, so it changes to red (Not enabled).
  • Avast AntiTrack Premium 2.x for Windows
  • Avast AntiTrack 1.x for Mac
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)

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