How to troubleshoot slow internet connection with Avast SecureLine VPN | Avast
Skip to main content

Troubleshooting slow internet connection with Avast SecureLine VPN

You may experience a slower internet connection when using Avast SecureLine VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

To improve your internet speed when connected to Avast SecureLine VPN, try the following troubleshooting steps:

Instructions

  1. Try connecting to different server locations. Open Avast SecureLine VPN, click Change on the main application screen, then choose a different location. For detailed instructions, refer to the following article:
  2. Try different VPN protocols. Open Avast SecureLine VPN, and go to ☰ Menu ▸ Settings ▸ VPN protocols. For detailed information, refer to the following article:
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  1. Try connecting to different server locations. Open Avast SecureLine VPN, click Change on the main application screen, then choose a different location. For detailed instructions, refer to the following article:
  2. Try different VPN protocols. Open Avast SecureLine VPN, and go to ☰ Menu ▸ Preferences ▸ VPN protocols. For detailed information, refer to the following article:
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  1. Try connecting to different server locations. Open Avast SecureLine VPN, tap Server location at the bottom of the main app screen, then tap a different location. For detailed instructions, refer to the following article:
  2. Try different VPN protocols. Open Avast SecureLine VPN, go to Settings (the gear icon) ▸ VPN Protocol. For detailed information, refer to the following article:
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  1. Try connecting to different server locations. Open Avast SecureLine VPN, tap Server location at the bottom of the main app screen, then tap a different location. For detailed instructions, refer to the following article:
  2. Try different VPN protocols. Open Avast SecureLine VPN, go to Settings (the gear icon) ▸ VPN Protocol. For detailed information, refer to the following article:
  3. Check if the issue continues when connected via a different network by trying a mobile network or a different Wi-Fi/LAN connection.
  4. Ensure that the connection speed is stable when VPN is disabled.
  • Avast SecureLine VPN
  • Windows, MacOS


Updated on: 03/10/2025

Was this article helpful?

Need additional help?

Contact us
Avast logo
Philippines
For home
For business
For partners
Company
Avast logo © 2025 Gen Digital Inc. All rights reserved.
Privacy policy Products policy Legal Report vulnerability Modern Slavery Statement Do not sell my info Subscription details Cookie Settings