How to resolve activation issues in Avast mobile apps

This article explains how to resolve activation issues with Avast Android apps purchased via Google Play Store.

To troubleshoot activation issues with subscriptions purchased via the official Avast website, refer to the following article instead:

Troubleshooting activation issues in Avast products

To troubleshoot an activation issue in Google Play Store, follow the steps in the sections below in order:

Clear Google Play Store data

These steps can differ slightly depending on your device model, Android version, and vendor customizations.

We recommend clearing your Google Play Store data by following the steps below:

Open your Android device Settings and go to Apps.
Select Google Play Store.
Tap Storage ▸ Clear data. If prompted, tap OK to confirm.
When you clear Google Play Store app data, all your settings for this app are removed.
Tap the Play Store icon on the Home screen of your device to open Google Play Store. If prompted, accept the Terms of service.

Google Play Store data is now cleared. Follow the steps in the section below to restore your subscription.

Restore your subscription

After clearing Google Play Store data, refer to the relevant section below for instructions to restore your subscription.

Your Avast Android app:

Avast Mobile Security
Avast Cleanup
Avast SecureLine VPN

Avast Mobile Security

Open Avast Mobile Security and tap ☰ Menu (three lines) in the top-left corner.
Tap My subscription ▸ Already purchased?.
Select Restore from Google Play.

The app automatically retrieves and activates your Avast Mobile Security subscription from Google Play Store. If activation fails, follow the steps in this article to connect to the correct Google Account.

Avast Cleanup

Open Avast Cleanup and tap ☰ Menu (three lines) in the top-left corner.
Tap My subscription.
Select Restore from Google Play.

The app automatically retrieves and activates your Avast Cleanup subscription from Google Play Store. If activation fails, follow the steps in this article to connect to the correct Google Account.

Avast SecureLine VPN

Open Avast SecureLine VPN and tap ⋮ Options (three dots) ▸ Already purchased?, ...or go to Settings (the gear icon) ▸ Subscription ▸ Already purchased?.
Select Restore from Google Play.

The app automatically retrieves and activates your Avast SecureLine VPN subscription from Google Play Store. If activation fails, follow the steps in this article to connect to the correct Google Account.

Connect to the correct Google Account

If clearing Google Play Store data did not resolve the issue, follow the steps below to sign in to the correct Google Account:

Uninstall your Avast Android app. For instructions, refer to the relevant article below:
- Avast Mobile Security | Avast Cleanup | Avast SecureLine VPN
Tap the Play Store icon on the Home screen of your device to open Google Play Store.
Tap the profile icon that appears in the top-right corner of the screen.
Check the Google Account that appears at the top of the screen. If this is not the Google Account that you used during your purchase, follow the relevant step below:
- Switch accounts: Tap the down-arrow and select the Google Account that you used during purchase.
- Add an account: If you do not see the Google Account that you used during purchase, you can add the account. Refer to the instructions under Switch accounts on the Google Play website on a mobile device in the following article from Google Play Help:
  - Google Play Help ▸ Add & use accounts on your device ▸ Switch between accounts

If you are not sure which Google Account you used during purchase, you can check which subscriptions are linked to the current Google Account:

Open Google Play Store on your Android device.
Tap your profile icon in the top-right corner.
Select Payments and subscriptions ▸ Subscriptions to open a list of the linked subscriptions.

You are now signed in to the correct Google Account. Follow the steps in the section below to reinstall the app and restore your subscription.