Avast
Skip to main content
  • For home For home Products for PC and mobile phone protection
  • For business For business Protect your business with Avast
  • For partners For partners Partner with Avast and boost your business
  • About us About us Careers, investors, media, contact
  • Blogs Academy, Blog, Decoded, Forum
  • Singapore
For home
  • Security
    • Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
      Free Antivirus
      Basic protection for all your devices
    • Premium Security
      Complete protection against all internet threats
    • Ultimate
      Our best security, privacy, and performance apps in one package

    Looking for a product for your device? Free Antivirus for PC, Free Security for Android, Free Security for Mac, Free Security for iPhone/iPad

    Looking for a product for your device? Free Antivirus for PC Free Security for Mac Free Security for Android Free Security for iPhone/iPad

  • Privacy
    • SecureLine VPN
      Encrypt your connection to stay safe on public networks
    • AntiTrack
      Disguise your digital fingerprint to avoid personalized ads
    • Secure Browser
      Secure, private, and easy to use web browser
    • Secure Browser PRO
      Unlock the full potential of Avast Secure Browser and fully encrypt your online activity
    • Online Security & Privacy
      Privacy and security browser extension from Avast
  • Performance
    • Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
      Cleanup Premium
      Boost your computer’s speed and performance
    • Driver Updater
      Automatically update drivers with a single click
  • Store
  • Home
  • Support
  • Store
  • Account
For business
  • Products
    • Home office
      1-10 seats
      Protect up to 10 devices, including laptops, mobile, computers, and tablets with Small Office Protection.
    • Small Businesses
      11-100 seats
      Essential, Premium, or Ultimate Business Security managed from integrated, cloud-based Business Hub platform.
    • Speciality products
      • Patch Management
      • Cloud Backup
      • Premium Remote Control
      • Antivirus for Linux
      • CCleaner

    Not sure which solution is right for your business?

    Help me choose
  • Business partners
    • Partnership opportunities
      • MSPs
      • Resellers
      • Distributors
      • Affiliates
    • Solutions for MSPs
      • Business Hub Security Platform
      • Cloud Network Security
      Shop by vertical
      • Education
    Become a partner
    Partner locator
  • Resources
  • Trials
  • Store
  • Home
  • Contact sales
  • Support
  • Store
  • Account
    • Business Hub
    • CloudCare
    • Reseller portal
For partners
  • Smart Life
  • Mobile Security
  • VPN
  • Threat Intelligence
  • Knowledge Center
About us
  • About Avast
      • About Avast
      • Company FAQs
  • Careers
  • Privacy
      • Privacy
      • Expert guides
      • Privacy blogs
  • Digital trust
  • Press center
      • Press releases
      • Events
      • In the news
      • Media materials
      • PR contacts
  • Investors
    • Our story
      • At a glance
      • Strategy
      • Technology expertise
      • Leadership
      • History
    • Investors
      • Overview
      • Growth & competitive advantage
      • IPO information
      • Regulatory news
      • Share price & tools
      • Corporate governance
      • Investor contacts
      • Financial calendar
      • Results, reports & presentations
      • Analyst consensus
      • Shareholder information
      • Contact us
  • Awards
  • Diversity & Inclusion
      • Diversity & Inclusion
      • Accessibility
  • Contact us
  • Blogs
  • Avast Blog Read about recent news from the security world
  • Avast Academy Expert tips and guides about digital security and privacy
  • Avast Decoded In-depth technical articles regarding security threats
  • Avast Forum Discuss with the community
  • Avast Research Lab Explore more about AI in cybersecurity

List of available regions

Main regions
  • Worldwide (English)
  • Europe (English)
  • América Latina (español)
AMERICAS
  • Argentina
  • Brasil
  • Canada (English)
  • Canada (français)
  • Chile
  • Colombia
  • EE.UU. (español)
  • México
  • USA (English)
  • América Latina (español)
EUROPE, MIDDLE EAST & AFRICA
  • België (Nederlands)
  • Belgique (français)
  • Česká republika
  • Danmark
  • Deutschland
  • España
  • France
  • Italia
  • Magyarország
  • Nederland
  • Norge
  • Polska
  • Portugal
  • Schweiz (Deutsch)
  • Slovensko (česky)
  • South Africa
  • Suisse (français)
  • Suomi
  • Sverige
  • Türkiye
  • United Arab Emirates
  • United Kingdom
  • Ελλάδα
  • ישראל
  • Казахстан
  • România
  • Россия
  • Україна (українська)
  • Украина (русский)
  • المملكة العربية السعودية
  • الدول العربية
  • Europe (English)
ASIA & PACIFIC
  • Australia
  • India
  • इंडिया (हिंदी)
  • Indonesia (English)
  • Indonesia (Bahasa Indonesia)
  • Malaysia (English)
  • Malaysia (Bahasa Melayu)
  • New Zealand
  • Philippines (English)
  • Pilipinas (Filipino)
  • Singapore
  • Việt Nam
  • 日本語
  • 대한민국
  • 简体中文
  • 繁體中文
  • ประเทศไทย
  • Worldwide (English)

Troubleshooting Scam Protection in Avast Mobile Security and Avast One on Huawei devices

 

This article explains how to resolve issues with Scam Protection in Avast Mobile Security and Avast One on Huawei devices. To troubleshoot Scam Protection issues, follow the steps in the relevant sections below:

These steps can differ slightly depending on your device model, Android version, and vendor customizations.

Set up Scam Protection

  1. Open Avast Mobile Security and go to ☰ Menu (three lines) ▸ Scam Protection.
  2. Tap Set up to open your Android device Settings.
  3. In your Android device Settings, select Apps ▸ Default apps ▸ Browser.
  4. Select Avast Mobile Security as your default browser. This requirement is only a system formality so that Avast Mobile Security can scan for threats. Scam Protection is designed to open a link in a third-party web browser after checking it.

Scam Protection is now enabled. To keep Scam Protection turned on, refer to the next section.

Always select Avast Mobile Security

When the Complete action using dialog appears to open a link, select Avast Mobile Security and tap Always. If Avast Mobile Security is not an option, refer to Select another app once.

If you select Always for another browser app, Scam Protection turns off. To change your selection, refer to the Trigger bottom sheet dialog section of this article.

Scam Protection is enabled and the link opens in your preferred browser app (for example, Chrome).

Still need help?

If Scam Protection is correctly set up in your device settings, but the feature is turned off, try these possible solutions:

  • Uninstall and reinstall Avast Mobile Security
  • Trigger bottom sheet dialog
  • Select another app once

Uninstall and reinstall Avast Mobile Security

To resolve issues that may be caused by incorrect configuration, follow the steps below:

  1. Uninstall, reinstall, and reactivate Avast Mobile Security.
  2. Follow the steps to Set up Scam Protection in the above section.
  3. Go to another app (for example, your email app) and try to open an external link.
  4. When the Complete action using dialog appears, select Avast Mobile Security and tap Always. If Avast Mobile Security is not an option, refer to Select another app once.

You should now see the status Scam Protection is on via ☰ Menu (three lines) ▸ Scam Protection.

Trigger bottom sheet dialog

If you selected Always for another browser app, follow the steps below to trigger the Complete action using dialog again:

  1. Install another browser app (for example, free Avast Secure Browser). For installation instructions, refer to the following article: Installing Avast Secure Browser.
  2. Go to another app (for example, your email app) and try to open an external link.
  3. When the Complete action using dialog appears, select Avast Mobile Security and tap Always. If Avast Mobile Security is not an option, refer to Select another app once.
  4. Follow the steps to Set up Scam Protection in the above section.

You should now see the status Scam Protection is on via ☰ Menu (three lines) ▸ Scam Protection.

Select another app once

If Avast Mobile Security was not an app option in the Complete action using dialog, follow the steps below:

  1. Optionally, uninstall Avast Mobile Security.
  2. Install another browser app (for example, free Avast Secure Browser). For installation instructions, refer to the following article: Installing Avast Secure Browser.
  3. Go to another app (for example, your email app) and try to open an external link.
  4. When the Complete action using dialog appears, select Avast Secure Browser and tap Just once. The dialog appears again the next time to open a link.
  5. If you uninstalled Avast Mobile Security, reinstall and reactivate the app.
  6. Go to another app (for example, your email app) and try to open an external link.
  7. When the Complete action using dialog appears, select Avast Mobile Security and tap Always.
  8. Follow the steps to Set up Scam Protection in the above section.

You should now see the status Scam Protection is on via ☰ Menu (three lines) ▸ Scam Protection.

Set up Scam Protection

  1. Open Avast One and tap Explore.
  2. Select Core Protection ▸ Scam Protection.
  3. Tap Set default browser to open your Android device Settings.
  4. In your Android device Settings, select Apps ▸ Default apps ▸ Browser.
  5. Select Avast One as your default browser. This requirement is only a system formality so that Avast One can scan for threats. Scam Protection is designed to open a link in a third-party web browser after checking it.

Scam Protection is now enabled. To keep Scam Protection turned on, refer to the next section.

Always select Avast One

When the Complete action using dialog appears to open a link, select Avast One and tap Always. If Avast One is not an option, refer to Select another app once.

If you select Always for another browser app, Scam Protection turns off. To change your selection, refer to the Trigger bottom sheet dialog section of this article.

Scam Protection is enabled and the link opens in your preferred browser app (for example, Chrome).

Still need help?

If Scam Protection is correctly set up in your device settings, but the feature is turned off, try these possible solutions:

Try these possible solutions:

  • Uninstall and reinstall Avast One
  • Trigger bottom sheet dialog
  • Select another app once

Uninstall and reinstall Avast One

To resolve issues that may be caused by incorrect configuration, follow the steps below:

  1. Uninstall, reinstall, and reactivate Avast One to resolve issues caused by incorrect configuration.
  2. Follow the steps to Set up Scam Protection in the above section.
  3. Go to another app (for example, your email app) and try to open an external link.
  4. When the Complete action using dialog appears, select Avast One and tap Always. If Avast One is not an option, refer to Select another app once.

Scam Protection should now be enabled via Explore ▸ Core Protection ▸ Scam Protection.

Trigger bottom sheet dialog

If you selected Always for another browser app, follow the steps below to trigger the Complete action using dialog again:

  1. Install another browser app (for example, free Avast Secure Browser). For installation instructions, refer to the following article: Installing Avast Secure Browser.
  2. Go to another app (for example, your email app) and try to open an external link.
  3. When the Complete action using dialog appears, select Avast One and tap Always. If Avast One is not an option, refer to Select another app once.
  4. Follow the steps to Set up Scam Protection in the above section.

Scam Protection should now be enabled via Explore ▸ Core Protection ▸ Scam Protection.

Select another app once

If Avast One was not an app option in the Complete action using dialog, follow the steps below:

  1. Optionally, uninstall Avast One.
  2. Install another browser app (for example, free Avast Secure Browser). For installation instructions, refer to the following article: Installing Avast Secure Browser.
  3. Go to another app (for example, your email app) and try to open an external link.
  4. When the Complete action using dialog appears, select Avast Secure Browser and tap Just once. The dialog appears again the next time to open a link.
  5. If you uninstalled Avast One, reinstall and reactivate the app.
  6. Go to another app (for example, your email app) and try to open an external link.
  7. When the Complete action using dialog appears, select Avast One and tap Always.
  8. Follow the steps to Set up Scam Protection in the above section.

Scam Protection should now be enabled via Explore ▸ Core Protection ▸ Scam Protection.

  • Avast Mobile Security Premium 6.x for Android
  • Avast One 22.x for Android
  • Google Android 6.0 (Lollipop, API 23) or later


Updated on: 16/11/2022

Was this article helpful?

Need additional help?

Contact us
Avast logo
Singapore
For home
  • Support
  • Security
  • Privacy
  • Performance
  • Blog
  • Forum
For business
  • Business support
  • Business products
  • Business partners
  • Business blog
  • Affiliates
For partners
  • Mobile Carriers
Company
  • Contact Us
  • Investors
  • Careers
  • Press Center
  • Diversity & Inclusion
  • Digital trust
  • Technology
  • Research Participation
1988-2023 Copyright Avast Software s.r.o.
Privacy policy Products policy Legal Report vulnerability Contact security Modern Slavery Statement Do not sell my info Subscription details