Creating a screenshot

A screenshot is a picture of a device screen that you capture using buttons on the device itself. For troubleshooting purposes, an Avast Support representative may ask you to send a screenshot of a problem or issue on your device. To learn how to take a screenshot on your device, follow the instructions in the next section of this article.

Instructions

Navigate to the area of the program you want to capture.
Press the PrtScrn Print Screen key on your keyboard. In some cases, you may need to select a specific area to capture by clicking and dragging the selection grid with your cursor.
Open the Windows search box by pressing the Windows key on your keyboard, or opening the Windows Start menu in your Task bar.
Type Paint into the Windows search box, then select it from the menu to open MS Paint.
The appearance of the Windows search box varies depending on your version of Windows.
Press the Ctrl and V keys simultaneously to insert the image into Paint.
Click File ▸ Save as, select a format and location for saving your image, then click Save.

Navigate to the area of the program you want to capture.
Simultaneously press these three keys on your keyboard: Shift + ⌘ Command + 3.

The screenshot is automatically saved on your desktop as a .png file.

Samsung phones

Navigate to the area of the app you want to capture.
- Galaxy S8 and later: Hold down the power and volume-down buttons for a couple of seconds.
- Galaxy S7 and earlier: Hold down the home and power buttons for a couple of seconds.
To find your screenshot, go to Gallery ▸ Albums ▸ Screenshots.

Huawei phones

Navigate to the area of the app you want to capture.
Hold down the power and volume-down buttons for a couple of seconds. Alternatively, pull down the notification panel and tap the Screenshot icon.
To find your screenshot, go to Gallery ▸ Albums ▸ Screenshots.

Sony phones

Navigate to the area of the app you want to capture.
Hold down the power and volume-down buttons for a couple of seconds. Alternatively, hold down the power button until a screen appears and tap Take screenshot.
To find your screenshot, go to Gallery ▸ Albums ▸ Screenshots.

Navigate to the area of the app you want to capture.
- iPhone X and higher: simultaneously press and hold the right-side button and volume-up button.
- iPhone 8 and lower: simultaneously press and hold the right-side button and the home button.
To find your screenshot, go to Photos ▸ Albums ▸ Screenshots.

Add the screenshot as an attachment to your email for Avast Support. For instructions on how to attach an image to an email, refer to your email service provider's support documentation.

All available Avast software products

All supported operating systems

List of available regions

Main regions