When you contact Avast Support to troubleshoot an issue related to Avast software that is causing your keyboard to be unresponsive, you may be asked to provide a log file containing the full content of your system memory. To do so, you will need to force Windows to generate a complete crash dump. Follow the steps in this article for further instructions.
Follow these steps to force Windows to generate a complete crash dump on your PC so that you can provide the related log file to Avast Support to further troubleshoot your inactive keyboard.
After you provide the
MEMORY.DMP file to Avast Support, they will give you further instructions to reactivate your keyboard.
For more information about this troubleshooting procedure and the registry entries enclosed in the
FullCrashOnCtrlScroll.reg file, refer to the following Microsoft article:
- Avast Ultimate 17.x
- Avast Premier 17.x
- Avast Internet Security 17.x
- Avast Pro Antivirus 17.x
- Avast Free Antivirus 17.x
- Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
- Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
- Microsoft Windows Vista Home Basic / Home Premium / Business / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit