Updating your payment details for Avast subscriptions

If you are not sure whether you need to manually update your payment details, refer to the following section in this article:

The method for updating your payment details varies according to the authorized reseller that processed your Avast subscription purchase.

To verify which authorized reseller processed your purchase, check your order confirmation email or your billing statement. For more information, refer to the following article:

Update your payment details

You can update your payment details using one of the methods below:

Use the Avast Customer Portal

  1. Open the order confirmation email that you received after the subscription purchase from no.reply@avast.com.
  2. Click Manage Subscriptions.
  3. In the Payment Details Update section, click Unlock details.
  4. Follow the relevant instructions below:
    1. I know my password: Enter your Avast Customer Portal password and click Unlock.
    2. I do not know my password: This option applies if you have forgotten a previous password, or if you have not yet created a password. Follow the steps below:
      • Click create a new password, then enter your Order ID and click Submit.
      • Go to your email inbox and locate the email from no.reply@avast.com with the subject AVAST Software s.r.o. - Password Assistance.
      • Click the link that is included in the email, and follow the on-screen instructions to create a new password.
      • After creating a new password, follow steps 1-3 above, then enter your new password.
  5. Click Update your payment details.
  6. Enter your updated payment card number, expiration date, and CVV number.
  7. Optionally, click the Edit icon to modify your billing address.
  8. Click Save to confirm the changes.

Your new payment details are now saved.

Your updated payment details are valid only for the order ID you used to sign in to the Avast Customer Portal.

Contact Avast Support

You can contact us by phone to update your payment details:

  1. Before contacting us, we recommend finding your Order ID. This allows us to easily identify your order. You can find your Order ID (sometimes called an Order Number or reference ID) in the order confirmation email that you received after the subscription purchase. For more information, refer to the following article:
  2. Open the Avast Support contact form using the link below:
  3. When prompted, select Phone as your preferred contact option.
  4. Contact us using the phone number that is displayed for your region. You can optionally click the flag to view the phone numbers for other available regions and select your preferred option.

You can update your payment details using one of the methods below:

Use the Avast Customer Portal

If you have already created a password to access the Avast Customer Portal, follow the steps below to update your payment details. If you have not yet created a password, follow the steps in both sections below to create a password before updating your payment details.

Create a password

  1. Open the order confirmation email that you received after the subscription purchase from no.reply@avast.com.
  2. Click the access your customer area link at the bottom of the email.
  3. Create a password that meets the listed criteria, enter your password again, then click Save changes.

Your password is now created and you are directed to the Avast Customer Portal, where you can update your payment details.

 

Update your payment details

  1. Access the Avast Customer Portal by clicking the relevant link below according to region.
  2. Enter the email address that you provided during the subscription purchase (this is also the email address where you received the order confirmation email). Additionally, enter your password, then click Sign in.
  3. Click Update Payment Details under Quick Links.
  4. In the Payment and Billing Details section, click Modify Payment Details.
  5. Select your preferred payment method, then follow the relevant instructions below:
    • Credit Card: Provide your updated payment card details and click Save Changes.
    • PayPal: Click Continue on Paypal to provide updated payment card details via the PayPal website.

Your new payment details are now saved.

Your updated payment details are valid for all of your Avast subscriptions that appear in the Avast Customer Portal.

Contact Avast Support

You can contact us by phone to update your payment details:

  1. Before contacting us, we recommend finding your Order ID. This allows us to easily identify your order. You can find your Order ID (sometimes called an Order Number or reference ID) in the order confirmation email that you received after the subscription purchase. For more information, refer to the following article:
  2. Open the Avast Support contact form using the link below:
  3. When prompted, select Phone as your preferred contact option.
  4. Contact us using the phone number that is displayed for your region. You can optionally click the flag to view the phone numbers for other available regions and select your preferred option.
This information applies if your original purchase was processed by Allsoft (Softline Group company), Astropay, or Cleverbridge.

To update your payment details, you need to contact the authorized reseller directly:

Allsoft (Softline Group company)

For more information about how to contact Allsoft, select the relevant link according to your region:

AstroPay

Click the link below to open the AstroPay contact form:

Cleverbridge

Click the link below to open the Cleverbridge contact form:

Do I need to update my details?

It is not always necessary to manually update your payment details for an Avast subscription.

When you receive a new credit/debit card because your previous card is lost or has expired, most card companies use account updater services to automatically update your payment details. This allows us to renew your subscription without you manually updating your details.

If we are unable to renew your subscription, we send you a notification email that explains how to update your payment details.

To verify if your credit/debit card company uses an account updater service, contact them directly or check their support pages.
  • All paid Avast consumer products
  • All supported operating systems

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