The paid version of Email Guardian, included in Avast Premium Security, Avast Mobile Security Premium and Avast One, allows you to scan emails in your online email accounts. Email Guardian labels received emails as either , or , for potentially malicious or phishing emails. The labels are added directly to your online email account. Suspicious emails are automatically moved to an folder in your email account.

If you believe an email was incorrectly labeled, you can report the error to Avast. Your reports can help us improve our applications.

To report an incorrectly labeled email, you must first export the email, then submit it to Avast by following the steps below.

Export the email

Select your email provider:

The email is now saved on your device as an EML file, and you can submit it to Avast for review.

Submit the EML file to review

1. Open your preferred browser and go to Avast ▸ Submit a website or a file to Avast for review.
2. Under False positive or False negative, select Open submit form.
   A False positive is an email that was labeled as Avast:Suspicious, but you believe it is safe. A False negative is an email that was labeled as Avast:Safe, but you believe it is suspicious.
3. In the top panel, select File.
4. Fill in the following information:
   • Type in your email address
   • Attach the relevant EML file
   • Provide a description of the issue
5. Tick the reCAPTCHA box and click Submit.

Your report is submitted.

Further recommendations

For more information about Email Guardian, refer to the following articles:

• Email Guardian - FAQs
• Avast One Email Guardian - FAQs

Updated on: 23/01/2025