When you contact Avast Support to troubleshoot an issue related to Avast software that is causing your keyboard to be unresponsive, you may be asked to provide a log file containing the full content of your system memory. To do so, you will need to force Windows to generate a complete crash dump.
Generate a complete crash dump
After you provide the
MEMORY.DMP file to Avast Support, they will give you further instructions to reactivate your keyboard.
For more information about this troubleshooting procedure and the registry entries enclosed in the
FullCrashOnCtrlScroll.reg file, refer to the following Microsoft article:
- Avast Premium Security 19.x
- Avast Free Antivirus 19.x
- Avast Omni 1.x
- Avast Premier 19.x
- Avast Internet Security 19.x
- Avast Pro Antivirus 19.x
- Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
- Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit