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Avast Mobile Subscription Bundles - FAQs

What is Avast Cleanup Premium Plus?

Avast Cleanup Premium Plus is a subscription bundle for up to 5 Android devices that includes Avast Cleanup Premium and Avast Mobile Security Premium. Avast Cleanup Premium is automatically activated on your primary Android device during your Premium Plus subscription purchase.

To activate the subscription on your other Android devices, find your activation code and install and activate Avast Cleanup Premium and Avast Mobile Security Premium.

Where can I find my activation code?

To find your activation code:

  1. On your primary Android device, ensure you are logged in to the Google Play Store with the Google account you used to subscribe to Avast Cleanup Premium Plus.
  2. Open Avast Cleanup Premium and go to ☰ Menu (three lines) ▸ My subscription.
  3. Your activation code is in your subscription details on the top of the screen.

How can I activate Avast Cleanup Premium on my other Android device?

To activate Avast Cleanup Premium on your secondary device:

  1. On another Android device, download and install the latest version of Avast Cleanup from the Google Play Store.
  2. Open Avast Cleanup and tap Upgrade, then ⋮ Options (three dots) ▸ Already purchased? during the setup. If you have already installed the app, go to ☰ Menu (three lines) ▸ My subscription.
  3. Select Use an activation code.
  4. Enter your activation code into the text box and tap Use this code. Refer to the instructions above to find your activation code.
If you previously activated Avast Cleanup Premium using an activation code linked to a different valid subscription, first go to ☰ Menu (three lines) ▸ My subscription. Next to Activation Code, tap ⋮ More options (three dots) ▸ Copy to clipboard to save your previous code so you can transfer it to another device. Then tap Unlink.

How can I activate Avast Mobile Security Premium?

To activate Avast Mobile Security Premium:

  1. On any Android device, download and install the latest version of Avast Mobile Security from the Google Play Store.
  2. Open Avast Mobile Security and tap Already purchased? ▸ Use an activation code during the setup. If you have already installed the app, tap Upgrade, then ⋮ Options (three dots) ▸ Already purchased?.
  3. Select Use an activation code.
  4. Enter your activation code into the text box and tap Continue. Refer to the instructions above to find your activation code.
If you previously activated Avast Mobile Security Premium using an activation code linked to a different valid subscription, first go to Account, tap the code under Subscription, and tap Copy license code to save your previous code so you can transfer it to another device.

What happens to my remaining subscription when I upgrade to another paid version?

When you upgrade from one paid version of Avast Cleanup Premium to another (for example, from Avast Cleanup Premium to Avast Cleanup Premium Plus), Google Play Store automatically calculates how much of your original subscription was unused.

To compensate you for the value of this unused subscription, you receive free access to the new paid product for a limited time period. This means that you are not immediately charged when you activate your new paid subscription. The length of your free access period depends on how much of your original subscription was unused. When the free access period ends, your new paid subscription automatically begins and you are charged for your chosen subscription plan (1 year or 1 month). The date of your first payment is displayed during the subscription upgrade.

What if the Subscription screen doesn't show my subscription details?

If the Subscription screen in any Avast app shows the message This subscription was activated by an activation code or is managed from a different application, it means the subscription is not managed through the primary Google account you are logged into in the Google Play Store app on your Android device. Possible reasons for the issue:

  • The Avast app was not purchased with the Google account currently logged into in the Google Play Store app.
  • The subscription is part of a subscription package that includes the same Avast app.
  • The subscription was activated with a voucher code received as a gift.

To learn more about where the subscription came from and how to cancel it, contact support from the Help & Support screen of the Avast app.

What is Avast Mobile Ultimate?

Avast Mobile Ultimate is a bundle for up to 5 Android devices that includes Avast Mobile Security Premium, Avast Cleanup Premium, and Avast SecureLine VPN. Avast Mobile Security Premium is automatically activated on your primary Android device during your Mobile Ultimate subscription purchase.

To activate the subscription on your mobile devices, find your activation code and install and activate Avast Mobile Security Premium, Avast Cleanup Premium, and Avast SecureLine VPN.

Where can I find my activation code?

To find your activation code:

  1. On your primary Android device, ensure you are logged in to the Google Play Store app using your Google account linked to the Mobile Ultimate subscription purchase.
  2. Open Avast Mobile Security, then go to Account.
  3. Your activation code is in your Subscription details.

How can I activate Avast Mobile Security Premium on my other Android device?

To activate Avast Mobile Security Premium on your secondary device:

  1. On any Android device, download and install the latest version of Avast Mobile Security from the Google Play Store.
  2. Open Avast Mobile Security and tap Already purchased? ▸ Use an activation code during the setup. If you have already installed the app, tap Upgrade, then ⋮ Options (three dots) ▸ Already purchased?.
  3. Select Use activation code.
  4. Enter your activation code into the text box and tap Continue. Refer to the instructions above to find your activation code.
If you previously activated Avast Mobile Security Premium using an activation code linked to a different valid subscription, first go to Account, tap the code under Subscription, and tap Copy license code to save your previous code so you can transfer it to another device.

How can I activate Avast Cleanup Premium?

To activate Avast Cleanup Premium:

  1. On another Android device, download and install the latest version of Avast Cleanup from the Google Play Store.
  2. Open Avast Cleanup and tap Upgrade, then ⋮ Options (three dots) ▸ Already purchased? during the setup. If you have already installed the app, go to ☰ Menu (three lines) ▸ My subscription.
  3. Select Use an activation code.
  4. Enter your activation code into the text box and tap Use this code. Refer to the instructions above to find your activation code.
If you previously activated Avast Cleanup Premium using an activation code linked to a different valid subscription, first go to ☰ Menu (three lines) ▸ My subscription. Next to Activation Code, tap ⋮ More options (three dots) ▸ Copy to clipboard to save your previous code so you can transfer it to another device. Then tap Unlink.

How can I activate Activate Avast SecureLine VPN?

To activate Avast SecureLine VPN:

  1. On any Android device, download and install the latest version of Avast SecureLine VPN from the Google Play Store.
  2. Open Avast SecureLine VPN and tap ⋮ Options (three dots) ▸ Already purchased? during the setup. If you have already installed the app, go to Settings (the gear icon) ▸ Subscription ▸ Already purchased.
  3. Select Enter activation code.
  4. Enter your activation code into the text box and tap Continue. Refer to the instructions above to find your activation code.
If you previously activated Avast SecureLine VPN using an activation code linked to a different valid subscription, first go to Settings (the gear icon) ▸ Subscription, tap Copy under Activation code so you can transfer it to another device, and tap Remove device from my subscription.

What happens to my remaining subscription when I upgrade to another paid version?

When you upgrade from one paid version of Avast Mobile Security to another (for example, from Avast Mobile Security to Avast Mobile Ultimate), Google Play Store automatically calculates how much of your original subscription was unused.

To compensate you for the value of this unused subscription, you receive free access to the new paid product for a limited time period. This means that you are not immediately charged when you activate your new paid subscription. The length of your free access period depends on how much of your original subscription was unused. When the free access period ends, your new paid subscription automatically begins and you are charged for your chosen subscription plan (1 year or 1 month). The date of your first payment is displayed during the subscription upgrade.

What if the Subscription screen doesn't show my subscription details?

If the Subscription screen in any Avast app shows the message This subscription was activated by an activation code or is managed from a different application, it means the subscription is not managed through the primary Google account you are logged into in the Google Play Store app on your Android device. Possible reasons for the issue:

  • The Avast app was not purchased with the Google account currently logged into in the Google Play Store app.
  • The subscription is part of a subscription package that includes the same Avast app.
  • The subscription was activated with a voucher code received as a gift.

To learn more about where the subscription came from and how to cancel it, contact support from the Help & Support screen of the Avast app.



Updated on: 23/04/2024

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