General

What is Avast Expert Care?

Avast Expert Care is a paid subscription service that provides live support by phone, chat, or email for all free Avast applications on all supported platforms (Windows, Mac, Android, and iOS). Our agents are available 24 hours a day, 7 days a week, to help you solve technical issues that you may experience while downloading, installing, and using your free Avast app.

Without Avast Expert Care, free Avast application users have access to our free channels, such as Avast Support articles and Avast Forum, but do not receive help from live support agents.

What is the difference between Avast Expert Care and Avast Support?

Avast Expert Care is a paid subscription service that gives you access to live help and advice by phone, chat, or email, for issues only related to free Avast applications on all supported platforms.

The standard Avast Support service is available only for premium customers as part of their paid subscription and covers all paid Avast apps or services on all supported platforms.

What is the difference between Avast Expert Care and Avast Premium Tech Support?

Avast Expert Care is a paid subscription service that gives you access to live help and advice by phone, chat, or email, for issues only related to free Avast apps on all supported platforms.

Avast Premium Tech Support is a paid service that provides 24/7 premium support by phone for all Avast applications or services on Windows, macOS, Android, and iOS. Avast Premium Tech experts are available not only to help get your Avast apps and services set up, show you how to use them and customize them for your needs, but also to help solve technical issues. With Avast Premium Tech Support, our experts are able to help solve issues by remotely connecting to your Windows device, while Avast Expert Care does not include remote access or technical issue troubleshooting.

Is Avast Expert Care available in languages other than English?

Avast Expert Care is only available in English.

Purchase and subscription

How do I subscribe to Avast Expert Care?

To subscribe to Avast Expert Care, click the following link and follow the on-screen instructions: Avast Expert Care.

How long is the subscription valid for?

The initial term of the subscription is valid for one year from the date of purchase, and automatically renews annually at the applicable renewal price, unless the renewal is canceled.

Where can I find a confirmation of my subscription?

After subscribing to Avast Expert Care, you will receive an order confirmation email. Your subscription will also be visible under the My Subscriptions tab in your Avast Account.

Do I need to activate my Avast Expert Care subscription?

You do not need to install or activate additional software to use Avast Expert Care. Just contact our agents when you want help with your free Avast applications. We verify your subscription by asking you to provide details from your order confirmation email, such as your email address, name, and order ID.

How do I cancel my Avast Expert Care subscription?

1. Sign in to your Avast Account. If you do not have an account, select Login for the first time and follow the on-screen instructions.
2. In the My subscriptions tile, select Manage subscriptions.
3. Find the Avast subscription you want to cancel.
4. Click Unsubscribe under the subscription that you want to cancel.
5. Click Continue.
6. Optionally, please let us know why you are unsubscribing, then click Continue.
7. Review the details about your canceled subscription, then click Close.

You can also contact our Sales Support to ask any questions about your subscription or subscription cancellation.

For further information, refer to the following article: Canceling an Avast subscription - FAQs.

Contact

How do I contact the Avast Expert Care agents?

You can reach our agents toll-free by phone, chat, or email. They are available 24 hours a day, 7 days a week. Click the Contact Us button on the Avast Support website and follow the on-screen instructions. Contact instructions are also provided in the order confirmation email you receive after purchasing the subscription.

What happens when I contact the Avast Expert Care agents?

First, our agents will verify your subscription by asking for details from your order confirmation email, such as your email address, name, and order ID. Then, they will assist you with the technical issues you may be experiencing with your free Avast apps.