General

What is Avast One Platinum?

Avast One Platinum is an all-in-one personal guardian that includes identity theft monitoring, identity theft reimbursement, and team of specialists on call 24/7 to help you resolve any issues regarding identity or your devices. Plus, powerful protection to safeguard your online privacy and devices.

• Comprehensive identity monitoring, protection, and theft resolution
• Up to $2 million USD identity theft coverage
• 24/7 unlimited assistance to help with identity theft issues and with your devices
• Award-winning antivirus by PC Mag Editors Choice and PC World Editors Choice
• Unlimited Virtual Private Network
• Advanced privacy, and device cleanup tools

For a full list of Avast One features, refer to the Device protection, Online privacy, and Smooth performance sections of the Avast One - Frequently Asked Questions article.

What is the difference between Avast One Essential, Avast One, and Avast One Platinum?

• Avast One Essential (free): Includes comprehensive Avast antivirus protection, as well as limited access to VPN Secure Connection, Password Protection, and Software Updater.
• Avast One: Includes all the features available in the free version, as well as unlimited access to VPN Secure Connection, Password Protection, and Software Updater.
• Avast One Platinum: Includes all the features available in Avast One (Family version for up to 6 accounts and 30 devices), plus identity monitoring, help with identity protection, and theft resolution, up to $2 million USD identity theft reimbursement* and 24/7 unlimited assistance covering identity theft issues and help with your devices.

Download and Installation

What are the system requirements for Avast One?

Do I need to uninstall previous Avast products before I install Avast One?

Yes. If you have any of the following products installed on your PC, you need to uninstall them before installing Avast One. For uninstallation instructions, refer to the relevant articles below:

• Avast SecureLine VPN ▸ Uninstalling Avast SecureLine VPN
• Avast Driver Updater ▸ Uninstalling Avast Driver Updater
• Avast Cleanup Premium ▸ Uninstalling Avast Cleanup Premium
• Avast BreachGuard ▸ Uninstalling Avast BreachGuard
• Avast AntiTrack Premium ▸ Uninstalling Avast AntiTrack Premium

If you have Avast Free Antivirus or Avast Premium Security installed on your PC, we recommend migrating to Avast One by clicking I accept. Start migration on the Avast One offer screen. If you try to install Avast One by downloading the product from the Avast website, you may encounter problems with the installation due to a conflict with your existing Avast Free Antivirus or Avast Premium Security installation. To learn more about migrating to Avast One, refer to the following article:

• Avast One Migration - Frequently Asked Questions

How do I install Avast One?

For detailed instructions to install Avast One, refer to the following article:

• Installing Avast One

Subscription

How can I get Avast One Platinum?

You can purchase an Avast One Platinum subscription directly via the offer in Avast One. Follow the on-screen instructions to select your preferred subscription option and complete the purchase.

To learn more about purchasing Avast One Platinum, visit our webpage: Avast One.

How do I activate Avast One Platinum?

For instructions to activate the paid version of Avast One, refer to the following article:

• Activating an Avast One subscription

To activate your Identity Protection account, refer to the How do I set up my Identity Protection account? section of this article.

Can I use my subscription on multiple devices and platforms?

Avast One Platinum is available for Windows, Mac, Android, and iOS devices.

• Avast One Family and 24/7 unlimited assistance: protects up to 6 family members and 30 devices simultaneously.
• Identity Protection: helps protects 2 adults and unlimited children.

Identity Protection

What is Avast Identity Protection?

From your social media to your credit history and even the dark web, Identity Protection continuously monitors the most important sources where your personal and financial information could be leaked online. If anything suspicious is found, you are notified to take action or you can call our team of specialists to resolve the issues for you.

How do I set up my Identity Protection account?

To set up your account:

1. Go to https://idprotection.avast.com/.
2. Enter you Avast Account credentials to sign in to your Avast Identity Guardian dashboard. If prompted, click Yes, continue.
3. Follow the on-screen instructions to set up the most crucial information for your identity monitoring. We’ll ask you to enter your personal information (such as address, or social security number).

What is the Identity Protection Dashboard?

The Avast Identity Protection Dashboard screen provides an overview of scan history, items that need your attention, and access to the following features:

• Identity Vault: Helps to keep secure your personal information, such as your personal information such as address, financial accounts, and social media accounts.
• Alerts: Notifies you of any issues involving your personal information and provides recommended action plans.
• Credit: Review and manage information about your credit score.
• Breach IQ: Helps with detecting data breaches involving your personal information.
• Transactions: Overview of all your accounts transaction activities with any flagged entries.
• Resources: Provides useful tools such as calculators, informative articles, downloads, and forms.
• Support: Report an identity threat, contact a dedicated resolution specialist, or access the Help Center.

How can I get help for an identity issue?

If you need help with Avast Identity Protection, follow the steps below:

1. Go to https://idprotection.avast.com/.
2. Enter you Avast Account credentials to sign in to your Avast Identity Guardian dashboard. If prompted, click Yes, continue.
3. In the left panel, click Support.
4. Select your preferred option:
   • Call: Contact a dedicated resolution specialist 24/7 at +1 844-548-0232.
   • Email: Send an email to avast@sontiq.com.
   • Live Chat: Chat immediately with support representatives.
   • Message: Report an identity threat by completing the online form.
   • Help Center: Access the Help Center to find answers about frequently asked questions.

24/7 unlimited assistance

What is 24/7 unlimited assistance?

Our dedicated specialists are available 24/7 to help with your identity theft issue if compromised, or help you with your devices and technology.

Team of specialists can step in on your behalf to resolve anything related to identity theft issues, including assistance on initiating a credit freeze, or disputing fraudulent activity on your credit report.

How can I get help for an issue?

For help with your devices or Avast One, contact Avast Premium Tech Support.

For an identity issue, refer to the How can I get help for an identity issue? section of this article.

Troubleshooting

How can I cancel my Avast One Platinum subscription?

You can cancel the subscription via the Avast Account that is linked to the email address you provided during purchase.

To cancel a subscription via your Avast Account:

1. Sign in to your Avast Account using the following link: Avast Account.
2. Click the My subscriptions tab in the top menu.
3. Click Unsubscribe under the subscription you want to cancel.
4. Follow the on-screen instructions to complete the cancellation.

Your cancellation request is now submitted. A confirmation email will be sent to the email address you provided at purchase.

To learn more about how to cancel an Avast subscription, refer to the relevant following articles:

• Canceling an Avast subscription - Frequently Asked Questions
• Canceling a subscription via your Avast Account

What happens after I cancel my subscription?

Avast One Platinum is sold as a continuous subscription. This means that your subscription renews at the end of each subscription period unless you manually cancel it before the next billing date.

When you cancel the subscription, the subscription status displayed in your Avast Account changes to Expiring, and the expiration date is shown. You can continue to use Avast One Platinum until the expiration date. After this date, you will lose access to Avast One Platinum including Avast One, Premium Tech Support, and Avast Identity Guardian.

Can I keep Avast One if I cancel Avast One Platinum?

If you cancel your Avast One Platinum subscription, you can purchase an Avast One subscription, or use the free version Avast One Essential.

How can I get a refund?

For detailed information, refer to the following article:

• Requesting a refund for an Avast subscription

How do I uninstall Avast One Platinum?

For detailed instructions to uninstall Avast One, refer to the following article:

• Uninstalling Avast One