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Canceling an Avast subscription - FAQs
We are introducing a new Avast account portal experience, designed to enhance usability and security. This phased release means you may see a different experience on the Avast portal. To support you during this transition, this article provides a solution to address your current experience. For the new portal experience, read Canceling an Avast subscription - FAQs.
When should I cancel the renewal of my Avast subscription if I don't want to be charged?
Refer to the information in the relevant tab below according to your purchase method:
Avast
The information in this section applies to subscriptions purchased via the official Avast website, or via any Avast application on your PC or Mac.
If you no longer want to use a paid Avast product, you need to cancel your subscription before the next billing date to stop future charges.
Your billing date varies according to the type of subscription that you purchased:
- 1, 2, and 3-year subscriptions: Your billing date can be up to 35 days before the start of the next subscription period (for another 1 year).
- Monthly subscriptions: Your billing date is 1 day before the expiration date for 2Checkout, and the final day of your subscription for Noventiq (formerly Softline) and Cleverbridge.
- Avast trial subscriptions: Your billing date is the final day of your free-trial period.
You can confirm your next billing date in the following places:
- The reminder email that you receive from notification@emails.avast.com or no.reply@avast.com. We always notify you in advance by email before you are charged for an Avast subscription.
- Your Avast Account that is linked to the email address you provided during the subscription purchase. The next billing date for each subscription is visible on the My subscriptions screen next to Next payment date.
If your payment cannot be processed in the regular billing period before your current Avast subscription expires, we try to complete your pending payment up to 14 days after the expiration date.
Google Play Store
The information in this section only applies to subscriptions purchased via Google Play Store.
If you no longer want to use a paid Avast product, you need to cancel your subscription before the next billing date to stop future charges.
To check the next billing date for apps purchased via Google Play Store, follow the steps below:
- Ensure you are signed in to Google Play Store with the Google Account that you used to purchase your Avast subscription.
- Open Google Play Store on your Android device.
- Tap your profile image in the top-right corner and select Payments and subscriptions.
- Tap Subscriptions.
- The next billing date for each active subscription is shown next to Next payment.
App Store
The information in this section only applies to subscriptions purchased via the App Store.
If you no longer want to use a paid Avast product, you need to cancel your subscription before the next billing date to stop future charges.
To check the next billing date for apps purchased via the App Store, follow the steps below:
- Ensure you are signed in to the App Store with the Apple ID that you used to purchase your Avast subscription.
- Open the App Store on your iOS device.
- Tap your profile image in the top-right corner of the screen.
- Tap Subscriptions.
- The next billing date for each active subscription is shown next to Renews.
How can I cancel my Avast subscription?
Your cancellation options:
Avast Account
- Sign in to your Avast Account using the link below:
- Click Manage subscriptions on the My subscriptions tile.
- Click Unsubscribe under the subscription you want to cancel.
- Follow the on-screen instructions to complete the cancellation.
For detailed instructions to cancel a subscription via your Avast Account, refer to the following article:
Avast Support
- Click the button below to open the Avast Support page: Request help from Avast
- If prompted, use the drop-down menu to select your reason for unsubscribing.
- The contact options differ according to current availability and region. Select your preferred contact method from the available options.
- Follow the on-screen instructions to request cancellation of your subscription.
If you need to locate your Order ID, refer to the following article for instructions on where to find it: Finding your Avast order ID number.
For detailed instructions to cancel an Avast subscription via Avast Support, refer to the following article:
Google Play
The information in this section only applies to subscriptions purchased via Google Play Store.
- Ensure you are signed in to Google Play Store with the Google Account that you used to purchase your Avast subscription.
- Open Google Play Store on your Android device.
- Tap your profile image in the top-right corner and select Payments and subscriptions.
- Tap Subscriptions.
- Select the Avast subscription that you want to cancel.
- Tap Cancel subscription.
- Follow the on-screen instructions to complete the cancellation.
For detailed instructions to cancel an Avast subscription via Google Play Store, refer to the following article:
App Store
The information in this section only applies to subscriptions purchased via the App Store.
- Ensure you are signed in to the App Store with the Apple ID that you used to purchase your Avast subscription.
- Open the App Store on your iOS device.
- Tap your profile image in the top-right corner of the screen.
- Tap Subscriptions.
- Select the Avast subscription that you want to cancel.
- Tap Cancel Subscription (or Cancel Free Trial).
- Tap Confirm to confirm the cancellation.
For detailed instructions to cancel an Avast subscription via the App Store, refer to the following article:
Will I get a refund after I cancel my subscription?
For detailed information about refund eligibility and Avast's refund policy, and for instructions on requesting a refund, refer to the following article:
After you cancel an Avast subscription, you can continue to use your paid Avast products until the end of the current subscription period.
What happens after I stop my subscription from automatically renewing?
After you cancel the renewal for an Avast subscription, your subscription will continue through the period of the current subscription. At this point, you can either renew the subscription, or lose access to the paid products and features.
When you cancel the renewal for an Avast subscription, no refund applies. To learn more about the Avast Cancellation & Refund Policy, and for instructions on canceling a contract and requesting a refund, refer to the following article: Requesting a refund for an Avast subscription.
Do I need to cancel my Avast free trial?
If you entered payment card details before starting a free trial, you need to cancel the trial subscription before it ends if you do not want the paid subscription to start and be charged for its first term. If you do not cancel the trial subscription, the paid subscription starts and the first term is charged on the last day of your trial.
Follow the instructions for canceling your Avast subscription, which also applies to Avast trial subscriptions.
If you did not enter payment card details before starting a free trial, it is not necessary to cancel the free trial.
Which subscriptions can I cancel the renewal for via my Avast Account?
If your subscription purchase was processed by Avast, your subscription renewal can be canceled via your Avast Account.
If your subscription purchase was processed by a different authorized eCommerce partner (such as Allsoft, Nexway, or Cleverbridge), you need to use an alternative cancellation method.
To verify which authorized eCommerce partner processed your subscription purchase, check the order confirmation email that you received after purchase, or your debit/credit card statement. For more information, refer to the following article:
You cannot cancel a subscription purchased via Google Play Store or the App Store using your Avast Account. For instructions on canceling a subscription via one of these vendors, refer to the following article: Canceling an Avast subscription purchased via Google Play Store or the App Store.
What if I can't cancel a subscription via my Avast Account?
Try the possible solutions below:
- Your Avast Account login is the email address that you provided during the subscription purchase. To sign into your Avast Account for the first time, refer to the following article:
- You cannot cancel a subscription purchased via Google Play Store or the App Store using your Avast Account. For instructions on canceling a subscription via one of these vendors, refer to the following article:
- If an Avast subscription does not appear in your Avast Account, you can manually add the subscription to your Avast Account. For more information, refer to the following article:
- If you are unable to cancel a subscription via your Avast Account, refer to the following article:
How can I start using my Avast subscription on a new device?
To learn how to transfer your Avast subscription from one device to another, refer to the following article:
What if this article did not resolve my issue?
If this article does not resolve your issue, we recommend contacting Avast Support for further assistance.
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